Trinity met me the moment I stepped out of my car and it was for a recall appointment! Went over our
options for other service items to be reviewed while in the shop. No pressure, just options/suggestions/prices. She went over inside/outside of car, took photos, and just provided excellent customer service from start to finish!
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I have serviced my Sonata for regular maintanance four times and have received great service every ti
me. Robert has been my service rep three of the four times and he's been excellent.
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Anthony Metcalf is the best salesman I have ever dealt with!
I just wanted to let you know that Anthony Metcalf is the best car salesman I ever dealt with. I bou
ght a 2023Sonata from him a few weeks ago and he was so helpful. He did not pressure me on upgrades. He let me drive 2 or 3 cars without hesitation. He took my interest seriously. Earlier that day, I went to Columbia Hyundai and drove 2 cars and the salesman did not even attempt to sell me the car. I said I wanted to pay cash and that I was interested in the $750 off deal that expired the following day. He was not aware of offer. When I inquired about the $1500 coating that was listed on the window sticker, he said there was nothing he could do about that or the other $4000 of upgrades. He did not ask his manager. None of these charges were applied at your dealership. I felt that Anthony treated me seriously and with respect and was eager to find a car that met my expectations and needs. I will seek Anthony out the next time I need a car! I have told all my friends, who are thinking about getting a new vehicle to go to Anthony.
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I want to thank the parts department for going above and beyond. The man I spoke with understood my a
ggravation at having to drive almost an hour for a $5 bolt (surrounding dealerships did not stock it). He asked where I live and said he would meet me on his way home, since he was coming through. Saving me time and gas. THAT IS CUSTOMER SERVICE! Again, thank you!
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I went from helpless to being a person (customer) being helped by a wonderful person and his name is
Scott Sexton. Thank him for his service to me. He has started out my day very well.
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I had a great experience buying my Santa Fe from Axel. I went in and told him about a price I got fr
om another dealership and he came back and beat it. I walked out a few hours later with a beautiful brand new Santa Fe! Axel was great to work with, very personable and professional. I actually gave my Dad his info to call for a deal! Thank you Axel and Lynne's Hyundai!
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This review is a little past due but I have not forgotten the service I received from Abe in the ser
vice dept, and I believe in giving credit where it's due. I took my car in after purchasing a new battery, which was thought to be the cause of car not starting. The problem continued and died again in route to Hyundai for service, having to be towed. I was checked in by Abe, who was great and kept me updated.
After major inspection it was determined to be the alternator, but in doing so they killed my new battery. Thank goodness my car is still under warranty, but I was told I would have to purchase a new battery for the repairs to be completed. I made it very clear to Abe that was unacceptable, to which he agreed and had my back. The initial request to replace my new battery was denied but after continued conversation between Abe and his manager, my battery was replaced at no cost.
Thank you Abe for having my back and getting me into a rental while my car was being serviced.
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