Business Solutions
English Español
SureCritic / Hyundai Dealer / Hyundai of St. Augustine / ROGER YOUNG
RY

ROGER YOUNG

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1198 reviews)
85

Reviews of ROGER YOUNG

RA
gravatar
Rodger A.
Saint Augustine, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome Trustworthy Service
Never steered wrong with the service department regarding repairs and recommendations for my vehicle.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/17/2018 05:39 AM


 Thank you for taking the time to share your service experiences with us and the 5 star rating.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
JF
gravatar
John F.
Palm Coast, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service review
Always on time, great service, great people! Will always go back to this dealership! The best around by far!!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/17/2018 05:30 AM


 We greatly appreciate you taking the time to share your service experiences with us and the 5 star rating.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
PK
gravatar
Penni K.
Palm Coast, FL
2016 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always great service
We have been going to Hyundai of St. Augustine for all of our service for the past 9 years and always get great service.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/17/2018 05:29 AM


 We thank you for sharing your service experiences with us and your continued loyalty to Hyundai of St Augustine.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
SR
STEVE RISLEY
RP
gravatar
Richard P.
Palm Coast, FL
2017 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2018
verified customerVerified Customer
Category: Service
Quick response
I appreciate the phone call in response to my original review. Knowing the management is concerned about what customers think about the service being provided is important. I don’t expect any special consideration but I would hope something is done to improve the time it takes to get all vehicles serviced. Thank you. Richard Porter
Recommended
Employees worked with
RY
ROGER YOUNG
RP
gravatar
Richard P.
Palm Coast, FL
2017 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2018
verified customerVerified Customer
Category: Service
Quick response
I appreciate the phone call in response to my original review. Knowing the management is concerned about what customers think about the service being provided is important. I don’t expect any special consideration but I would hope something is done to improve the time it takes to get all vehicles serviced. Thank you. Richard Porter
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/14/2018
Service Type: Maintenance
Category: Service
Slow service
Will not lease another Hyundai. Routine service takes too long.
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/14/2018 12:21 PM


 Thank you for taking the time to share your service experience with us. Our sincere apologies for the amount of time it took to service your vehicle. We will be following up with you shortly and we appreciate you bringing this to our attention.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/14/2018 01:11 PM


 Thank you for speaking with Roger today and we are appreciate the feedback. We are always looking to improve and have added additional express technicians.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
KW
gravatar
Kimberly W.
St. Augustine, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The people
Roger in service takes care of his clients ! He makes you feel like Family .
Detail and service guys did a great job .
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/14/2018 05:33 AM


 We appreciate you taking the time to share your service experience with us and Roger always has a smile on his face.




Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
AE
gravatar
Anne E.
Saint Augustine, FL
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast, friendly service while you wait
First oil change for my new Tucson. First service appointment at this dealership. There is a Hyundai dealer down the street from where I work in Jacksonville but I chose the Saint Augustine dealer instead and am super pleased. I was greeted by name. I wasn't processed like a number. I was told approximately how long my wait would be, and my actual wait time was less than expected. The service manager reviewed the inspection with me, made one recommended additional service that I agreed to, and I was done. Looking forward to continuing our love of Hyundai and having a strong relationship with the service dept. They are the reason we keep coming back.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/12/2018 03:07 PM

 Thank you for sharing your service experience with us and congratulations on your new Tucson.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
RB
gravatar
Robert B.
Palm Coast, FL
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Easy peasy
Getting my first service was a breeze. I was there about an hour and they were done. The free car wash and vac was nice to have. The personnel was very friendly and accommodating. The waiting area is small and not particularly comfortable but it was adequate for the length of time I was there.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/11/2018 05:36 AM


 Thank you for taking the time to share your service experience with us and the 5 star rating.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
TR
gravatar
Tiffany R.
Saint Augustine, FL
2018 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Job not complete
Everyone was really nice but I was supposed to receive a complimentary wash and vacuum and they only vacuumed my front seats.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/10/2018 01:55 PM


 Thank you for sharing your service experience with us. Our apologies for not informing you that the complimentary service wash only includes front seating area vacuum only. Roger, your service consultant will be following up with you shortly.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
SR
STEVE RISLEY
PW
gravatar
Phyllis W.
Palm Coast, FL
2010 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
PAW
Already explained about my disappointment.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/04/2018 05:35 AM


 Thank you for sharing your service experience with us.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
KM
KEITH MONDELLO
Verified Customer
St. Augustine, FL
2017 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Positive response
I have had the same person check me in both times. He is very nice and I like the continuity. Everyone has been professional. Waiting area is inviting and provides drinks etc. I am in andy out in a timely manner.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/04/2018 05:41 AM


 We thank  you for sharing your kind words with us and the 5 star rating.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
LV
gravatar
Linda V.
St. Augustine, FL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
TIRE REPAIR
SLOW LEAK IN RIGHT REAR TIRE ON SONATA. SERVICE GOT ME IN REPAIRED TIRE WASHED CAR AND OUT IN EXPEDITED FASHION.. GREAT SERVICE!!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/04/2018 05:40 AM


 Thank you for sharing your service experience with us and continued loyalty to Hyundai of St. Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
RG
gravatar
Russell G.
Jacksonville, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
As expected
Live in the Avenues Mall area. Hyundai dealership withing 5 miles. I drive to St. Augustine because I like the service folks and they do a great job.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/30/2018 12:52 PM


 Thank you for taking the time to share your kind words with us and we greatly appreciate and value your loyalty to Hyundai of St. Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
Verified Customer
Jacksonville, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service
Excellent customer service.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/29/2018 05:32 AM


 We appreciate you taking the time to share your service experience with us and the 5 star rating.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
Verified Customer
Interlachen, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
great service
great service
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/27/2018 02:34 PM


 Thank you for sharing your service experience with us and the 5 star rating.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
SR
STEVE RISLEY
PS
gravatar
Patricia S.
St. Augustine, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
Good service
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/27/2018 05:32 AM


 Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St. Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
HR
gravatar
Hector R.
St. Augustine, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Exceptional Service
As a three time Hyundai owner, there has never been a time I have not been completely satisfied with the service. From the time I meet with the service representative at drop off and when my vehicle is ready, every aspect of of the maintenance plan is explain to me and the work completed. The service representative are always friendly, and caring as if this were their vehicle.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/24/2018 11:56 AM


 Thank you for sharing your service experience with us and the 5 star rating.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
FM
gravatar
Frank M.
Hastings, FL
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai of St Augustine listens and responds with explanitions and education I can understand!
As usual I was treated as family!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/23/2018 12:46 PM


 Thank you for taking the time to share your kind words with us and the 5 star rating.


It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
SO
gravatar
Serge O.
Ponte Vedra Beach, FL
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai of St. Augustine 45.000 mile service
Excellent and timely service!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/23/2018 12:48 PM


 Thank you for sharing your service visit with us and your continued loyalty to Hyundai of St. Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
Verified Customer
Jacksonville, FL
2017 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/22/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service and employee
car wash area needs to check cars prior to exit...poor outside wash...dash board instrument buttons tampered with....example...I always set car temp at 72 deg...62 deg showed when i noticed temp change....auto headlight knob change from auto to manual....not the first time that this has happened.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 08/23/2018 05:57 AM


 Thank you for sharing your service experience with us. Our apologies for the complimentary service wash and it would be our pleasure to have them rewash it for you. We will let our detail manager know and make sure it gets addressed.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.