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SureCritic / Hyundai Dealer / Hyundai of St. Augustine / ROGER YOUNG
RY

ROGER YOUNG

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1198 reviews)
85

Reviews of ROGER YOUNG

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Caroline C.
St. Augustine, FL
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great people.
It’s a pleasure to do business with Hyundai of St Augustine.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/22/2018 06:22 AM


 Thank you for sharing your service experience with us and the 5 star rating.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
MB
MARK BOSWELL
WM
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Wilbert M.
Palatka, FL
2017 Hyundai Santa Fe
ReScore Review™
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/24/2018
verified customerVerified Customer
Category: Service
The Gentleman that sold us the automobile the service manager
The Salesman and Service Manager were friendly
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/19/2018
Service Type: Repair
Category: Service
Professional Technician Needed
After our last couple of visits the rating went down, If the situation isn’t acceptable I will not recommend anyone
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/22/2018 05:26 AM


 Our sincere apologies for the issues you are having with your vehicle. Roger will be reaching out to you shortly.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
DS
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David S.
Saint Augustine, FL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Au
Timely
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/19/2018 12:56 PM


 Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
SR
STEVE RISLEY
GB
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George B.
Palm Coast, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
george b
The service was professionally done and the coffee was great
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/19/2018 06:56 AM


 Thank you for sharing your service experience with us and the 5 star rating.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
Verified Customer
St. Augustine, FL
2011 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Great Service Your Service staff is excellent
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/19/2018 05:47 AM


 We appreciate your kind words and our service team enjoys seeing you and reading your surveys.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
JM
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John M.
Saint Augustine, FL
2014 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Routine service
The car wash although complimentary was not very well done.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/18/2018 01:27 PM


 Thank you for sharing your service experience with us and letting us know about your disappointment in the service wash. We will address this with our detail manager.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
SR
STEVE RISLEY
FK
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Frederic K.
Saint Augustine, FL
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Top Notch Service
Brought my vehicle in without an appointment as the parking brake alarm was sounding all the time, even though brake not engaged. They replaced a switch and I was essentially out within an hour, including a free car wash. Kudos to the Service Writer and the maintenance people.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/18/2018 01:04 PM


 We greatly appreciate you taking the time to share your kind words with us and the 5 star rating. We are committed to exceeding our guests' expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
KM
KEITH MONDELLO
JJ
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Johnny J.
St. Augustine, FL
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
ROGER
Roger is such an amazing service rep. He kept me informed daily. His professionalism is above and beyond.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/18/2018 10:08 AM


 Thank you for taking the time to share your service experience with us. Roger is an asset to our service team. Way to go Roger!



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
KM
KEITH MONDELLO
SM
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Sally M.
St. Augustine, FL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Superior service
Superior service in a timely manner. Nice waiting area and friendly, informational associates.
Very comfortable atmosphere. Thorough check of car and car wash....whooo-hooo!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/18/2018 05:42 AM


 Thank you for taking the time to share your kind words describing your service experience with us. We are committed to exceeding your experience.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
Verified Customer
Palm Coast, FL
2013 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Department
Service, efficiency and respect for customer’s time.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/17/2018 11:37 AM


 Thank you for sharing your kind words with us and your continued loyalty to Hyundai of St. Augustine.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
MB
MARK BOSWELL
JB
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James B.
Hastings, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/17/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great
Great service and great car wash!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/17/2018 06:22 AM


 Thank you for taking the time to share your service experience with us and the 5 star rating.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
JU
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Joseph U.
Palm Coast, FL
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/15/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Good experience
Compass was to be fixed. It wasn't. Every visit I have the same issue and it is never fixed.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/15/2018 12:19 PM


Thank you for sharing your service experience with us. Our apologies as we did recalibrate your compass for you and it was working correctly. Is there something you are placing on the windshield that could be causing interference? If not, it would be our pleasure to inspect it for you again.




Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
JC
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John C.
Saint Augustine, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
oil change
Courtesy and friendliness of customer rep is outstanding. Issues with car are also explained fully.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/15/2018 12:16 PM


 We thank you for taking the time to share your kind words with us and the 5 star rating.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
PB
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Patricia B.
St. Augustine, FL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Professional and courteous
In and out fast
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/12/2018 11:52 AM

 Thank you for taking the time to share your service experience with us and the 5 star rating.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
WH
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Wilbur H.
Palm Coast, FL
2010 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Timely service
Everything done on time as promised.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/12/2018 05:34 AM


 Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine. We are blessed to have such wonderful guests.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
TS
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Troy S.
St. Augustine, FL
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast and super nice service pros
We purchased our car from you and my first experience with the service dept was not good. So the service manager added another free oil change to encourage me to come back, which I really appreciate. This time I arrived and was greeted with a professional, smiling face!!! The service was completed quickly and my car was returned nicely cleaned andand ready to go.
Thank you very much, I will be back!!!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/12/2018 05:39 AM


 We greatly appreciate you taking the time to share your service experience with us and allowing us the opportunity to regain your confidence in us.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
CR
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Cecele R.
Palm Coast, FL
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
R
Service is good
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/08/2018 12:40 PM


 Thank you for the 5 star rating and your continued loyalty to Hyundai of St. Augustine.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
JC
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John C.
Brunswick, GA
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
2016 Genesis
The service is excellent, timely, professional and caring!! My repair was not due to any type of defect and the care I received from every person I encountered made me feel like they were sorry for my inconvenience. I doubt I’ll have the need to go back but if I do I will trust them to do another excellent job !!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/08/2018 06:58 AM


 We appreciate you taking the time to share your Genesis service experience with us and the 5 star rating.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
Verified Customer
Palm Coast, FL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer care
Professional, friendly, and knowledgeable staff!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/08/2018 05:57 AM


 Thank you for sharing your service experience with us and the 5 star rating.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
CW
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Carol W.
Saint Augustine, FL
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/06/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very satisfied!
Everyone has always been extremely efficient, courteous, and determined to make my visit there a great experience! I highly recommend Hyundai of St Augustine for sales AND service.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/08/2018 05:56 AM


 We greatly appreciate you taking the time to share your kind words with us and your continued loyalty to Hyundai of St Augustine.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
SR
STEVE RISLEY
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