
We're sorry to learn of your experience, Roger. We have forwarded your survey to your case manager, as well as their supervisor, and they will be in touch with you to further discuss your situation. Thank you. ^cc
We're sorry to learn of your experience, Lawrence. Should you need assistance, please feel free to contact our customer care team at (800) 633-5151. They would be happy to address any concerns you may have. Thank you. ^cc