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Nalley Hyundai

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(4,032 Reviews)
63
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Score Details

5 stars
78%
4 stars
11%
3 stars
4%
2 stars
2%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5Overall Rating 2.2/5
110
Total ReScores™
4.8
ReScore™ Average
63
Net Promoter Score ®

Business Details

About

We have recently moved! Nalley Hyundai in Lithonia, GA is staffed with expert technicians who provide quality Hyundai repair and maintenance. Call us today to schedule your next visit. We have recently moved! Nalley Hyundai in Lithonia, GA is staffed with expert technicians who provide quality Hyundai repair and maintenance. Call us today to schedule your next visit.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(678) 210-2300
Closed
Business Hours

Business Hours

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
8:00 AM - 5:00 PM
Sun
closed
* Eastern Time (Us & Canada)
7909 Mall Parkway Lithonia, GA 30038
Get Directions
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(4,032 Reviews)
Write a Review
Recent Reviews
TG
gravatar
Tiffany G.
Lithonia, GA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/20/2023
0
Category: Service
Stolen car
I took my car in for the faulty GDI motor and the anti-lock update. I dropped it off on Saturday and magically sometime Sunday my car was stolen off the lot by the KIA boys per the service manager Steven Reid. Even when I first dropped it off the services members were acting as if they were being bothered to do their jobs. The one gentleman who looked in my car said immediately what is it that you want us to do because there is no check engine light on. I started recording the conversation and I explained what my car was doing which he then stated that it meant my was going to go bad soon but I needed to bring it back after in ceased up. I took my key and drove to the front and talked to a gentleman who was titled “head coach” he agreed with what I was saying and the service manager Mr. Reid tried to state my experience was different then what I stated. Then finally they took my car in. Today, I received around 3pm from Mr. Reid and he stated to me, “Ms. Grimes unfortunately, I have some bad news about the car.It was stolen off the lot by the KIA Boys they broke your ignition switch and got it started and used it to burst through the gates” How do you know who it was? It’s ironic that you know it to be them boys and the details but you were not able to get the police involved and have nothing to do with what happened and have no loaner to provide. Additionally, Hyundai corporate stated that the dealership was doing shady business with my situation. So now I have no car and they can’t do anything for the inconvenience they caused . Corporate also stated that they could have put my car in a bay and locked it knowing that my car was already compromised. I called back and spoke to Mr. Albert and told him what all corporate said regarding a loaner, their practices, and so on and his response was that Hyundai corporation was incorrect and that this dealership does not do what corporate stated could be done. He also he wasn’t calling them liars but that it wasn’t true. Even the part about their insurance covering my car damage if recovered.
TG
gravatar
Tiffany G.
Lithonia, GA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/20/2023
0
Category: Service
Stolen car
I took my car in for the faulty GDI motor and the anti-lock update. I dropped it off on Saturday and magically sometime Sunday my car was stolen off the lot by the KIA boys per the service manager Steven Reid. Even when I first dropped it off the services members were acting as if they were being bothered to do their jobs. The one gentleman who looked in my car said immediately what is it that you want us to do because there is no check engine light on. I started recording the conversation and I explained what my car was doing which he then stated that it meant my was going to go bad soon but I needed to bring it back after in ceased up. I took my key and drove to the front and talked to a gentleman who was titled “head coach” he agreed with what I was saying and the service manager Mr. Reid tried to state my experience was different then what I stated. Then finally they took my car in. Today, I received around 3pm from Mr. Reid and he stated to me, “Ms. Grimes unfortunately, I have some bad news about the car.It was stolen off the lot by the KIA Boys they broke your ignition switch and got it started and used it to burst through the gates” How do you know who it was? It’s ironic that you know it to be them boys and the details but you were not able to get the police involved and have nothing to do with what happened and have no loaner to provide. Additionally, Hyundai corporate stated that the dealership was doing shady business with my situation. So now I have no car and they can’t do anything for the inconvenience they caused . Corporate also stated that they could have put my car in a bay and locked it knowing that my car was already compromised. I called back and spoke to Mr. Albert and told him what all corporate said regarding a loaner, their practices, and so on and his response was that Hyundai corporation was incorrect and that this dealership does not do what corporate stated could be done. He also he wasn’t calling them liars but that it wasn’t true. Even the part about their insurance covering my car damage if recovered.
TG
gravatar
Tiffany G.
Lithonia, GA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/20/2023
0
Category: Service
Car stolen
I took my car in for the faulty GDI motor and the anti-lock update. I dropped it off on Saturday and magically sometime Sunday my car was stolen off the lot by the KIA boys per the service manager Steven Reid. Even when I first dropped it off the services members were acting as if they were being bothered to do their jobs. The one gentleman who looked in my car said immediately what is it that you want us to do because there is no check engine light on. I started recording the conversation and I explained what my car was doing which he then stated that it meant my was going to go bad soon but I needed to bring it back after in ceased up. I took my key and drove to the front and talked to a gentleman who was titled “head coach” he agreed with what I was saying and the service manager Mr. Reid tried to state my experience was different then what I stated. Then finally they took my car in. Today, I received around 3pm from Mr. Reid and he stated to me, “Ms. Grimes unfortunately, I have some bad news about the car.It was stolen off the lot by the KIA Boys they broke your ignition switch and got it started and used it to burst through the gates” How do you know who it was? It’s ironic that you know it to be them boys and the details but you were not able to get the police involved and have nothing to do with what happened and have no loaner to provide. Additionally, Hyundai corporate stated that the dealership was doing shady business with my situation. So now I have no car and they can’t do anything for the inconvenience they caused . Corporate also stated that they could have put my car in a bay and locked it knowing that my car was already compromised. I called back and spoke to Mr. Albert and told him what all corporate said regarding a loaner, their practices, and so on and his response was that Hyundai corporation was incorrect and that this dealership does not do what corporate stated could be done. He also he wasn’t calling them liars but that it wasn’t true. Even the part about their insurance covering my car damage if recovered.
TG
gravatar
Tiffany G.
Lithonia, GA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/20/2023
0
Category: Service
Car stolen
I took my car in for the faulty GDI motor and the anti-lock update. I dropped it off on Saturday and magically sometime Sunday my car was stolen off the lot by the KIA boys per the service manager Steven Reid. Even when I first dropped it off the services members were acting as if they were being bothered to do their jobs. The one gentleman who looked in my car said immediately what is it that you want us to do because there is no check engine light on. I started recording the conversation and I explained what my car was doing which he then stated that it meant my was going to go bad soon but I needed to bring it back after in ceased up. I took my key and drove to the front and talked to a gentleman who was titled “head coach” he agreed with what I was saying and the service manager Mr. Reid tried to state my experience was different then what I stated. Then finally they took my car in. Today, I received around 3pm from Mr. Reid and he stated to me, “Ms. Grimes unfortunately, I have some bad news about the car.It was stolen off the lot by the KIA Boys they broke your ignition switch and got it started and used it to burst through the gates” How do you know who it was? It’s ironic that you know it to be them boys and the details but you were not able to get the police involved and have nothing to do with what happened and have no loaner to provide. Additionally, Hyundai corporate stated that the dealership was doing shady business with my situation. So now I have no car and they can’t do anything for the inconvenience they caused . Corporate also stated that they could have put my car in a bay and locked it knowing that my car was already compromised. I called back and spoke to Mr. Albert and told him what all corporate said regarding a loaner, their practices, and so on and his response was that Hyundai corporation was incorrect and that this dealership does not do what corporate stated could be done. He also he wasn’t calling them liars but that it wasn’t true. Even the part about their insurance covering my car damage if recovered.
Verified Customer
Atlanta, GA
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Oil change in other repairs
Great job and greatest spirits
FB
gravatar
Florenna Cee B.
Lithonia, GA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
The best
I come to this location for Justin and only Justin. He is knowledgeable, kind, and does not sugar code anything. He is so honest and works with you every step of the way. WHEN YOU GO ASK FOR JUSTIN
MJ
gravatar
Maxine J.
Conyers, GA
2019 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service
Excellent servuce
Verified Customer
Lithonia, GA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Customer service
Brent goes above and beyond. He is truly the best!
SW
gravatar
Spenscer W.
Lithonia, GA
2021 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
They helped me be comfortable for my trip
I was provided exceptional services. Very fast and efficient. Made me feel comfortable and ready for my long trip. Thank you
SR
gravatar
Shalon R.
Decatur, GA
2022 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great Service
Great experience.
KW
gravatar
Keashawn W.
Covington, GA
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
It's always quick and easy
They always get you In and get you right out
GA
gravatar
Gary A.
Ellenwood, GA
2008 Hyundai Veracruz
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/27/2022
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
Vehicle service
No problem with vehicle being serviced but the only issues I have is the long wait it takes to get the parts in and the Uncertainty when the parts maybe available or come in.
Verified Customer
Lithonia, GA
2015 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/23/2022
Service Type: Repair
verified customerVerified Customer
7
Category: Service
77K Maintenance
Nalley Hyundai met my expectations
CHAD D., Service Manager from Nalley Hyundai responded on 03/24/2022 05:44 AM

I apologize for your unpleasant experience with Nalley Hyundai. Let me assure you that customer service is our number one priority. I would like the opportunity to speak with you and try to resolve your concerns. Please contact me at 678-781-6341.

Thank You,
Chad Dalton
Service Manager
Nalley Hyundai
678-781-6341

TW
gravatar
Tonisha W.
Covington, GA
2020 Hyundai Palisade
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/20/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
MyReview
Hyundai service review
TP
gravatar
Tonya P.
Lithonia, GA
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Very much needed
You get the service you need.
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