Business Solutions
English Español
SureCritic / Cutshaw Automotive
business image

Cutshaw Automotive

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,662 Reviews)
79
Write a Review
SureCritic can help with retention for your business
Learn More

Score Details

5 stars
86%
4 stars
9%
3 stars
1%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
2
Total ReScores™
4.5
ReScore™ Average
79
Net Promoter Score ®

Business Details

Categories
Contact
(804) 355-6666
Closed
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
8:00 AM - 1:00 PM
Sun
closed
* Eastern Time (Us & Canada)
3101 W. Broad Street Richmond, VA 23230
Get Directions
Cutshaw Automotive's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1,662 Reviews)
Write a Review
Recent Reviews
SY
gravatar
Screw Y.
Richmond, VA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/28/2025
0
SCAM
They “fixed” (NOT) the same issue twice. Both times they admitted they messed up but that didn’t stop them from giving me half assed work. I’ve been stranded on the side of the highway twice in two months due to their carelessness. At this point I don’t think I ever needed the initial “repair” because my car was running perfectly before they touched it. Do not give this business your money, they will let you get stranded and charge you for it.
MG
Matt G.
Richmond, VA
Honda Accord Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2024
verified customerVerified Customer
Category: Service
Matt said they were fast, they had good communication, and they sent him a text when his vehicle was ready. They were polite, he didn't have to wait, they were efficient and it was well done.
Recommended
DR
gravatar
David R.
Richmond, VA
Honda Odyssey
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/21/2024
verified customerVerified Customer
10
Oil Change/Inspection
Good service, as usual
Verified Customer
Richmond, VA
Tesla Model 3
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2024
verified customerVerified Customer
10
State inspection and tire rotation
Done early and ready by noon.
That’s excellent service.
LC
Lynell C.
Virginia
Honda Civic Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2024
verified customerVerified Customer
Category: Service
Lynell said it was an inspection, it was very smooth and no issues.
Recommended
CC
Carol C.
Virginia
Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/05/2024
verified customerVerified Customer
Category: Service
Carol said they are great and the vehicle is running great. She said appreciate the reminder about the inspection was due.
Recommended
GL
gravatar
Gary L.
Richmond, VA
Jeep Cherokee
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/22/2024
verified customerVerified Customer
10
Expert Service at a Great Price
I have been a customer for five years, and every time, my experience has been 100% satisfaction. Excellent service, reasonable price, and friendly staff earn my loyalty. Cannot say enough good things about this business.
JA
gravatar
JOHN A.
Richmond, VA
Subaru Forester
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2024
verified customerVerified Customer
10
Prompt, Gracious Service
I have been a Cutshaw customer for more than 25 years because they are consistently prompt, gracious and reliable. I have used them for regular maintenance, emergency repairs, and annual inspections. If you live in the Museum District, Scott’s Addition or the Fan, Cutshaw is super convenient. They are located immediately adjacent to a Pulse stop, so if you need to go Downtown after dropping off your vehicle, it’s very easy. But with all that said they are good enough to be a destination auto service shop no matter where you live.
JR
gravatar
JACK R.
BMW 540i xDrive
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2024
verified customerVerified Customer
9
Good quick and easy
I needed an oil change for a 2019 BMW 540. I dropped the car off about 9:15 and it was ready to pick up at about 1:00pm.
MM
Mark M.
Virginia
Chrysler 300
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2024
verified customerVerified Customer
Category: Service
Mark said they gave him a good inspection.
Recommended
JC
gravatar
Joseph C.
Richmond, VA
Ford Fiesta
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/06/2024
verified customerVerified Customer
10
Easy Drop Off and Helpful Staff
I've been going to Cutshaw for most of my automotive needs for years now. They have a convenient key drop off and are pretty quick to get you your vehicle back. I had an inspection and oil change needed, so I dropped off my car Sunday and was able to pick it up on Monday. If I could ask to change anything it would be to send a text or email stating that they have your car and it's estimated to be ready whenever. I called to confirm which works, but a little heads up would be nice. Other than that when I called to see when it would be done the person on the phone was very helpful and polite.
LD
gravatar
Leah D.
Richmond, VA
Acura RDX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2024
verified customerVerified Customer
10
Tesla tire rotation/inspection
I called with a fast turnaround request and they were happy to help! The service was great and fast.
RW
Robert W.
Richmond, VA
Lincoln Navigator
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2024
verified customerVerified Customer
Category: Service
Robert said they're friendly and the mechanics do a good job. They're quick and thorough, and they tell him exactly what needs to be done and what it's going to cost him.
Recommended
Verified Customer
Volkswagen Jetta Sedan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2024
verified customerVerified Customer
10
Attentive Car Service
They have provided a price quote to have my vehicle fixed in order to pass state inspection, everything was in writing which is always helpful. They were very open about the status of my vehicle and provided options on how further service my vehicle. Cynthia was very attentive with me and the line of communication was constantly open, which was great because I was highly concerned about my car. I really appreciate her patience with the thousands of questions I had and even went inside the shop (while my car was in service) to retrieve my smart tag that I have left behind.

Yes! I will highly recommend Cutshaw Auto to my circle of friends and coworkers.

Thanks a million!

FD
MB
Matthew B.
Virginia
Ford Focus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2024
verified customerVerified Customer
Category: Service
Matthew said they were to do his inspection quickly.
Recommended
Businesses Near You
Turner's Auto Service
91
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(606 Reviews)
Fritz's Car Care Inc
96
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(469 Reviews)
Quality Auto Service
96
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(623 Reviews)
Richmond Auto Repair & Towing
92
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(184 Reviews)
CRASH CHAMPIONS #0808 RICHMOND BROAD ST
100
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(7 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.