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Genesis Of Holland

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(13 Reviews)
91
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
91
Net Promoter Score ®

Business Details

Contact
(616) 392-8516
No Business Hours Provided

Business Hours

* No Time Zone Provided
800 Chicago Drive Holland, MI 49423
Sales Department's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(13 Reviews)

PW
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Peter W.
East Grand Rapids, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2022
verified customerVerified Customer
10
Category: Sales
excellent dealership
extremely good sales, service and support
Ben E. from Genesis Of Holland responded on 02/21/2022 05:19 AM

We appreciate your 5-star rating and happy you enjoyed our dealership. I will be sure to share your rating with our team. We sincerely value your business and look forward to your next visit! Best Regards, Ben Elhart, CEO of Customer Relations, ben@elhart.com


CL
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Cindy L.
South Haven, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2021
verified customerVerified Customer
10
Category: Sales
Wonderful vehicles & salesperson!
I compared the GV70 to the GV80, MB GLC, BMW X3, Audi Q5, and the Acura RDX. The GV70 definitely topped them in comfort, power, quality, style, and price/maintenance costs. Have already had a stranger walk by and stop to ask us about the vehicle. They loved the looks.
Ben E. from Genesis Of Holland responded on 11/18/2021 05:11 AM

Thank you for writing this awesome review, Cindy! Those Genesis GV70's are real eye catchers arn't they?  We are so glad that you are enjoying your new Genesis GV70 from Genesis of Holland.  We are very happy that you were treated great and had an excellent experience. We look forward to working with you again in the future. If there is anything else that you may need, please make sure that you let us know! Best Regards, Ben Elhart, CEO of Customer Relations, ben@elhart.com


PW
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Peter W.
Grand Rapids, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2021
verified customerVerified Customer
10
Category: Sales
Excellent Sales and Service Support
Excellent sales support, and very good tech support -- and the reason we're on our 6th Genesis since 2018. When we purchased a GV70 this summer and found out while waxing the vehicle a day after taking delivery that there was a serious latent mfg. paint defect, the dealership immediately took back the vehicle, and worked over the last couple of months to obtain a replacement vehicle (where it appears Genesis Corporate was of no assistance).

Also, the dealership willingly provided critical service support by phone required due to a total lack of service support from other Genesis dealers while traveling back through NY State to Michigan. We were confronted with a severe electrical issue (a large number of warnings going off every 15 seconds or so), and our dealer helped to assess the issues and risks of continuing driving, -- versus 3 other Genesis dealers along the route who were too busy to assist or schedule an emergency service (and one dealer said they couldn't schedule us for two weeks, the others were days and we had to walk in and wait to be seen??).

Again, excellent sales and service support, a real gem for Southwest Michigan.
Ben E. from Genesis Of Holland responded on 11/02/2021 09:27 AM

Thank you for visiting Elhart Automotive, we appreciate your business and the time you took to write this review! We are happy to have been able to help you with finding your new car. If there is anything else that you may need, please make sure that you let us know!  Best Regards, Ben Elhart, CEO of Customer Relations, ben@elhart.com


JT
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John T.
Grand Haven, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2021
verified customerVerified Customer
9
Category: Sales
Great experience
Fair and knowledgeable staff. I would highly recommend.
Ben E. from Genesis Of Holland responded on 11/02/2021 09:25 AM

John, we would like to extend our gratitude to you for taking the time to give us your feedback. It is wonderful to hear that we at Genesis of Holland were able to provide you with a great experience! We really appreciate this feedback and I'll be certain to share your compliments. Please keep us updated if there's anything else we can do for you! Best Regards, Ben Elhart, CEO of Customer Relations, ben@elhart.com


NB
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Nathaniel B.
Spring Lake, MI
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/16/2021
verified customerVerified Customer
7
Category: Sales
Overall a good experience
Very happy with my purchase, the dealership is very very nice, and was very happy with my salesman. Slightly disappointed in the lack of time given to explaining the features of the vehicle after my purchase (because they were too busy) and not receiving any follow up from the dealership in the weeks after.
Ben E. from Genesis Of Holland responded on 10/18/2021 05:57 AM

Nathaniel, thank you for the top marks, and for taking the time to leave this review so we can improve our process. Congrats on your brand new Genesis GV70! I’m glad we were able to take care of you, and please don’t hesitate to let us know if there is anything else you need. It would be our pleasure to be of service. Best Regards, Ben Elhart, CEO of Customer Relations, ben@elhart.com


CB
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Clement-Andre B.
Fennville, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2021
verified customerVerified Customer
Category: Sales
They really do make you feel like family.
Genesis is probably one of the best kept luxury vehicle secrets (for now). But even better is the way you are treated and respected at Genesis of Holland. I have bought dozens of new vehicles over the last 30+ years, but I can actually say without hesitation that the experience of buying at Genesis of Holland was the best of them all.
Recommended
Ben E. from Genesis Of Holland responded on 07/15/2021 05:25 AM

Thank you for taking the time to share your feedback! I am very pleased to hear that our professionalism and great customer service has earned your business with your new Genesis. We are committed to helping each customer get behind the wheel of an Elhart vehicle that accommodates their lifestyle and includes all the features that makes it their dream vehicle. We can’t wait to see you for your next visit. Best Regards, Ben Elhart, CEO of Customer Relations, ben@elhart.com


BB
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Bruce B.
Cedar, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/01/2021
verified customerVerified Customer
Category: Sales
Very pleased.
Dealership is courteous and professional. Worked with Ben to purchase a new Genesis. He was helpful in evey aspect of the purchase. I will continue to business in the future. Thank you for a very pleasant and easy purchase.
Recommended
JAN H., CEO Customer Relations from Genesis Of Holland responded on 06/02/2021 10:04 AM

Bruce, congratulations on your new purchase! I hope you are continuing to enjoy your vehicle and it’s wonderful to know that you feel confident in your decision to choose Elhart Automotive as your dealer. Ben is a valued member of our team and it’s a delight to know that he has helped to proudly represent our dealership throughout your purchase. It is imperative to us that we make the car-buying experience painless and efficient. We look forward to servicing you in the future. Best Regards, Ben Elhart, CEO of Customer Relations, ben@elhart.com


PW
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Peter W.
Grand Rapids, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2021
verified customerVerified Customer
Category: Sales
Another Excellent Genesis Product Thus Far - GV80 2.5T awd
Fifth Genesis product purchased in the last 3 plus years, have never been disappointed yet. Strong recommendation.
Recommended
JAN H., CEO Customer Relations from Genesis Of Holland responded on 03/23/2021 06:28 AM

Hi Peter, Thanks so much for the nice review! We appreciate the opportunity to earn your business. Ben is a key component of our team, who works hard to be knowledgeable, fair and professional. Thank you for recognizing him. It's also fantastic that he has earned your repeat business! If you need anything else at all, please come back to see us we're always happy to help.
Best Regards,

Jan Houting
CEO Customer Relations
616.392.8516
jan@elhart.com

EH
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Eric H.
Ada, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2021
verified customerVerified Customer
Category: Sales
GV80
Amazing positive experience!
Recommended
JAN H., CEO Customer Relations from Genesis Of Holland responded on 01/28/2021 05:06 AM

HI Eric, we are thrilled to hear that you were extremely pleased with your experience at our dealership! Thank you for the opportunity to earn your business and for recognizing Ben. He is a valuable member of our team. Enjoy your new Genesis GV80. Happy Driving. Best Regards, Jan Houting, CEO of Customer Relations, jan@elhart.com

Jan Houting
CEO Customer Relations
616.392.8516
jan@elhart.com

BB
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Barak B.
Byron Center, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2019
verified customerVerified Customer
Category: Sales
Best Deal Experience
Jeff Elhart and Ben Marietta personally made this the best experience of all in getting my new car.
Recommended
JAN H., CEO Customer Relations from Genesis Of Holland responded on 10/15/2019 11:55 AM

Hi Barak! Your kind words and fantastic star-rating are greatly appreciated! I am elated to hear that Jeff Elhart and Ben Marietta made this the best experience. Thank you for spreading the word! We look forward to working with you in the future. If you know of anyone that is looking to purchase a new or used vehicle, please feel free to send them our way! 
Best Regards,

Jan Houting
CEO Customer Relations
616.392.8516
jan@elhart.com

SG
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Suzanne G.
Grand Rapids, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2019
verified customerVerified Customer
Category: Sales
Great staff!u
Wicker by with Ben was a great experience! He answered every question and took all the time we needed to make our decision!
Recommended

JW
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Janet W.
Grand Rapids, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2019
verified customerVerified Customer
Category: Sales
Awesome
Great!!!
Recommended

GB
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Graham B.
Ada, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2019
verified customerVerified Customer
Category: Sales
Genesis G80
The dealership were helpful and offered a good leasing schemes. They had the car I wanted and we were able to negotiate price and terms quickly.
Recommended

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