Business Solutions
SureCritic / Hyundai Dealer / Tameron Hyundai / MATT AUSTIN
MA

MATT AUSTIN

Tameron Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1003 reviews)
80

Reviews of MATT AUSTIN

RW
gravatar
Randall W.
Pelham, AL
2015 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/01/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
that's all
that's all
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 05/02/2017 06:01 AM

Thank you for your business Randall.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
JW
gravatar
Jennifer W.
Mountain Brook, AL
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Awesomeness
Great service as usual!
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 05/01/2017 07:14 AM

Thank you

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
TJ
gravatar
Thomas J.
Montgomery, AL
2013 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change service
Friendly staff and maintenance personal, clean and comfortable waiting area. Great job.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 04/27/2017 06:50 AM

Thank you for the wonderful comments on the survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
BK
BRADLY KNOBLOCH
MW
gravatar
Melissa W.
Mc Calla, AL
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service
Hrest
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 04/27/2017 05:54 AM

Thank you

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
JF
gravatar
Jill F.
Hoover, AL
2010 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Pleasant, dependable, fair price
I had not come for a couple of years due to negative experiences. However, after giving them another try I do plan to go back.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 04/26/2017 11:04 AM

Thank you for the 5 star survey. We look forward to seeing you again in the future.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
BK
BRADLY KNOBLOCH
ND
gravatar
Norma D.
Hoover, AL
2014 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oasis
Mileage maint and while I wait a cool bottle water
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 04/26/2017 07:04 AM

Norma

Thank you for the 5 star survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
BM
gravatar
BILLY M.
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Review
Excrllent
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 04/25/2017 05:41 AM

Thank you for your business.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
JB
gravatar
JOSEPH B.
2010 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The manager is always available!
Joe is the best. He always out and visible. He always checks to see is his customers are satisfied.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 04/24/2017 06:21 AM

Mr. Billmeier

It is always so nice to see you in our service department. You are one of our nicest customer's and we are so fortunate to have you as part of our family.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
JB
gravatar
Jerry And B.
Bessemer, AL
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Tameron Hyundai - All around great place
Great people, service, prices, and great vehicles. Wish the made a truck would definitely buy one. Will trade for a new Hyundai when this one's time is up.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 04/15/2017 12:52 PM

Thank you for the kind words Jerry.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
BK
BRADLY KNOBLOCH
ER
gravatar
Eli R.
Calera, AL
2013 Hyundai Santa Fe S
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/11/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Want to burn up your motor?
We recently had out 2013 Santa Fe Sport serviced at Tameron Hyundai in Hoover. This is where we bought out CPO SUV so we have always had it serviced here. My wife is the primary driver of the vehicle so the last time she took it to have the oil changed, she asked about a sound the tires made while driving and if it could be cause by the suspension. They advised her that both the tires and suspension were fine and they didn't hear a noise. It was time for the oil to be changed again and they told us to rotate and balance the tires every other oil change so we were having that done as well. The service advisor Matt Austin calls me to let me know the tires are feathering and he recommends an alignment of the suspension as well as rotate and balance. Slightly aggrivated that he recommends this service to reduce the noise that we again complain of from the tires but now the tires have a wear pattern that will only get worse. We did what service was recommended by the service advisors at Hyundai since we bought the vehicle with brand new tires and now we will need new tires only 9 months after purchasing because we didnt get an alignment sooner. To top it off, my vehicle now is leaking oil. There were no leaks prior to having it serviced at Tameron Hyundai and now 5 days later the oil is about a quart low and I now have oil stains on my driveway. Hopefully they didn't mess something up and they only forgot to tighten the oil pan plug or oil filter. Either way, if you want careless service with a smile go see Matt and the team at Tameron Hyundai service.
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 04/12/2017 01:18 PM

Mr. Ritenburgh

I apologize for the leaking oil and for any inconvenience we have caused you. I am glad you came back so we could resolve your oil leak issue. Our technicians do make mistakes, fortunately it is not common. We strive to give our customers our best and it seems we did not deliver. I hope you can accept my apology , and hopefully you can give us another try.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
MR
gravatar
Michelyn R.
Mountain Brook, AL
2012 HYUNDAI SONATA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2017
verified customerVerified Customer
Category: Service
Service
Your service department and Randall are the best part of Tameron Hyundai
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 04/10/2017 06:02 AM

Thank you for the wonderful comments. We are proud of our service team.

Employees worked with
MA
MATT AUSTIN
NH
gravatar
Neal H.
Birmingham, AL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
fair assessment of problems and didn't try to sell me stuff I didn't really need (like other Hyundai dealership in this town)
High
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 04/06/2017 09:59 AM

Neal

Thank you for the kind words on the survey. We appreciate your business and look forward to seeing you again in the future.

Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
Verified Customer
Birmingham, AL
2011 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
routine oil change, maintenance
friendly, informative, done in a timely manner
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 04/03/2017 02:01 PM

Thank you for the wonderful comment.

Employees worked with
MA
MATT AUSTIN
AW
gravatar
Audrey W.
Birmingham, AL
2015 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Helpful and quick
Helpful!
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 03/31/2017 01:48 PM

Thank you for the 5 star survey.

Employees worked with
MA
MATT AUSTIN
BK
BRADLY KNOBLOCH
HG
gravatar
Harold G.
Montevallo, AL
2013 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer
Excellent service
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 03/31/2017 06:18 AM

Thank you Harold.

Employees worked with
MA
MATT AUSTIN
JC
gravatar
Jennifer C.
Mc Calla, AL
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Always a satisfied customer
I purchase my car from this location and service here always. Over 90% of the time I'm satisfied.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 03/30/2017 07:40 AM

Thank you for your business Jennifer.

Employees worked with
MA
MATT AUSTIN
Verified Customer
Hoover, AL
2013 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/29/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Timely service, no pressure, good results.
Not so great: being called and attemped coercion to make suggested repairs. Real turn off.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 03/30/2017 07:38 AM

Mrs. Bertella

I am sorry to hear about the phone call you received. We do not try and push a service onto a customer. I don't want you or any of my customer's feeling coerced into doing a service or whatever. I have contacted the group making the phone calls and have dropped there services. I apologize for there phone call. In the future, you will be getting a phone call after every service from one of my employees Jeni Short. She is great. She will just check in to make sure that your visit with us was good. She will not try and push you into doing anything. She just wants to make sure you were happy with us. I appreciate your feedback because it helps us better serve our customers.

Sincerely

Joe Bajalia
Tameron Hyundai
Service Manager

Employees worked with
MA
MATT AUSTIN
Verified Customer
Hoover, AL
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good Service
15000 mile service all is well.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 03/29/2017 06:10 AM

Thank  you.

Employees worked with
MA
MATT AUSTIN
BK
BRADLY KNOBLOCH
Verified Customer
Birmingham, AL
2015 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/27/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
On time friendly service.
On time, friendly service.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 03/27/2017 07:10 AM

Thank you for the survey.

Employees worked with
MA
MATT AUSTIN
BW
gravatar
Brenda W.
Bessemer, AL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Never had a problem.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 03/24/2017 05:05 AM

Brenda

We just wanted to say Thank you for your business. If you have any questions about your vehicle , dont hesitate to call us.

Employees worked with
MA
MATT AUSTIN
BK
BRADLY KNOBLOCH
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.