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Auto Service Plus

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(38 Reviews)
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average

Business Details

Contact
(616) 723-2991

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
8:00 AM - 2:00 PM
Sun
closed
* No Time Zone Provided
2518 Alpine Ave NW Walker, MI 49544
Auto Service Plus' Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(38 Reviews)

CE
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Carlos E.
Rockford, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2020
verified customerVerified Customer
Good service at a great price
Had a new set of tires installed at a great price. They also did an alignment. My car was ready quickly. Thanks!
Recommended

SM
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Sara M.
Bailey, MI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/16/2020
verified customerVerified Customer
Annoyed
Absolutely run ridiculously I get where have hard times right now but you let me sit and wait thinking my car is being worked on (new tires) only to see the Mackinac show up 45 mins later. No one came over to tell me anything or give me updates my appointment as at 8:30 am I arrived at 8:15 ( 15 min after they were already open. ) left at 10:50 pm to simply have 4 tires that were already picked out and shipped to the store a week prior! The fact that no one came over to me and me know was really ridiculous.
Not Recommended

RG
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Ryan G.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2020
verified customerVerified Customer
Wonderful service
I was greeting walking in by one of the techs, they were polite, punctual, and fairly priced. Will definitely return.
Recommended

AG
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Alec G.
Grandville, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2020
verified customerVerified Customer
Friendly, quick service!
Thank you for going the extra mile to get my tires mounted even though they were slightly problematic! Will be returning to you for my service needs
Recommended

MF
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Marcos F.
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/19/2020
verified customerVerified Customer
It was great
The workers was great
Recommended

US
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URSTON S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2020
verified customerVerified Customer
Customer service
Wendy was awesome. Anytime I called with questions or updates she knew exactly what was going on.
Recommended

MK
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Michael K.
Middleville, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2020
verified customerVerified Customer
Great customer service
The customer service and quality of work was top notch
The pricing was extremely fair
Even though they are not the closest to my location I will be driving back with any automotive issues I have
Thanks again
Recommended

JC
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jane c.
Kent City, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2020
verified customerVerified Customer
Fantastic service
Great service, replaced 2 tires and had me out of there in 45 minutes. Knowledgeable lady at service desk even helped me locate bumper for car.
Recommended

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2020
verified customerVerified Customer
Good service
There good at what they do
Recommended

ST
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SHAWN T.
Grand Rapids, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2020
verified customerVerified Customer
customer service
Wendy is the best! Very professional and super helpful!
Recommended

CA
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CHRISTINE A.
Comstock Park, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2020
verified customerVerified Customer
Great place to go
Wendy, is awesome! They do a great job and I don’t take my car anywhere else for oil changes.
Recommended

Verified Customer
Grand Rapids, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2020
verified customerVerified Customer
Friendly, clean
Great customer service
Recommended

DF
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Dan F.
Grand Rapids, MI
Ram Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2020
verified customerVerified Customer
Small wait time
12345....combination to the luggage.
Recommended

Verified Customer
Grand Rapids, MI
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/20/2020
verified customerVerified Customer
Not what I was told
I was actually quite disappointed today when I picked up my car.
I have gotten my most recent oil changes here and really loved the place! They always worked efficiently and had great customers service.
I dropped my car off to get looked at, and it was still under warranty, so I was told my deductable would be $100. Which is perfectly acceptable, in my opinion. The lady at the front, Wendy, said they would have to run a diagnosis test on it, and I assured her I was in no hurry, because I'm laid off right now due to covid19.
My car was in the shop about a week I would say. On Thursday I received a voicemail from her saying my car would be ready later in the afternoon the next day. She also mentioned that besides the $100 deductable, there were a couple parts my car needed that won't be covered by the warranty. "Probably around $70-75 additional."
When I picked up my car today, the total came out to $304 and some change. I was shocked. That's not what she said in the message, and I never received a call that there were going to be parts that won't be covered. Spark plugs and some valve cover or something. I literally could have done the spark plugs myself, and I would have opted out had I been given the choice.
I figured this would be a good time to get my car worked on since I don't need it to drive to work. But what wasn't good timing was a surprise bill almost double what I was told.
This is bad for business and just not nice to do to people during a global pandemic.
Not Recommended

WK
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Wade K.
Highland Park, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2020
verified customerVerified Customer
Special Tire
Wendy, was very personable and a pleasure to work with. She was trying to be safe with everyone.
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