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Great Lakes Hyundai

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(2,926 Reviews)
82
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Score Details

5 stars
83%
4 stars
10%
3 stars
3%
2 stars
1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original Review
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
87
Total ReScores™
4.5
ReScore™ Average
82
Net Promoter Score ®

Business Details

About

You know Hyundai for elite styling and exceptional engineering. Now see what Great Lakes Hyundai has to offer. From our Hyundai certified sales and service team, to our brand new facility, Great Lakes Hyundai's mission is to provide each customer with the world’s best ownership experience. Experience Great Lakes Hyundai for your next You know Hyundai for elite styling and exceptional engineering. Now see what Great Lakes Hyundai has to offer. From our Hyundai certified sales and service team, to our brand new facility, Great Lakes Hyundai's mission is to provide each customer with the world’s best ownership experience. Experience Great Lakes Hyundai for your next Hyundai vehicle service! ...more

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(330) 422-1212
Open
Business Hours

Business Hours

Mon
7:00 AM - 7:00 PM
Tue
7:00 AM - 7:00 PM
Wed
7:00 AM - 7:00 PM
Thu
7:00 AM - 7:00 PM
Fri
7:00 AM - 5:30 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Eastern Time (Us & Canada)
9630 State Rt. 14 Streetsboro, OH 44241
Get Directions
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(2,926 Reviews)
Write a Review
Recent Reviews
AT
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Ashley T.
Ravenna, OH
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/22/2024
0
Category: Service
Horrible cars
Do not buy a car here or at any hyandai they will sell you junk. (Even the new cars). When the car breaks down and you pay 2500$ to fix it and then a year later have the same exact problem. Car has an oil combustion problem that is common with hyandai apparently and their crap theta 2 engine that they keep putting in their cars knowing it’s going to be junk. Even being told by other shops where I get oil changes that the engine should be recalled but it’s not. DO NOT DRIVE YOUR CHILDREN IN THESE CARS.You will think everything is fine going down the road then all of a sudden your car just stops accelerating and the check engine light comes on and your stuck in the road. Take my advice and look it up on Reddit and see all the people that they have screwed over and stay away from hyandai. Hyandai corporate won’t help you either they just want to sell their shit cars and leave you with junk before it’s even paid off.
DM
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Derrick M.
Twinsburg, OH
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/27/2023
0
Category: Service
Shady business practices
I was looking at a 2021 Kia forte FE manual. My trade in was a 2019 Infiniti Q50 fully loaded with 29.5k miles. The trade in offer was 25k when KBB says my trade in ranges from 26,150 to 29500. Then was told it is invoice but the proceed to show me a Kbb printed paper with the value of my car. Some how didn't have any of the features on my car that I told them it had. Next they bring me a general monthly break down saying it's an average. I ran the numbers it was a whopping 28%. I know that this is not what I would actually qualify for but everything about this place seems to be shady. I won't be back, and I'll be purchasing another vehicle from else where.
North Ridgeville, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2023
9
Category: Service
Not all car purchases are a pain!
I'm very pleased with my experience and purchase from Great Lakes Hyundai Streetsboro. Since the pandemic hit, I have been looking for a replacement Genesis with all of the bells and whistles and Great Lakes delivered. I am very pleased with my service from the sales floor to the F&I office. My salesman Jim H. went above and beyond to ensure my concerns were addressed and I appreciated the extra effort he provided. This is a very transparent dealership where all of the facts and figures are presented to you upfront, there are no tricky sales practices, or long waiting periods to ice you out. Thank you for a wonderful experience. I will be back for my next vehicle purchase, until then I will enjoy my car!
MG
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MELANIE G.
Cuyahoga Falls, OH
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2023
10
Category: Service
Another satisfying experience! Thanks John Fields
Another satisfying experience with Streetsboro Hyundai ( John Fields). I just want to give a shout-out to Hyundai Streetsboro for being a wonderful dealership. They operate in integrity, and what more could you ask for! My experience was top-notch and I highly recommend them. Thanks again... you're all fabulous.... a little dusty... but we can overlook that.
NM
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Nick M.
Southington, OH
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/26/2023
1
Category: Service
Worst service scheduling app
I have been trying to schedule a recall service appointment for over 30 minutes using the apparently non existent on line scheduling tool. Where is it ???!!!
Verified Customer
Stow, OH
2019 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/03/2022
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
Does the job
Limited inventory & Inconvenient service times. Third party phone farm that schedules appointments lacks access to information pertinent to service. I’d rather wait on hold at the dealership than deal with a third party scheduling service
RYAN D H. from Great Lakes Hyundai responded on 04/04/2022 06:44 AM

Dear valued customer,
Please accept my sincere apology for the treatment you received during your last service visit. By the comments on your recent review it is without question we failed to provide the up most care for you and your vehicle during this visit. 

 
It is out of character for our service department to provide this type of service to any of our customer at anytime and I would like to make this right in the future. I will use this feedback to remind our service personal that customers time is valuable and we need to be more proficient. 

We would like the opportunity to earn your business back in the future and I ask you to consider us for service of your vehicle in the future. Again, I apologize for this recent visit and look forward to seeing you again here at Great Lakes. 

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com
Verified Customer
Twinsburg, OH
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent
Excellent service The problem was fixed .
RYAN D H. from Great Lakes Hyundai responded on 04/04/2022 06:42 AM

Dear valued customer,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback. 

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle.

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com
Verified Customer
Twinsburg, OH
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/30/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
easy and fast oil change
I have all my service done at this dealership. Nice people, fast service. Scheduling has to be done at least a week in advance however. No last minute appointments!
RYAN D H. from Great Lakes Hyundai responded on 04/04/2022 06:42 AM

Dear valued customer,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback. 

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle.

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com
Verified Customer
Hudson, OH
2022 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Reliable high quality dealer with good service department
Always easy and efficient to do business with these guys and gals.
RYAN D H. from Great Lakes Hyundai responded on 03/29/2022 04:49 AM

Dear valued customer,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback. 

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle.

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com
TS
gravatar
Teresa S.
Canton, OH
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Navigation repair
Very happy with the software update that fixed the navigation problem!
RYAN D H. from Great Lakes Hyundai responded on 03/28/2022 06:21 AM

Teresa,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback. 

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle.

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com
Verified Customer
Ravenna, OH
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2022
Service Type: Repair
verified customerVerified Customer
8
Category: Service
Wonderful
Good service people
RYAN D H. from Great Lakes Hyundai responded on 03/28/2022 06:19 AM

Dear values customer,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback. 

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle.

Ryan Hancock
Assistant Service Manager
Great Lakes Hyundai
330-422-1212
Rhancock@greatlakesautonetwork.com
RW
gravatar
Robert W.
Stow, OH
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent service!
Great staff, great service, great dealership!
DUSTIN M B. from Great Lakes Hyundai responded on 03/23/2022 02:00 PM

Robert,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback. 

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle.

BA
gravatar
Barbara A.
Twinsburg, OH
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
service
excellent
DUSTIN M B. from Great Lakes Hyundai responded on 03/23/2022 01:59 PM

Barbara,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback. 

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle.

TS
gravatar
Tara S.
Akron, OH
2014 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/19/2022
Service Type: Repair
verified customerVerified Customer
0
Category: Service
Hyundai sonata
Great Lakes cleared the code twice on my Hyundai Sonata for the knock sensor and sent me out the door with a bad engine twice. The engine blew after I had to have it serviced there the 3rd time. I am out 600$ in towing & 350$ in Lyft rides because they didn’t want to address the actual issue of the engine knocking.
DUSTIN M B. from Great Lakes Hyundai responded on 03/23/2022 01:59 PM

Tara, 
Please accept my sincere apology for the treatment you received during your last service visit. By the comments on your recent review it is without question we failed to provide the up most care for you and your vehicle during this visit. 

 
It is out of character for our service department to provide this type of service to any of our customer at anytime and I would like to make this right in the future. I will use this feedback to remind our service personal that customers time is valuable and we need to be more proficient. 

We would like the opportunity to earn your business back in the future and I ask you to consider us for service of your vehicle in the future. Again, I apologize for this recent visit and look forward to seeing you again here at Great Lakes. 

Verified Customer
Stow, OH
2008 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service
Service has always been great. Clean facility and courteous personnel.
DUSTIN M B. from Great Lakes Hyundai responded on 03/23/2022 01:57 PM

Dear valued customer,
Thank you for posting such positive feedback we enjoy hearing from our customers. We strive to provide an outstanding service experience and exceed expectations.

We believe in treating everyone as we would want to be treated and value your business. We truly appreciate such positive feedback.

Thank you for choosing Great Lakes Hyundai and for being a loyal customer and allowing us the pleasure of servicing your vehicle

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