KO

Kent Odekirk

Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(261 reviews)
88

Verified Customer
Otis Orchards, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2023
verified customerVerified Customer
10
Category: Service
Great work!
Arrived early and finished the work quickly
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 09/15/2023 01:20 PM

Thanks so much for taking the time to share your experience. We're so glad to hear that you enjoyed your visit to Mike White Ford of Coeur d'Alene. We value customer satisfaction and appreciate it when our customers recognize our commitment to quality service and maintenance. We look forward to providing you with excellent service for many more years to come!

Employees worked with

PA
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PEGGY A.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2023
verified customerVerified Customer
10
Category: Service
Great service !!
Mobile repair at my home. Very courteous and fast. Great customer service and will definitely call again.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 09/06/2023 09:15 AM

Thank you for your kind review, Peggy! We are delighted to hear that your mobile repair experience was both courteous and fast. We strive to provide the best customer service possible. We look forward to serving you again in the future!

Employees worked with

CD
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CHERILYN D.
Spokane Valley, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2023
verified customerVerified Customer
10
Category: Service
Excellent Service!
The tech’s showed up and we’re able to make the updates and recall changes needed. Thank you so much for making it so easy!
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/21/2023 09:06 AM

We are delighted that you had a pleasant experience with us at Mike White Ford of Coeur d'Alene! Our technicians strive to provide excellent service and we are glad they met your expectations. We appreciate your business and hope to see you again soon.

Employees worked with

RC
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RONALD C.
Athol, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2023
verified customerVerified Customer
10
Category: Service
Pleasant
They showed up at my residence, not only on time, but ahead of schedule. The two technicians quickly resolved the two recalls on my truck. They were pleasantly nice, and answered all of my questions.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 08/01/2023 02:06 PM

Thank you for taking the time to give us a review Ronald. We are so pleased to hear that our technicians met your expectations of arriving ahead of schedule and that they were able to resolve your recalls quickly and with pleasantness. We appreciate your business and value your feedback.

Employees worked with

JS
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JENNIFER S.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2023
verified customerVerified Customer
10
Category: Service
Mobile Truck to the rescue!
What a wonderful experience! My battery went dead while my husband was out of town. Mobile truck was able to come out and replace it and get my kids and I back on the road. Thanks guys!
Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/30/2023 03:08 PM

Thank you so much for your kind review, Jennifer! We are so pleased to hear that our mobile truck was able to get you and your kids back on the road. We are grateful for your business and appreciate your loyalty.

Employees worked with

GL
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GREG L.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2023
verified customerVerified Customer
10
Category: Service
Came and installed my pointless seatbelt latch that was required for me to get per NHTSA guidelines
Glad they could make it happen fast
Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/28/2023 01:53 PM

We appreciate you trusting us to make it happen fast and we're glad we could give you the service you needed. Thank you for taking the time to leave your review!

Employees worked with

SS
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SUSAN S.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2023
verified customerVerified Customer
9
Category: Service
quick service
It was great that I didn't have to risk driving my car to get the repair done. I was grateful that the service truck came to me.
Susan Sutton
Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/28/2023 01:53 PM

Thank you so much for your positive review, Susan! We take pride in making our services convenient and accessible for our customers. We're so glad that our service truck was able to make the repair without you having to worry about driving your car in. We appreciate your business!

Employees worked with

MO
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MICHAEL O.
Coeur D Alene, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2023
verified customerVerified Customer
10
Category: Service
Mobile service superb
I needed a new battery and a resetting of an emissions computer. The appointment was set up quickly and the mobile crew showed up at the time scheduled and finished promptly.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/27/2023 09:41 AM

Thank you, Michael, for the positive review and your business! We are so glad to hear that you had a great experience with the mobile crew and that your appointment was set up and completed quickly. We strive for customer satisfaction and it seems we have achieved it with you.

Employees worked with

Verified Customer
Athol, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2023
verified customerVerified Customer
10
Category: Service
Timely service
Kent was amazing and a huge help in fixing our van! I really appreciate his attentiveness and follow through.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/27/2023 09:41 AM

Thank you so much for your kind words! We are so happy to hear that you had a great experience at Mike White Ford of Coeur d'Alene. We are very proud of Kent and his dedication to providing excellent customer service. It's our top priority to make sure that our customers feel taken care of and we're glad that was your experience.

Employees worked with

PB
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PAUL B.
Athol, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/30/2023
verified customerVerified Customer
9
Category: Service
I was pleased with your service.
.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/02/2023 05:03 PM

Thank you, Paul, for your positive review of Mike White Ford of Coeur d'Alene! We are glad to hear that your experience was a good one and that you were able to find the vehicle you were looking for. Our team works hard to ensure that our customers have the best possible experience. We appreciate your kind words and hope to see you again soon!

Employees worked with

Verified Customer
Coeur D Alene, ID
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/26/2023
verified customerVerified Customer
0
Category: Service
Very late
My appointment was scheduled for a mobile repair at 8:00 am the technician did not call and let me know he would not be on time I called at out 9:30 to cancel and reschedule because I felt it was a no show then ironically the technician shows up 10 minutes after my call. Poor communication
Gracie W. from Mike White Ford of Coeur d'Alene responded on 06/26/2023 11:39 AM

Mike White Ford strives for a 5-star service with every visit, and we are always looking for opportunities to improve. We would like to address your experince directly, so please reach out to us at info@mikewhiteford.com with more details.

Employees worked with

MD
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MARISSA D.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2023
verified customerVerified Customer
10
Category: Service
Fast Service!
Both of the technicians were friendly, professional and knowledgeable!
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 06/24/2023 04:55 PM

Thank you for your kind review, Marissa! We're so pleased to hear that you had a positive experience with our technicians. We strive to provide the best customer service possible, and it is wonderful to know that we have succeeded in doing so with you. We really appreciate your business!

Employees worked with

TH
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TERRY H.
Spokane, WA
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2023
verified customerVerified Customer
10
Category: Service
service truck
always on time and complete...nice job
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/08/2023 11:52 AM

Thank you, Terry, for your kind review! We are so pleased to hear that we were able to meet your expectations. We strive to provide excellent service and it's great to know that we achieved that for you. We look forward to serving you again in the future.

Employees worked with

JL
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JOSHUA L.
Hauser, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2023
verified customerVerified Customer
10
Category: Service
Always good
*-[/#(_
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/08/2023 11:52 AM

Thank you for your 5-star review, Joshua! We are so pleased to hear that you had a great experience with us at Mike White Ford of Coeur d'Alene. We strive to provide the best customer service and we are glad that we could meet your expectations. We look forward to continuing to serve you in the future.

Employees worked with

EL
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EDWARD L.
Coeur D Alene, ID
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2023
verified customerVerified Customer
9
Category: Service
Quick and professional service
I didn't have an appointment, but they accommodated my needs and fit me in.
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/08/2023 11:52 AM

Thank you for your kind review, Edward! We are so glad that we were able to accommodate your needs and fit you in. We strive to provide excellent customer service and are glad that we were able to do that for you. We look forward to seeing you again soon!

Employees worked with

RW
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ROBERT W.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2023
verified customerVerified Customer
10
Category: Service
Service
I think the Service Team at Mike White Ford are Great in customer service. They have taken very well care of my 2015 Ford Escape
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/01/2023 11:28 AM

Thank you so much for your kind words, Robert! We are so glad to hear that our Service Team was able to take great care of your 2015 Ford Escape. We strive to provide the best customer service possible and it's wonderful to hear that we have achieved that. We appreciate your business and look forward to seeing you again soon.

Employees worked with

Verified Customer
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2023
verified customerVerified Customer
10
Category: Service
Always great Service
Had a serious noise coming from my engine. After Matt did a little research. It was a recalled part in the brake system and they had the part in stock and were able to get me on the schedule the next day. Shuttle service was very convenient. Always well taken care of at Mike White Ford. Thank you!
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/24/2023 04:30 PM

Thank you for your kind words and for choosing Mike White Ford of Coeur d'Alene. We are so glad that Matt was able to get you in quickly and that the shuttle service was convenient. We appreciate your business and are glad that we were able to get your car fixed quickly.

Employees worked with

MK
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MICHAEL K.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2023
verified customerVerified Customer
10
Category: Service
Mobile Service Recall
Quick easy and friendly.
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/28/2023 09:24 AM

Thank you for your kind words, Michael! We are so glad to hear that your experience with us was quick, easy, and friendly. We strive to provide the best customer service and we are glad that we could meet your expectations.

Employees worked with

BA
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BARRY A.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2023
verified customerVerified Customer
10
Category: Service
Oil change
Quick, friendly and professional! I was extremely pleased!
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/22/2023 03:55 PM

Thank you for your kind words, Barry! We are so glad to hear that you had a great experience with us. We strive to provide the best customer service and we are glad that we could meet your expectations.

Employees worked with

JO
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JAY O.
Kettle Falls, WA
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2023
verified customerVerified Customer
10
Category: Service
Accident damage repair
First time coming in for an accident repair. Had driver's side mirror replaced. The quote was well within our insurance allowance and the final bill was even less. Even though there was a minor glitch the service we received was as usual outstanding. Mike White's is where we purchased and where we have always serviced and is where we bought tires too.. we trust them. Our truck has bever been anywhere else. We drive several hours to this location because of the service given.
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/06/2023 04:55 PM

Jay, thank you for giving us the opportunity to work on your F350. We're so glad that you trust us with your vehicle! We look forward to serving you again in the future at Mike White Ford of Coeur d'Alene!

Employees worked with
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