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Genesis Of Virginia Beach

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(53 Reviews)
93
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
2
Total ReScores
5.0
ReScore Average
93
Net Promoter Score ®

Business Details

Contact
(757) 490-1111
No Business Hours Provided

Business Hours

* No Time Zone Provided
3700 Sentara Way Virginia Beach, VA 23452
Sales Department's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(53 Reviews)

KM
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Kimlonte M.
Suffolk, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2022
10
Category: Sales
Purchasing Experience
I recently bought a Genesis GV 80 and my experience was fantastic. Estaban, my sales person, was awesome. He took the time to explain the vehicle's features and answered all my questions to my satisfaction. When he didn't have the answers, he utilized all available resources to get them. Estaban was very friendly and engaging.

CS
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Collin S.
Virginia Beach, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2022
verified customerVerified Customer
10
Category: Sales
Good stuff
The car is great. And the dealership was better. Good stuff all around

WB
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William B.
Smithfield, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2022
verified customerVerified Customer
10
Category: Sales
Nquire
Overall the purchasing experience was highly satisfactory.

Their were two other dealerships much closer but their attitudes turned me off. I’ve since learned they no longer exist.

When I first met my salesperson, Martene, I knew I was in caring hands. She answered our questions and when she doubted her ability to answer, she wrote it down, researched the issue or discussed it with another associate. Then she confidently provided an answer.

SM
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Steven M.
Oak Ridge, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2022
verified customerVerified Customer
10
Category: Sales
Excellent Experience
I contacted Genesis of Virginia Beach over the phone while driving back from Genesis of Gwinnett. I drove 4.5 hours to Gwinnett only to be lied to and for the sales staff to pull a bait and switch. Brandon with Genesis of Virginia Beach took my call right away, verified that the GV80 I wanted was at the dealership, processed my application and took my deposit all in the matter of 30 minutes. He even held the vehicle 4 days till I could make the 4 hour ride to the dealership. Upon arrival, I was greeted at door and the GV80 they were holding was in the middle of the showroom floor. After a quick once over and test drive, Brandon completed all the paperwork, had the vehicle detailed and had me on my way. Very positive purchase process and highly recommend Genesis of Virginia Beach to anyone looking for a vehicle.

JJ
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John J.
Sarasota, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2021
verified customerVerified Customer
10
Category: Sales
Genesis GV70 Purchase
Bought our first Genesis product at Genesis Virginia Beach a checkered flag dealership. Great folks to deal with. Courteous and professional sales staff made the purchase process quick and easy.
Love our GV70 so far; quiet, comfortable, plenty of power. Has beautiful styling both exterior and interior. Very happy with the purchase!

SS
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Sabio S.
Virginia Beach, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2021
verified customerVerified Customer
10
Category: Sales
Amazing Experience
Staff was professional and customer oriented person. Love the ringing of the bell upon completion of the deal. Genesis of Virginia is second to none as far as providing service to their customers.

MD
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Michael D.
Chesapeake, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2021
verified customerVerified Customer
10
Category: Sales
Awesome customer service
I went in just to look at the G80 and left owning it. Great vehicle

SD
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Sherry D.
Virginia Beach, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2021
verified customerVerified Customer
10
Category: Sales
Great experience
This was a great experience! Took one day and I drive home with my new GV80!

WW
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William W.
Virginia Beach, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2021
verified customerVerified Customer
10
Category: Sales
Great Cars and Solid Staff
Genesis of Virginia Beach provided the best experience they could despite the shortage of new cars. Joey Swearingen was available by text and phone to provide updates and propose alternative solutions to get a car in time to be a Christmas gift for my wife. It was close, but he pulled it off.

JA
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Juan A.
Miami, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2021
verified customerVerified Customer
10
Category: Sales
2022 MOTORTREND SUV OF THE YEAR
The driving and luxury experience is extraordinary. Absolutely love my new GV70! Is just another level of a vehicle.

JE
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John E.
Smithfield, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2021
verified customerVerified Customer
10
Category: Sales
Great experience
Staff was helpful courteous and likeable. I enjoyed have one person with whom I completed all aspects of the deal in a timely efficient manner. It was the best experience I have had at a car dealership.

SS
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Shreeza S.
Norfolk, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2021
verified customerVerified Customer
10
Category: Sales
Excellent Service
Robert was amazing throughout the whole buying process.

JJ
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Jack J.
Virginia Beach, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2021
verified customerVerified Customer
10
Category: Sales
Genesis is a great experience
You owe it to yourself to experience Genesis before you commit to another quality brand. I was pleasantly surprised at the quality, warranty and level of sophistication of the Genesis brand.

MK
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Michelle K.
Smithfield, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2021
verified customerVerified Customer
10
Category: Sales
Excellent dealership
I researched so many vehicles before buying the GV80. Brandon was my sales person and was very knowledgable on my vehicle. He showed me things on my GV80 that I had no idea about. Checkered Flag was the fastest vehicle buying experience I've ever experienced. I would highly recommend.

PJ
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Pamela J.
Hampton, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2021
verified customerVerified Customer
10
Category: Sales
Excellent
Best car purchase process I've experienced in a long time ?

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