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Genesis Of Dublin

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(25 Reviews)
88
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
2
Total ReScores
5.0
ReScore Average
88
Net Promoter Score ®

Business Details

Contact
(614) 889-2441
No Business Hours Provided

Business Hours

* No Time Zone Provided
2441 Billingsley Road Columbus, OH 43235
Sales Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(25 Reviews)

RP
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Rachel P.
Columbus, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2022
verified customerVerified Customer
10
Category: Sales
Seamless process
I cannot thank Asad enough for helping me get my Genesis GV70. He made the whole purchase process seamless. Once the car arrived, he spent time showing me the new features on my car, which was extremely helpful.

JR
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Jarrar R.
Galena, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2021
verified customerVerified Customer
10
Category: Sales
Great experience
The entire experience from beginning to end was enjoyable and stress free. Cooper did a great job finding the car we wanted. He was friendly and really made the buying experience enjoyable. Will definitely buy from him again.

RP
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R Richard P.
Hilliard, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2021
verified customerVerified Customer
10
Category: Sales
Brittany and Genesis of Dublin are the best.
Went to Genesis of Dublin to test drive the G70. Brittany assisted me and gave me information on both engine types then got me set up with a test drive in each. When it came time to put some numbers together Brittany was very quick and thorough. After making my decision she went to work getting my information together and getting the vehicle ready for delivery. She was very pleasant to work with as was the Finance person. I am very happy with my purchase and Genesis of Dublin. Would recommend them to anyone looking into a Genesis.

DC
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Daniel C.
Grand Rapids, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2021
verified customerVerified Customer
10
Category: Sales
Genesis of Dublin was terrific
Professional, timely, courteous, and honest. Would highly recommend Genesis of Dublin.

DN
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David N.
Columbus, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2021
verified customerVerified Customer
10
Category: Sales
Pleasant and very knowledgeable of the vehicle that we were purchasing .
Cooper did do all the items we talked about in a very nice manner .

LS
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Lisle S.
Powell, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2021
verified customerVerified Customer
10
Category: Sales
Easy no hassle process. Friendly associates
Reserved the vehicle with phone call. Delivered on time. Brittany was great - kept everything moving and simple.

RK
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Robert K.
Columbus, OH
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2021
verified customerVerified Customer
10
Category: Sales
Issue was resolved quickly and in a professional manner
The dealership got back quickly and scheduled a time for me to come up and go over the features of the GV70

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/01/2021
10
Category: Sales
Not yet received
A Saturday morning class on The features of the car would be good. Overall very impressed by the car and the way it looks
JAMES L. from Genesis Of Dublin responded on 09/03/2021 06:01 AM

Robert,  thank you for your feedback on the survey.  The overall score of 4 out of 5 is going to hurt Cooper's personal rating with Genesis.  I am not sure you intended this outcome.  In some siturations, we can allow the customer to re-score their surveys.    We are hopeful you would be willing to help Cooper.

Jim Linsey - Genesis of Dublin - 614-471-3000 x 1


MG
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Matthew G.
Dayton, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2021
verified customerVerified Customer
Category: Sales
Fair price
Fair price during pandemic
Recommended

AV
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Angela V.
Lima, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2021
verified customerVerified Customer
Category: Sales
Friendly and Honest
My sales Lady Brittany was so helpful and it was like I was talking to one of my close friends and it was so exciting to work with her. I plan on working with her again in the future! I left the car I wanted and she made sure of it!! So thank u so much for the experience Brittany Mitchell
Recommended

GH
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Gary H.
Blacklick, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2021
verified customerVerified Customer
Category: Sales
All was simple no presser
All was easy
Recommended
JAMES L. from Genesis Of Dublin responded on 06/19/2021 08:05 AM

Gary,  thank you so much for the great survey you recently did for Genesis and us.  Brittany and the dealership really appreciate your support!   As we move forward, please do not hesitate to call or write if you have any questions with your new Genesis.   Thank you again.

Jim Linsey
Genesis of Dublin
614-471-3000 x 1


MP
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Michael P.
Strongsville, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2021
verified customerVerified Customer
Category: Sales
Professional staff, good inventory, great price
Sales staff is knowledgeable and professional. Finance department is not pushy. Got a great deal. Drove from Cleveland to get the car.
Recommended

EB
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Edward B.
Grove City, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2021
verified customerVerified Customer
Category: Sales
The folks that sale us the cars!
The sales staff there is simply awesome and amazing. Very polite and well versed in their fields. It’s always a pleasure visiting there Locations... I’m looking forward to my next purchase of a Genesis EV...
Recommended

RM
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Raysa M.
Gahanna, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2021
verified customerVerified Customer
Category: Sales
excellent service and accomodating
Welcoming, good explanation of car, great follow through
Recommended
JAMES L. from Genesis Of Dublin responded on 05/15/2021 06:27 AM

Thank you so much for the Great Survey - it really helps the dealership and myself.

Looking forward to showing your how  your GV80 will self park!

Jim Linsey


JF
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Jay F.
Painesville, OH
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/26/2021
Sales
Being new to the Genesis brand exited and ready to buy a new GV 80 I called this dealership because they have the the Color and package that I was looking for but after two days of chasing them to see if I can make a purchase the manager was always busy never could talk to him just a sales person who always had to talk to the manager and get back to me once. It was a differant story every time I called. I decided not to buy from them I did not like my experience at all. They did not go out of there way at all to help bring over a new customer to the Genesis brand.
Not Recommended

MC
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Margaret C.
Marysville, OH
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/08/2021
verified customerVerified Customer
Category: Sales
Good price for my Gv80
I love my GV80 but I was not happy about a charge for paint protection that was automatically applied without telling me.
Not Recommended
JAMES L. from Genesis Of Dublin responded on 05/03/2021 08:55 AM

Thank you for your business and for taking the time to provide this valuable feedback. We will use this information to learn, grow and improve the customer experience here at Genesis of Dublin.


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