Service Department's Reviews

4.7

(2,358 Reviews)

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Recent Reviews

Dave L.

Salem, OR

12/30/2023

Category: Service

Oil change appointment

My wife had her Hyundai Tucson scheduled for an oil change on 12/30/23. She even received several text messages to remind her of the appointment. When she arrived she noticed the doors were locked. A salesperson came out to greet her, asked if he could help. She told him that she had a appointment for an oil change, he said our service department is closed. In my opinion that is very terrible customer service, a big inconvenience for her. Your sales department is awesome but this is twice that we have had horrible experience in your service department.

Shannon H.

Salem, OR

01/02/2023

Category: Service

Love the car, not a great experience.

This one star rating has nothing to do with my dealer, Tommy, who was absolutely fantastic! He was very nice and extremely professional. Bill in finance was horrible. After I bought a $64,000 car I was talked into buying the warranties which equates to almost $8,000. When I decided I wanted to cancel the warranties (less than a day later) Bill was extremely short with me over the phone.
The car I bought also had a defect which was brought up and talked about multiple times during the sale with both Tommy and Bill. When I returned a few days after the purchase to sign papers to get rid of the warranties (paperwork which he never provided me a copy of) Bill acted like he knew nothing about the car's defect (basically calling me a liar). After he consulted with Tommy in front of me, who was honest about remembering the defect, he told Tommy to go away when he tried to make friendly conversation with me. Bill then told me that service would contact me when a replacement part was in.

Micayla L.

Willamina, OR

12/04/2022

Category: Service

Disappointed

Purchased my new 2022 Santa fe with a trade in earlier this year. Dealt with annoying and aggressive sales tactics in the beginning, however all seemed well when we were in person with Brian Shangle.
When we did financing an optional $300-$400 paint charge was added on and not explained. When I asked about it the finance manager said your salesman should have explained this. When I asked the salesman he said it was part of the cost of the vehicle and could not be taken off. All the paperwork clearly said optional.
When we discussed this more I was told I would be given all weather mats to make it right for the inconvenience of the optional charge added on. Mats kept getting pushed out from being “on back order” for months after we purchased our vehicle.
Never heard back, and I’m pretty disappointed overall with the experience.

Kyle G.

Portland, OR

07/02/2022

Category: Service

This dealership is the epitome of fraud in the auto industry

They tried to fleece us us a 14k “market adjustment”. Save your time and money and find a reputable dealer that is to looking to screw you over. I did and didn’t have to pay a market adjustment but took a short flight to Albuquerque NM to wrap the deal up. Worth the $650 in flight and gas.

Verified Customer

Grand Ronde, OR

2016 Hyundai Sonata

04/07/2022

Service Type: Repair

Verified Customer

Category: Service

I cannot skip this survey question????? Or many others for that matter.

More questions on this survey, most actually, should be optional! It annoys me more be forced to answer ALL your questions when I may only really want to reply to a few. Just because Hyundai wants to know, doesn't mean I want to share about every aspect of the visit. THIS is the reason I usually just skip these types of reviews. However since you have wasted my time this far, I thought I'd share this thought about your SURVEY.

Verified Customer

Salem, OR

2022 Hyundai Palisade

04/04/2022

Service Type: Repair

Verified Customer

Category: Service

Work not complete

Oil change, did not reset indicator as ask.
Did not fix navigation system

HEATHER H. from Withnell Hyundai responded on 04/05/2022 03:48 PM

Good Afternoon,
I'm sorry to hear about your dissatisfaction with your most recent visit. If you would like to provide me with further clarification, it would be greatly appreciated.
-Heather w/Hyundai 503-375-0312

Verified Customer

Keizer, OR

2016 Hyundai Sonata

03/29/2022

Service Type: Maintenance

Verified Customer

Category: Service

Great Service

Withnell service dept took was amazing! My car required some work covered under my sevice contract and thanks to Duncan Barry, this whole process was seamless! Duncan ensured I was able to get a loaner vehicle, things moved quickly and efficiently. Thank you for taking the time and putting customers first!

Jo F.

Vacaville, CA

2016 Hyundai Santa Fe Sport

03/21/2022

Service Type: Maintenance

Verified Customer

Category: Service

Excellent sales and service!

Purchased from Withnell Hyundai several times. I also use Withnell Service for oil changes and anything I need for my vehicles. I would highly recommend Withnell Hyundai

Verified Customer

Silverton, OR

2017 Hyundai Santa Fe Sport

03/12/2022

Service Type: Maintenance

Verified Customer

Category: Service

Service department

I like the service team that is currently in place at Withnell. They are very businesslike, yet very personable!

Nadine B.

Salem, OR

2020 Hyundai Accent

02/28/2022

Service Type: Repair

Verified Customer

Category: Service

Top notch service at Withnell Hyundai in Salem, OR

If you want great service on your car, go to Withnell Hyundai. Top quality customer service, prompt, efficient and professional. I have been going there for years and buying all my cars there as well. You won't be sorry if you give them a try.

Joshua L.

Salem, OR

2019 Hyundai Santa Fe

02/26/2022

Service Type: Maintenance

Verified Customer

Category: Service

Quality, fast service

I always have a good experience here. Fast quality service.

Employees worked with

DELVIN HUMBYRD