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SureCritic / Makes / Hyundai / Santa Fe / 2024

2024 Hyundai Santa Fe

Average Score

Overall Rating 3.8/5Overall Rating 3.8/5Overall Rating 3.8/5Overall Rating 3.8/5Overall Rating 3.8/5
3.8
(106 Reviews)
38%
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Reviews

Overall Rating 3.8/5Overall Rating 3.8/5Overall Rating 3.8/5Overall Rating 3.8/5Overall Rating 3.8/5
3.8
(106 Reviews)
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Reviews

SN
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STEVE N.
2024 Hyundai Santa Fe
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/07/2024
Verified Review

Loaded Lemon

Transmission needed replacement after 1800 mile and 36 days of driving. Services was terrible, no follow up at all levels had to spend a lot of time calling dealer with no solid answers. Car broke down 3 hours from home while on vacation. Had it towed to a local dealer that had no technicians. Had to wait over two months to have the vehicle transmission repair. They didn’t even call me when the vehicle was repaired. Very disappointed all around would not recommend purchasing. Called the dealerships GM and he told me that he had two of the Sante Fe in service with the same transmission problem. Never ever in my 50 years of driving heard of a car with 1800 miles needing a transmission replacement. Loaded Lemon.
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Orr L. responded on 10/08/2024 07:18 AM
Thank you for sharing your concerns with us. This information has been forwarded to your case manager for further handling. ^cc
TR
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Tanie R.
2024 Hyundai Santa Fe
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/07/2024

Awful

So excited to get my new car for it to be in the shop now 3 weeks. Called Relaible Hyundai in Springfield mo to get update and they will not return calls. Went up on a sat and no one there who could talk to me. Poor ran dealership. I just want my car fixed or make the deal right. Making payments on car sitting.
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Hyundai Motor America NCC responded on 10/07/2024 04:34 PM
Hello Tanie,

Allow us to investigate your vehicle concerns. Please reach out to our specialists at (844) 462-5557, so we may further assist.
LR
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LANCE R.
2024 Hyundai Santa Fe
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/07/2024
Verified Review

It’s currently broke

I just want my car back dndjesneneneneneneneneneneenenenenenenennenneenenenenenenenenenenenenenenenenenennenenenenenenenenenenenenneneneeneenneeneneneneneeneneneneneenneeneeneneneneneneneneneneenenene
    Value
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Hyundai Motor America NCC responded on 10/07/2024 03:57 PM
Good Afternoon Lance, we would like the chance to address your concerns. A representative will be reaching out shortly with further assistance. ^cc
JH
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Jordyn H.
2024 Hyundai Santa Fe
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/07/2024

In shop 2 months after buying

I was so excited to get this car, I had been eyeing this car for months, while we saved up for the payment. Exactly two months after buying it, the car would not go into park. Luckily I was right by the dealership, took it in and haven't seen my car since August. The transmission is back ordered, so no idea when I will get my car back, I am a mom and need a car that is my own. I can't find any information regarding a buyback... Very disappointed.
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Hyundai Motor America NCC responded on 10/07/2024 11:43 AM
Hello Jordyn,

We would like to address the concerns you have with your vehicle. Please reach out to our specialists at (844) 462-5557 so that we may further assist.
AA
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AMAD A.
2024 Hyundai Santa Fe
verified customerVerified Owner
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/28/2024
Verified Review

Grass isn’t always greener

The vehicle looks amazing, great interior space, many compartments, but overall an unsatisfactory purchase. I only had 2 days in my rental and settled on this vehicle which I thought was an amazing buy, but from the suspicious transaction to driving the vehicle. I’m very unsatisfied with my buy.
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Orr L. responded on 09/30/2024 08:00 AM
Thank you for sharing your concerns with us. This information has been forwarded to your case manager for further handling. ^cc
JC
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JAMES C.
2024 Hyundai Santa Fe
verified customerVerified Owner
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2024
Verified Review

Great car terrible dealers

Went to many dealerships. Compared many cars. Horrible experience buying new car no matter who makes. Ford and GM products terrible One has to buy an Asian product these days I am not sure why we need so many trim levels. Just complicates
Recommended
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JH
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JANET H.
2024 Hyundai Santa Fe
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/13/2024
Verified Review

2000 miles and trasmission broke

Only 2000 miles and broke trasmission. Never again. Was a nice and good looking car. Small luggage box. Seats are umconfortable.but the color and designs are nice. But I never bought again a car like this.
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Hyundai Motor America NCC responded on 09/13/2024 03:38 PM
Please allow us to further investigate your vehicle concerns. A team member will be in touch with you shortly. Thank you. ^cc
SS
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SABRINA S.
2024 Hyundai Santa Fe
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/12/2024
Verified Review

Transmission cracked

Cracked transmission then a tire blowout on the side wall , bent and cracked rim. All before our 1st car payment . Experienced in a very dangerous on the free way on the freeway with children in the car
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Hyundai Motor America NCC responded on 09/13/2024 01:12 PM
Thank you for sharing your concerns with us. This information has been forwarded to your case manager for further handling. ^cc
EC
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ERIC C.
2024 Hyundai Santa Fe
verified customerVerified Owner
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/05/2024
Verified Review

Almost perfect

The vehicle is almost perfect but you can tell Hyundai rushed this out into production before working out a number of minor but rather annoying technology compliments. Tiny refinements that probably will be sorted out with software updates but for now you have to deal with them
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KA
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KATHY A.
2024 Hyundai Santa Fe
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/04/2024
Verified Review

Do not buy!!!!!

60 days after buying this car the transmission has to be replaced. Could take up to 3 months. Dealer has done nothing to help make up for this. Put me in a small santa Cruz. Had to cancel a roadtrip be cause the santa Cruz is too small for our family. They told me to rent a car and I'll be reimbursed up to $40/day! Never will buy a hyundai again and this is coming from a woman who has driven a hyundai for the past 15 years, this was my 3rd car. Wish I bought the telluride!
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Hyundai Motor America NCC responded on 09/05/2024 11:51 AM
Thank you for sharing your concerns with us. This information has been forwarded to your case manager for further handling. ^cc
ES
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ERIKA S.
2024 Hyundai Santa Fe
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/02/2024
Verified Review

Hyundai Santa Fe

Great customer service while interested in purchasing a car. After getting a car you get the runs round. Was quite disappointed as I purchased the car to give San Bruno buisness. It’s unfortunate to deal with this customer service
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Hyundai Motor America NCC responded on 09/04/2024 03:33 PM
We’d like the opportunity to look into this. Please reach out to our Customer Care team at (800) 633-5151, so we may further assist. ^cc
JS
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JENNIFER S.
2024 Hyundai Santa Fe
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/02/2024
Verified Review

transmission failed

I loved my brand new 2024 Hyundai Santa Fe so it hurts me to give it 1 star. The car is beautiful, the third row seating is awesome, and the technology is great but the transmissions are all failing. Because they are all failing, they are on back order and mine took 30 days to come. My payments are high and I still had to pay that month. I am trying to recoup some money from Hyundai, I have a case number but they are not making it easy. I ended up taking a loss and trading it in to upgrade to a Calligraphy Hybrid which does not have the transmission issues for 200$ more a month. The Hybrid is a 5 star car, I wish I had gotten it in the first place. If you buy a Santa Fe please get the Hybrid or wait until they address the transmission problems. It is an awesome car and the third row is great.
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Hyundai Motor America NCC responded on 09/04/2024 02:47 PM
Allow us to have a further look at your vehicle concerns. A team member will be in touch with you shortly. Thank you. ^cc
JR
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JOANNE R.
2024 Hyundai Santa Fe
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/30/2024
Verified Review

Transmission crashed at 2291 miles

At the time of purchase was very excited and pleased with the SantaFe XRT. Traded a 2023 SantaFe Calligraphy for the 2024. 6 weeks in and at 2291 miles the transmission went. Been waiting 6 weeks now for it to be replaced. It’s been in the shop the same length of time I got to drive it.
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Orr L. responded on 09/03/2024 04:58 PM
Allow us to have a further look at your vehicle concerns. A team member will be in touch with you shortly. Thank you. ^cc
JT
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JONATHAN T.
2024 Hyundai Santa Fe
verified customerVerified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/28/2024
Verified Review

Vehicle had a recall at 2000 miles that caused the tranmission to fail.

Santa fe Calligraphy trim is a good vehicle if your car is not affected by the recall. If it is be prepared to be without the car while it gets serviced as it can be troublesome working with some dealerships on getting the repair done in a timely manner.
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Hyundai Motor America NCC responded on 08/29/2024 12:19 PM
Thank you for sharing your concerns with us. This information has been forwarded to your case manager for further handling. ^cc
PB
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PHILIP B.
2024 Hyundai Santa Fe
verified customerVerified Owner
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/27/2024
Verified Review

Third Santa Fe, had a few problems, Hyundai was slow to react.

This is a good solid SUV. Mine had a few problems that Hyundai has finally fixed most. Cruise control has a small glitch and the driver watching camera fails to shut off. Waiting for the fixes for these problems. Do not like the way the shifter works, not very intuitive, it seems clumsy and poorly positioned. Seems as though they tried to hide it. Under console storage is almost impossible to access.
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AK
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Andrew K.
2024 Hyundai Santa Fe
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/24/2024

Electric issues

The positive: Room our Limited Hybrid has so much room. Seats are large and have great support-heat & cooled. Even the 3rd row has good comfort. Plenty of storage for suitcases with a cover, Easy access in and out of car. Negatives: Radio , why can't it stay on our favorites? Big issues: Our dash would go out. Sometimes for a minute but up to an hour (not fun on the hwy). After 4 or 5 visits we are hoping it's fixed. We also been having an issue with getting in the car, lock it and it won't open. Handle doesn't work or key fob. It will open after a while, could be 2 tries or after 15 minutes of extremely maddening waiting. Last week before it went to its second home at the dealership, I counted 135 tries to open, this was about 5 minutes of standing in the rain. My wife has had enough and wants to get rid of it and I'm close behind. It's been back in the shop since last Wednesday so we will see how long it takes to get back this time. It is the last attempt to fix this. Hyw gas mileage ranges from upper 20s to lower 30s. In town mixed driving we get 32 average.
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Hyundai Motor America NCC responded on 08/27/2024 07:15 AM
We’d like the opportunity to look into this. Please reach out to our Customer Care team at (800) 633-5151, so we may further assist. ^cc
CP
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Carla P.
2024 Hyundai Santa Fe
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/24/2024

Great car till transmission went at 1709 miles 32 days no answers

Great until 1709 miles and transmission went, bought All Star Ford Hyundia Amarillo returned car 34 days with cratered transmission, told would let us no what Hyundia would do, still haven’t heard after 32 days ask for buy back said he would call us week later never did , dealer offered to let us trade it in if we would give them an additional 15000,00 I said I wasn’t crazy , still nothing. Very unhappy with all involved.
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Hyundai Motor America NCC responded on 08/27/2024 07:13 AM
Allow us to have a further look at your vehicle concerns. Please reach out to our specialists at (844) 462-5557, so we may further assist. ^cc
RS
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ROBERT S.
2024 Hyundai Santa Fe
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/19/2024
Verified Review

Don’t waste your time

I bought a 2024 Hyundai Santa Fe and it has been in the shop with recalls and now a transmission that has to be replaced, vehicle has less than 5000 miles on it. Had I known this vehicle was going to be problematic I would have kept my 2022 Dodge Ram 1500
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Hyundai Motor America NCC responded on 08/20/2024 09:15 AM
We’d like the opportunity to look into this. A representative will be in touch with you shortly to investigate further. ^cc
SL
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STEPHEN L.
2024 Hyundai Santa Fe
verified customerVerified Owner
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/16/2024
Verified Review

Seems okay

Initial problem was a recall for transmission was supposed to be accomplished BEFORE vehicle was released to buyer - me. Federal law required this to be done but in my case it was not. Twice the first week it engaged while in reverse causing a loud bang and jolt of the powertrain, very scary. Don't know if I can trust the transmission even after getting the recall performed.
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JM
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JOSEPH M.
2024 Hyundai Santa Fe
verified customerVerified Owner
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/26/2024
Verified Review

Hardly any storage room

Hardly any space in the glove compartment and in the trunk storage compartment, you'd be lucky to fit a chihuahua. The cold or heat going through the air vents hardly reach the second row passengers and third row passengers get nothing at all.l
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