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CHERYL BUCK

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(934 reviews)
100

Reviews of CHERYL BUCK

EC
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EDDIE C.
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
car care
great service
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/20/2016 05:31 AM

  We sincerely appreciate you sharing your service experiences with us and your continued loyalty to Hyundai of St. Augustine.

Best Regards,
Service Team
Hyundai of St Augustine

Employees worked with
CB
CHERYL BUCK
MB
MARK BOSWELL
Verified Customer
St. Augustine, FL
2013 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/17/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
The service, the atmosphere and the attitudes of the service department employees
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/20/2016 05:30 AM

We thank you for sharing your service experiences with us and your loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St Augustine

Employees worked with
CB
CHERYL BUCK
MB
MARK BOSWELL
JR
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John R.
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service Visit
Service techs quickly found my problem
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/20/2016 05:27 AM

We appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St Augustine

Employees worked with
CB
CHERYL BUCK
VB
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Vicki B.
Saint Augustine, FL
2007 Hyundai Entourage
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The service personel are all informative and explain all work done
All work was done in a timely manner
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/17/2016 12:59 PM

We appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine

Employees worked with
CB
CHERYL BUCK
GC
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Gerald C.
Ormond Beach, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Service review
The service at this dealership is excellent. The employees are very accommodating and can't do enough to help.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/12/2016 04:39 PM

 We thank you for taking the time to share your service experiences with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St Augustine

Employees worked with
CB
CHERYL BUCK
CH
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Charles H.
St. Augustine, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
warranty work
good job!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/12/2016 04:35 PM

 Thank you from all of us for sharing your service experiences with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St Augustine

Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
ER
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Eric R.
Palm Coast, FL
2007 Hyundai Azera
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/08/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Nothing
Its ok
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/09/2016 06:33 PM

Thank you for sharing your service experience with us. We are sorry your service visit took a little longer than normal due to unforeseen problems. We will be reaching out to you to offer a sincere apology. Please feel free to contact myself if I may be of further assistance.

Sincerely,
Joe King
Service Director
Joeking@hyundaiofstaugustine.org
Hyundai of St Augustine

Employees worked with
CB
CHERYL BUCK
KL
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Kay L.
Saint Augustine, FL
2015 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service team were great.
NA
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/08/2016 01:59 PM

 Thank you for your kind words, understanding and continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St Augustine

Employees worked with
CB
CHERYL BUCK
LO
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Laura O.
Ponte Vedra Beach, FL
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Trustworthy and Reliable
Reliable service these folks do their job so well, they don't overcharge and they aren't going to require
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/06/2016 01:51 PM

 We greatly appreciate your kind words and continued loyalty to Hyundai of St. Augustine. We understand that you drive a good distance to service with us and we value your patronage tremendously.

Best Regards,
Service Team
Hyundai of St. Augustine

Employees worked with
CB
CHERYL BUCK
Verified Customer
Satsuma, FL
2011 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/04/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Dishonest,faulty work
Trim piece left off door handle,multi point inspection not done properly.
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/06/2016 06:41 AM

 Thank you for sharing your service experience with us. Our apologies for the uncharacteristic level of service you received. I have tried numerous times to contact you personally to discuss your visit with us. While we strive to exceed all of guest's expectations, it appears we missed the mark. Your feedback is crucial to us to help us to continue improving our processes. Once again, our sincere apologies and please contact me personally to discuss this further.

Best Regards,
Joe King
Service Director
Hyundai of St Augustine
904-797-7800 

Employees worked with
CB
CHERYL BUCK
JC
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Jerry C.
Palm Coast, FL
2014 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/02/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great vehicle with poor paint job
Good dealership, good vehicle, good service but paint quality on sport is poor. Every stone chip goes right to steel and touch up paint waaaaay over priced.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/03/2016 05:27 AM

 Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine. We are sorry to hear about the paint chips and agree Hyundai's new style touch up paint dispensers, while much improved, are a but pricey.

Sincerely,
Service Team
Hyundai of St Augustine

Employees worked with
CB
CHERYL BUCK
Verified Customer
2013 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/01/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil Change
Did what they should have done
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/02/2016 05:26 AM

Thank you for kind words and continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St Augustine

Employees worked with
CB
CHERYL BUCK
DE
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Daniel E.
St. Augustine, FL
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Sales&sevice personnel
Superior service and sales personnel
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/31/2016 06:48 AM

 We thank you for your kind words sharing your experiences with us and continued loyalty to Hyundai of St Augustine.

Sincerely,
Service and Sales Teams
Hyundai of St. Augustine

Employees worked with
CB
CHERYL BUCK
Verified Customer
Palm Coast, FL
2014 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/26/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Routine service
Good service overall. Cost of 30,000 mile service is outrageous. Need to give discounts on that kind of service. Fixed income retirees can't afford those kind of prices. May never be able to do it and just take my chances.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/27/2016 02:24 PM

Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine. $200.00 for a 30k service is much less then the independant shops in our area charge. Please keep an eye out for our quarterly coupons.

Sincerely,
Service Team
Hyundai of St Augustine

Employees worked with
CB
CHERYL BUCK
KW
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Kay W.
Middleburg, FL
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/26/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
ok
ok
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/26/2016 01:01 PM

 We thank you for taking the time to share your service experiences with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St Augustine

Employees worked with
CB
CHERYL BUCK
RO
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Robert O.
Port Orange, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great people ... friendly
You have Great People who are very friendly and willing to help whenever needed .... and your coffee is excellent!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/26/2016 05:26 AM

Thank you for your kind words sharing your service experiences with us and your continued loyalty to Hyundai of St Augustine. We agree, the Starbuck's coffee is excellent.

Sincerely,
Service Team
Hyundai of St Augustine

Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
Verified Customer
Saint Augustine, FL
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
customer satisfaction
On time
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/25/2016 06:23 AM

Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St Augustine

Employees worked with
CB
CHERYL BUCK
RE
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Robert E.
Pomona Park, FL
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Much Improved Service!
Over the last two years this dealership had greatly improved their Service Dept. We just purchased our second vehicle from them and did so primarily due to their friendly staff and the "How can we help you" attitude in the Service Dept!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/24/2016 02:09 PM

 We thank you for your kind words and continued loyalty to Hyundai of St. Augustine. We are always working to improve our guest's experiences, thank you for noticing and sharing.

Sincerely,
Service Team
Hyundai of St. Augustine

Employees worked with
CB
CHERYL BUCK
AS
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Allan S.
Jacksonville, FL
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
good service
nice to have the car washed, too!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/24/2016 05:33 AM

 We thank you for your kind words and continued loyalty Hyundai of St. Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine

Employees worked with
CB
CHERYL BUCK
DH
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Dave H.
Elkton, FL
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Service call
Always good, friendly service here
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/24/2016 05:32 AM

We appreciate you taking the time to share your service experiences with us and your continued loyalty to Hyundai of St. Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine

Employees worked with
CB
CHERYL BUCK
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