A real disappointment
This is only the second new car I have ever purchased in my life and was really excited to lease a car for the first time. I had seen ads for the Tucson and my husband had talked to a couple who purchased one. I went to the Hyundai web site and looked at a Tucson and there was a lot of information about the car and it's safety rating. There were many features shown there. We drove the Tucson and wanted to trade in our Mercury Marquis. The buying process was too lengthy and we were approached by too many different people. We were lied to about the amount given for our trade-in and found out when signing the lease agreement. The original deal we were quoted kept changing and we were asked for more down payment than the first offer. We were told there was no good lease special on the Tucson like on other models. Then a week later, there was a lease deal with no down payment and lease payment of $199 month for 2 years. We somehow were talked into a 4 year lease, and I know of no one else who has that long a lease. First problem was we found the car did not have an automatic lift gate and the lift gate is quite heavy, so it is inconvenient when shopping and loading anything in the back. We were back at the dealer next day and were told that there was nothing they could do about another car with more features, we found that the model we leased did not have any of those safety features from the Hyundai web site like help with braking and alarms when something is behind while backing. The general manager told us to return in two years and he would give us a good deal on a lease of a different car. We have overpaid for the car we have and did return to Jenkins Hyundai in Leesburg, FL where we originally leased for our vehicle exchange. They sent us multiple emails that we could exchange our car for a new car with little or no money and possibly a lower payment than we are paying now, but the first offer for us to exchange for a Sonata with many features was that we would pay $41,000 to finance and they would pay off our current lease. This made me very angry, not at all what the email offer was saying that they needed our used car and we would get another car for little or no money. The passenger seat of the Tucson is not comfortable for me because there is no adjustment in the height and my legs hurt if I sit there very long. I wanted to feel the joy that I felt when I purchased a new car many years ago and instead have been sad and disappointed. If we had gotten a better lease offer, maybe I could have overlooked some of the things I do not like about the car and been focused on the good and look forward to leasing another Hyundai after 2 years, but now I am stuck with this car in a lease with 2 more years and found there is no way out without paying off the lease which would cancel any good sales or lease offers that are available now. The car is okay, but not the car I had hoped for.
Verified Owner
