CH

Christian Hanson

Service Advisor
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(472 reviews)
80

CB
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CHRISTINE B.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2019
verified customerVerified Customer
Category: Service
Service Center Customer Sevice
The sevice center customer sevice is great. They were on time for accepting my car and they were also on time for when they said they'd be done. Very nice and knowledgeable and spoke in terms I could understand. They are part of what keeps me a Ford customer!
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 01/02/2019 10:26 AM

Wow Christine, thank you so much for this glowing review! It`s great to hear that you had such a wonderful experience in our Service Department. We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510

RS
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RYAN S.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2018
verified customerVerified Customer
Category: Service
Convenience and customer service
I had a great experience with Mike White Ford. Convenience and customer service were exceptional.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 12/28/2018 12:05 PM

Thank you Ryan for these thoughtful words about our dealership! We strive for excellent customer service and it`s great to hear that is what you received. We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510

HD
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HEIDI D.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2018
verified customerVerified Customer
Category: Service
Great service
I was having a humming sound coming from the front end of my truck called and was able to get an appointment scheduled. when dropping off my vehicle the service tech I worked with was very helpful, he made sure I understood what they were going to check out and what they would most likely need to work on. when picking the truck up he explained exactly what had happened and explained what they had done to fix it and let me know it was warranty covered. It was a great experience and I'm very glad that they were able to fix the problem without needing it over night.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 12/28/2018 10:13 AM

Wow Heidi, thank you very much for this thoughtful review about our dealership and team! It`s great to hear that Christian and Tre were able to help with your vehicle! We know how stressful cars can be, especially when they need to be fixed and we are glad Tre was able to explain everything. We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510

TL
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THOMAS L.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2018
verified customerVerified Customer
Category: Service
Customer
I have always had prompt & courteous service whenever I've had to bring my truck in for service.
You have a great crew & I am pleased to have purchased my Ford from your company.

Tom Larsen
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 12/22/2018 10:24 AM

Hello Thomas, thank you so much for taking the time to write this wonderful review about our dealership and team! We can not tell you how much this means to us! We appreciate you choosing Mike White Ford and hope you have a very Merry Christmas! 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510

DM
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DEBORAH M.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2018
verified customerVerified Customer
Category: Service
Vehicle Service
From the first person to greet me to the prompt service my vehicle received, Mike White Ford is a five star company!
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 12/21/2018 03:01 PM

Wow Deborah, thank you so much for these kind word about our dealership! We can not tell you how much these means to all of us here at Mike White Ford. We appreciate you choosing Mike White Ford and hope you have a wonderful Christmas! 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510

WM
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WILLIAM M.
Plummer, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/20/2018
verified customerVerified Customer
Category: Service
RECALL
THANK YOU FOR FIXING THE PROBLEM WITH FORD FOCUS RECALL
Not Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 12/21/2018 02:47 PM

Hello William, thank you so much for taking the time to write this wonderful review! We are pleased to hear that we were able to fix your recall! We appreciate you choosing Mike White Ford and we hope you have a fantastic Christmas. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510

LV
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LOIS V.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2018
verified customerVerified Customer
Category: Service
M Van Slate
Efficient, friendly
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 12/20/2018 04:48 PM

Thank you so much Lois, for this wonderful review! We are pleased to hear that you had a fantastic experience with our dealership! We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510

LC
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LARRY C.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2018
verified customerVerified Customer
Category: Service
Brakes
Service was Fabulous. I would highly recommend Mike White Ford for sales and service.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 12/19/2018 11:19 AM

Wow Larry... Thank you so much for this glowing review and recommendation. We can not tell  you how much these means to the entire dealership. We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510

CM
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CHRIS M.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2018
verified customerVerified Customer
Category: Service
Recall work and car servicing
Good work, very accommodating staff and at a reasonable price.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 12/19/2018 10:47 AM

Thank you so much for this amazing review and recommendation Chris! We appreciate you choosing Mike White Ford and look forward to seeing you again.  

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510

AG
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AARON G.
Sandpoint, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2018
verified customerVerified Customer
Category: Service
Service Dept.
Christian and his team in the service department have been nothing short of amazing. They have gone above and beyond to try and help me with our repairs to our vehicle.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 12/19/2018 10:36 AM

Wow Aaron, thank you so much for taking the time to say these kind words about Christian and our Dealership. We can not tell you how much this meant to us. We appreciate you choosing Mike White Ford and look forward to seeing you again.
 


Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510

GF
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GUS F.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2018
verified customerVerified Customer
Category: Service
Mike White Ford doe's it right.
First in helping the customer.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 12/15/2018 09:59 AM

 Hi Gus. Thank you for taking the time to share your recent experience at our dealership. It is great to hear that we were able to live up to your expectations. We appreciate you choosing Mike White Ford and look forward to seeing you again. 



Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510

LW
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LAWRENCE W.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2018
verified customerVerified Customer
Category: Service
Repair of a seat heater
Great service. Great staff.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 12/13/2018 04:43 PM

Thank you so much Lawrence for this great review about our dealership! We appreciate you choosing Mike White Ford and hope you have a wonderful day. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510

DV
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DON V.
Yankton, SD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2018
verified customerVerified Customer
Category: Service
Good dealership
Excellent service! Technician Christian did a great job!
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 12/12/2018 04:25 PM

Thank you so much for taking the time to write this excellent review Don. We are pleased to hear that Christian did a great job in helping you, he is truly amazing. We appreciate you choosing Mike White Ford and look forward to seeing you agian. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510

Verified Customer
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2018
verified customerVerified Customer
Category: Service
Knowledgable and courteous service
Have never had better service with a vehicle
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 12/06/2018 09:56 AM

Wow, thank you so much for this glowing review! We appreciate you choosing Mike White Ford and hope you have a great week! 


Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510

JG
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JEFFERY G.
Spokane, WA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/05/2018
verified customerVerified Customer
Category: Service
Service
Everything seemed to be good as usual, other than someone rifling through my locked center console witch had 2 hand guns in there due to an appointment I had later. And someone was handling them... not to thrilled about this!!!
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 12/06/2018 09:43 AM

Hello Jeffery, thank you so much for taking the time to write this great review about our dealership. When you have time, if you could please give me a call I wold like to discuss further on the center console. We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510

VJ
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VINCENT J.
COEUR D ALENE, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2018
verified customerVerified Customer
Category: Service
Excellent service!
Brought my vehicle in for a starting issue and the technician traced it to a bad battery. Battery was 6 years old and starting to degrade. Will help through the winter. Super service!
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 12/05/2018 04:59 PM

Hello Vincent, thank you so much for taking the time to write this amazing review about our Service Department! We appreciate you choosing Mike White Ford and look forward to seeing you again.  

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510

RG
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RICHARD G.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2018
verified customerVerified Customer
Category: Service
ford f150 oil change
professional. nice shuttle service. nice facility
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 12/05/2018 04:39 PM

Hello Richard, thank you so much for taking the time to rate and review our dealership! We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510

JB
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JEREMY B.
Osburn, ID
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/30/2018
verified customerVerified Customer
Category: Service
To many visits
5 visits to fix the heated front seat and 4 visits to replace a front strut and repair a clunk. Way too many. Love the people,not the amount of times to fix the vehicle.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 12/05/2018 04:06 PM

Hello Jeremy, thank you for taking the time to rate and review our dealership. If you could please give me a call, whenever it`s convenient for you! We appreciate you choosing Mike White Ford and look forward to hearing back from  you. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510

Verified Customer
Post Falls, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/23/2018
verified customerVerified Customer
Category: Service
Excellent service!
Got car in right away! Fixed problem! Customer service is excellent! Thank You!
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 11/24/2018 09:23 AM

Thank you for this excellent review! We are very pleased to hear that we could get your vehicle back on the road as quick as possible. We appreciate  you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510

BW
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BRENT W.
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2018
verified customerVerified Customer
Category: Service
Service department
Efficient,and service preformed on time. Warranty work done in half the time they quoted.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 11/16/2018 01:19 PM

This is fantastic to hear Brent! We are pleased that you had a great experience with our dealership! Thank you for choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
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