We’d like the opportunity to look into this. A representative will be in touch with you shortly to investigate further. ^cc
We're sorry to learn of your experience, Seth. We have created a case and assigned it to one of our corporate representatives. They will be in touch with you to discuss your situation further. Thank you. ^cc
We're sorry to learn about your experience, Richard. Please feel free to contact our customer care team at (800) 633-5151, and they would be happy to address any concerns you may have. Thank you.