KO

Kent Odekirk

Mike White Ford of Coeur d'Alene

Overall Rating

4.9

(261 reviews)

88

Reviews of Kent Odekirk

SR

SHIRLEY R.

Rathdrum, ID

02/01/2023

Verified Customer

10

Category: Service

Mobile service experience

I am so grateful for the mobile service that was provided to me by the service department. It was such a great way to take care of the repair needed and the two young men that came were professional and did a great job. I am a senior and also caregiver to my 94 year old mother, so I am so glad this option was available.

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/06/2023 02:41 PM

Shirley, thank you for the kind review! It was our pleasure to be able to take care of your vehicle. Thank you for trusting Mike White Ford!

Employees worked with

MB

MICHAEL B.

Dalton Gardens, ID

01/26/2023

Verified Customer

9

Category: Service

Super.

Bought new tires. Everything went great and staff was again wonderful.

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/31/2023 02:28 PM

Michael, thank you for the super review! We're so glad that your tire purchase was smooth and pleasant! Thank you for choosing Mike White Ford!

Employees worked with

TP

TIMOTHY P.

Coeur D Alene, ID

Ford Expedition

01/01/2023

Verified Customer

10

Category: Service

Excellent service

I had an issue that required a quick response, and the service department got me in quickly and resolved my issue.

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/02/2023 02:56 PM

Timothy, thank you for the excellent review! We're so glad that we were able to take care of your issue and get you safely back on the road. Thank you for choosing Mike White Ford!

Employees worked with

Verified Customer

Rathdrum, ID

Ford Super Duty F-350 SRW

12/02/2022

Verified Customer

10

Category: Service

Great service

All good

Employees worked with

SR

SHIRLEY R.

Rathdrum, ID

11/27/2022

Verified Customer

10

Category: Service

Oil change

The service is always excellent and the team knowledgeable and very courteous.

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/14/2022 10:07 AM

Shirley, thank you for the 5 star review! We're grateful that you chose Mike White Ford!

Employees worked with

LM

LARRY M.

Post Falls, ID

11/24/2022

Verified Customer

10

Category: Service

F-150 service.

Good and friendly service.

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/14/2022 10:08 AM

Larry, thank you for the 5 star review! We're grateful that you chose Mike White Ford!

Employees worked with

Verified Customer

Hayden, ID

11/23/2022

Verified Customer

10

Category: Service

Purchased winter tires

Polite, quick and easy. took me home on shuttle.

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/14/2022 10:08 AM

Anonymous, thank you for the kind review! We're grateful that you chose Mike White Ford!

Employees worked with

CM

CHRISTOPHER M.

Hayden, ID

11/23/2022

Verified Customer

10

Category: Service

2018 Ford Explorer oil change and service

Service did a great job and gave me information that I needed. Have an upcoming service appointment for new tires and battery for this upcoming winter.

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/14/2022 10:09 AM

Christopher, thank you for the great review! We're so glad that we were able to get you the information that you need. We look forward to serving you again!

Employees worked with

Verified Customer

Coeur D Alene, ID

11/22/2022

Verified Customer

10

Category: Service

Excellent service.

I was early for my appointment but it was no problem. Service was fast and excellent. Even fixed my clock so it was correct. Thanks

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/14/2022 10:16 AM

Anonymous, thank you for the 5 star review! We're grateful that you chose Mike White Ford!

Employees worked with

BS

BARBARA S.

Coeur D Alene, ID

Ford F350

11/17/2022

Verified Customer

9

Category: Service

Excellent, technical, trustworthy

Quick and timely service. Service found clear answers to all questions.

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/14/2022 10:27 AM

Barbara, thank you for the excellent review! We're grateful that you chose Mike White Ford!

Employees worked with

ML

MICHAEL L.

Hayden, ID

11/16/2022

Verified Customer

10

Category: Service

Always provide great service and helpful staff

Been taking my pickup in for service since the purchase. Will no doubt purchase another vehicle here, and trust their staff as service providers.

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/14/2022 10:33 AM

Michael, thank you for the kind words. We have passed them along to our team. We look forward to serving you again in the future!

Employees worked with

EC

ERIC C.

Valleyford, WA

Ford Super Duty F-350 SRW

11/12/2022

Verified Customer

5

Category: Service

Service

I do not have any issues with the mechanic's work, they do a great job. What I do not appreciate is having to make multiple appointments for multiple problems to have serviced. Recently, when I booked an appointment several weeks in advance giving them a list of requested service items and diagnostics for problems I had experienced, having the vehicle dropped off for all services to be done in one visit, keeping the vehicle as long as they needed it. I dropped the vehicle off 3 days early after hours. The morning after I dropped it off i received a call from a sevice rep reviewing all the sevices I requested, and was told no problem, that they would work on it as they could fit it in. Then recieved a call on the scheduled appointment day from Kent. He expressed it would only have an oil change and a seperate visit would be needed for other servicing. He argued with me on my request to replace parts that were over 15 years old and failing that I had booked for. He expressed that THEY would determine what parts needed to be replaced on upon their evaluation, and not on my request for old part replacement. He went on to say they dont have time to accomodate my service request. Keep in mind that I was dropping the vehicle for as long as they needed it to get the service performed in one visit. I'm not sure why they are asking to make multiple appointments to get service. This will drive customers away! I have 4 Ford vehicles of which three were purchased from CDA dealership. I also had a similar issue when booking another appointment a month ago on another vehicle, oil change only then seperate appointment visit for other services, even on drop off as long as they need it. This seems to be a trend. With limitations on schedules, extended drive times to the dealership and fuel prices, multiple visits are not appreciated and more than an inconvenience. This new policy of multiple visits for mulitple problems needs to change. We are not going to tolerate it. Mike White service center get your internal department schedules together and service your loyal customers, or they will no longer support you.

Employees worked with

Verified Customer

Coeur D Alene, ID

11/11/2022

Verified Customer

10

Category: Service

Super fast and superb service

This is the first dealership that has an on-time service department. Bravo to your front and back line technicians

Haley B. from Mike White Ford of Coeur d'Alene responded on 12/14/2022 10:38 AM

Anonymous, thank you for the 5 star review! We're grateful that you chose Mike White Ford!

Employees worked with

MP

MARSHA P.

Coulee Dam, WA

Toyota Tundra 4WD

11/08/2022

Verified Customer

10

Category: Service

Great service

Great customer service all around every department great environment I always leave feeling taken care of

Haley B. from Mike White Ford of Coeur d'Alene responded on 11/23/2022 04:34 PM

Marsha, thank you for the great review! We're very proud of our team and glad that you are a part of the Mike White Ford family! We look forward to serving you again in the future.

Employees worked with

PM

PATRICIA M.

Rathdrum, ID

11/08/2022

Verified Customer

10

Category: Service

Reset

I wish they would remember to reset my oil gage when they are done!!!!!

Haley B. from Mike White Ford of Coeur d'Alene responded on 11/23/2022 04:31 PM

Patricia, thank you for letting us know about this issue. We cannot improve unless we know where our weaker areas are. We have discussed this situation with our team and will work hard to ensure that this doesn't happen again.
Thank you.

Employees worked with

Verified Customer

Priest River, ID

11/02/2022

Verified Customer

10

Category: Service

Great service

I always have received great service from Mike White Ford, so there’s never a hesitation when it comes to servicing my Ford. I always go to Mike White Ford.

Haley B. from Mike White Ford of Coeur d'Alene responded on 11/04/2022 12:53 PM

Anonymous, thank you for the great review! We're so glad that you choose to bring your vehicle to us and we promise to keep continuously improving for you!

Employees worked with

MD

MARGUERITE D.

Athol, ID

10/31/2022

Verified Customer

10

Category: Service

Good Job!

As always, the service crew was wonderful!

Haley B. from Mike White Ford of Coeur d'Alene responded on 11/04/2022 12:47 PM

Marguerite, thank you for the wonderful review! We're so glad that you've had multiple good experiences with our team! We look forward to serving you again in the future.

Employees worked with

LC

LESLIE C.

Coeur D Alene, ID

Lincoln Town Car

10/28/2022

Verified Customer

10

Category: Service

Normal service of car.

Arrived 5min. early, was met by service person filled out work order. Staff friendly and professional as always. has coffee in waiting room and service completed in good time. Price has gone up, but so has everything else. But great service for the Bucks. Have come to this dealership sense buying my care here, and always leave happy. thanks Guys.

Haley B. from Mike White Ford of Coeur d'Alene responded on 11/04/2022 12:26 PM

Leslie, thank you for the great review! We're so glad that your experience was pleasant and we appreciate that you keep returning. We look forward to serving you again in the future.

Employees worked with

JY

JOHN Y.

Dalton Gardens, ID

Ford Expedition

10/28/2022

Verified Customer

10

Category: Service

Quich & easy !

All phases of the service of both of my vehicles ( 2017 F-150 and my 2015 Expedition ) were handled in a professional manner and on time. The service report was well explained and thorough.

Haley B. from Mike White Ford of Coeur d'Alene responded on 11/04/2022 12:23 PM

John, thank you for the great review! We're so glad that your experience went well with both of your vehicles. We look forward to serving you again in the future!

Employees worked with

WN

WALTER N.

Post Falls, ID

10/27/2022

Verified Customer

10

Category: Service

Excellent job.

Very professional, knowledgeable and friendly. They make you look forward to your next visit. Thank you.

Haley B. from Mike White Ford of Coeur d'Alene responded on 11/04/2022 12:17 PM

Walter, thank you for the excellent review! We're so glad that you had such a positive experience. We look forward to serving you again in the future!

Employees worked with

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