SR

STEVE RISLEY

Hyundai of St. Augustine

Overall Rating

4.8

(603 reviews)

88

Reviews of STEVE RISLEY

GW

Gary W.

Roscoe, IL

2008 Hyundai Santa Fe

01/18/2018

Service Type: Maintenance

Verified Customer

Category: Service

Thanks for taking good care of car.

We come to St. Augustine each winter and have our car serviced before we head home. You have always been accommodating and efficient in servicing our car. We are very satisfied with the service dept.

Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/19/2018 06:01 AM

Thank you for sharing your service experiences with us. Our service team enjoys reading your kind words. Have a safe trip back home and we shall see you next year.

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with

CB

Carla B.

Jacksonville, FL

2018 Hyundai Sonata

01/16/2018

Service Type: Maintenance

Verified Customer

Category: Service

Fast and easy service!

I was given a courtesy first maintenance after purchasing my new car. I drove from Jacksonville to St. Augustine on a rainy day and it was worth it. They even washed my car and vacuumed!

Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/17/2018 06:05 AM

Thank you for taking the time to share your kind words with us and congratulations on your new Sonata.

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with

HR

Hawley R.

Palm Coast, FL

2017 Hyundai Sonata

01/15/2018

Service Type: Repair

Verified Customer

Category: Service

Service call

This was for a tire repair and recall. The service was outstanding. I loved the fact that the car was washed and vacuumed when I got it back.

Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/16/2018 05:39 AM

Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with

DANNY PEREZ TORRES

JL

Jimmie L.

St. Augustine, FL

2014 Hyundai Santa Fe S

01/10/2018

Service Type: Maintenance

Verified Customer

Category: Service

Jim L

Prompt, professional and courteous

Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/10/2018 06:13 AM

Thank you for sharing your kind words and continued loyalty to Hyundai of St Augustine.

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with

DANNY PEREZ TORRES

JR

James R.

2015 Hyundai Genesis

12/02/2017

Service Type: Repair

Verified Customer

Category: Service

Great Service and the people

The people treat you like a person. Things done on time and right the first time.

Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/04/2017 06:48 AM

Thank you for sharing your kind words with us and your continued loyalty to Genesis of St. Augustine.

Happy Holidays!

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with

Verified Customer

Saint Augustine, FL

2017 Hyundai Sonata

12/01/2017

Service Type: Repair

Verified Customer

Category: Service

Great!

Thank you!!!

Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/01/2017 06:00 PM

Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.

Happy Holidays from all of us!!

It's official Now 6 Quarters in a row!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with

MS

Michael S.

2015 Hyundai Genesis

11/30/2017

Service Type: Repair

Verified Customer

Category: Service

Excellent service

Courteous staff and services in all departments. Great amenities in waiting are. Best dealer service department I’ve ever used.

Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/01/2017 06:03 AM

We greatly appreciate you taking the time to share your kind words with us and your continued loyalty to Genesis of St. Augustine.

It's official! 6 times in a row!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with

TB

TERRY B.

2013 Hyundai Genesis

11/28/2017

Service Type: Maintenance

Verified Customer

Category: Service

Takes to long for service

Takes to long for service

Not Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/01/2017 05:58 PM

Thank you for sharing your service experience with us. Our sincere apologies for the delays, we were in the process of changing over our computer systems and ran into some unforeseen issues. Cheryl will be following up with you.

It's official! 6 Quarters in a row.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with

SB

Steve B.

Green Cove Springs, FL

2017 Hyundai Tucson

11/25/2017

Service Type: Repair

Verified Customer

Category: Service

Timely, professional, pleasant experience

Great customer service. Great job from all aspects

Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/26/2017 09:10 AM

Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Happy Holidays from all of us!

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with

RD

Rob D.

Ponte Vedra Beach, FL

2012 Hyundai Genesis

11/24/2017

Service Type: Maintenance

Verified Customer

Category: Service

N/A

N/A

Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/24/2017 03:21 PM

Thank you for the 5 star rating and your continued loyalty to Hyundai of St Augustine.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with

KS

Karen S.

Green Cove Springs, FL

2016 Hyundai Tucson

11/19/2017

Service Type: Repair

Verified Customer

Category: Service

Best Customer Service Ever

Excellent customer service and quick service time - wouldn’t go anywhere else to have maintenance done on my vehicle!

Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/20/2017 06:16 AM

We greatly appreciate you sharing your service experiences with us and your continued loyalty to Hyundai of St. Augustine.

Happy Thanksgiving from all of us in Service and Parts!

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with

Verified Customer

Saint Augustine, FL

2018 Hyundai Santa Fe S

11/14/2017

Service Type: Maintenance

Verified Customer

Category: Service

Service revue

communications

Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/15/2017 07:50 AM

We thank you for the 5 star rating and your continued loyalty to Hyundai of St. Augustine.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with

KP

Karin P.

Green Cove Springs, FL

2013 Hyundai Santa Fe S

11/14/2017

Service Type: Repair

Verified Customer

Category: Service

Great People

Everyone at Hyundai St.Augustine is very friendly and helpful! The best!

Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/14/2017 12:54 PM

Thank you for sharing your kind words with us and the 5 star rating.

Happy Thanksgiving to you from all of us at Hyundai of St. Augustine.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with

LB

Lisa B.

Saint Augustine, FL

2017 Hyundai Elantra

11/09/2017

Service Type: Repair

Verified Customer

Category: Service

Lisa

Great service

Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/10/2017 06:12 AM

Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with

CM

Constance M.

Jacksonville, FL

2017 Hyundai Santa Fe S

11/09/2017

Service Type: Repair

Verified Customer

Category: Service

Excellent customer service!

I arrived for a scheduled oil change, and the advisor that greeted me informed me that due to Hurricane Irma my vehicle was approved for the oil change to be paid for by the dealership. I think it was excellent customer service that I was informed by Hyundai staff of this. In addition, I was able to add a secondary service to my visit (last minute) and utilize the 10-percent discount I had originally applied through my online scheduling towards that secondary service. Thank you to the men and women advisors, customer service staff, mechanics, and car care washers who help make each visit a pleasant one.

Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/09/2017 02:03 PM

We greatly appreciate you taking the time to share your kind words describing your last service visit with us. Our service team enjoys reading how well they are doing.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with

BT

BEVERLY T.

2016 Hyundai Tucson

11/07/2017

Service Type: Repair

Verified Customer

Category: Service

Friendly staff

Everyone is friendly and nice, very helpful.

Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/07/2017 12:25 PM

Thank you for taking the time to share your service experience with us and for your continued loyalty to Hyundai of St. Augustine.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with

Verified Customer

St. Augustine, FL

2017 Hyundai Santa Fe

11/06/2017

Service Type: Repair

Verified Customer

Category: Service

Service

See my comments

Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/07/2017 07:38 AM

Thank you for speaking with Cheryl today and bringing this to our attention. Our parts manager will be updating his processes to inspect for recall parts versus appointments. Again, our apologies for any inconvenience this may have caused.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/08/2017 07:06 AM

Thank you again, if Cheryl's follow up was to your satisfaction, a re-score to the original survey would be greatly appreciated.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with

FF

Frank F.

Palatka, FL

2012 Hyundai Veloster

11/06/2017

Service Type: Maintenance

Verified Customer

Category: Service

Excellent service

Miss the channel surfing

Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/07/2017 06:35 AM

We appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine. We are truly blessed to have such wonderful guests.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with

Verified Customer

Saint Augustine, FL

2015 Hyundai Santa Fe S

11/04/2017

Service Type: Repair

Verified Customer

Category: Service

The waiting area could be larger .

I give them a B+

Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/06/2017 06:35 AM

Thank you for sharing your service experience with us.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with

TR

Terry R.

Saint Augustine, FL

2013 Hyundai Sonata

11/04/2017

Service Type: Repair

Verified Customer

Category: Service

routine service

I did have an issue with the most recent service, but my service advisor, Roger Young, resolved the issue. I enjoy talking and taking my car to Roger and St Augustine Hyundai. I encourage everyone to visit Roger and Hyundai of St Augustine

Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/06/2017 06:34 AM

We greatly appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine. Please let us know how we can earn that 5th star.

It's official!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 5th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with

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