I recently purchased a brand-new vehicle from Humble Hyundai, and I was invited to share my experienc
e. I’m genuinely pleased to do so.
My goal was to trade in my 2008 Hyundai Veracruz—also purchased new from Humble Hyundai sixteen years ago. That vehicle has been the most dependable car I’ve ever owned, and I returned to Humble Hyundai because of the exceptional care their service department has consistently provided over the years.
From beginning to end, this was without a doubt the best car-buying experience I have had in my 50 years of driving.
After submitting my information online, Kayla, my sales representative contacted me almost immediately. She remained in steady communication with me for several weeks, helping schedule an appointment and preparing everything in advance of my visit. Her professionalism was evident from the start.
When I arrived, Kayla asked which model and trim level I was considering, followed by a discussion about color and features. Within minutes Kayla handed me a set of keys and invited me to take a test drive. The vehicle was a pleasure to drive—comfortable, responsive, and equipped with excellent safety features that impressed me right away.
When I returned, we sat down to go over a few questions about financing and the safety systems. Kayla was knowledgeable, confident, and well-prepared, answering every question clearly.
I then asked for an out-the-door price. She immediately entered the information into the computer, and within five minutes she returned with a printed offer. No disappearing for long periods, no mysterious “manager approvals,” no pressure tactics. Just straightforward, transparent professionalism. I reviewed the offer, and within thirty seconds I knew I was ready to move forward.
What stood out most was how seamless and stress-free the entire process was. There was no back-and-forth, no sales games, no managers hovering or stepping in. Kayla handled the entire transaction herself, and she did so with courtesy, confidence, and genuine respect for my time.
Even after the sale, Kayla continued to stay in touch—answering my follow-up questions by text and email almost immediately. That level of customer care is rare these days, and it made the entire experience truly refreshing.
Thank you, Humble Hyundai and Kayla for another exceptional experience. I look forward to many years with my new vehicle—and I’m grateful for a dealership that continues to earn my trust.
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Great service; pay attention to customer’ needs. Reasonable cost; owner(David) available, friendly
staff and willing to go above and beyond to resolve your problem.
It’s not just about the money; David’s auto ensure customer satisfaction
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We Appreciate You, your fast service, you know what you are doing and you always fix the problem quic
kly.Thank You for taking Good Care of us! Ann & Ron
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Watson Automotive worked on my Toyota truck. It turned out to be a bigger job than they expected, and
it took a little longer than they anticipated, but they did a good job and they did it for a very reasonable rate. I took a week to write this review so that I could see if any issues cropped up. It seems to be fine, although there was what appeared to be a small oil leak under the transmission that hadn't existed before. It appears to have dissipated, so maybe it wasn't a leak, just a spill or something. We'll see. Thank you, Alan, for fixing my truck. It was definitely a big job. I gave a 4 instead of a 5 because you didn't call me when you said you would. You didn't have it ready at the time you estimated; twice, and I had to drive to the shop to find out the status. Otherwise, all good. Thanks again.
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Very happy with the service provided by Jesus Perez, he answered all my questions, very patient and k
nowledgeable, friendly and respectful, I recommend them, in general, the entire service department treated me in a way that I cannot explain, without a doubt in Northwest Hyundai knows how to treat customers well
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With the help of Burl Franklin, I was practically in and out in record timing, during the purchase of
my new GV80. Burl was very knowledgeable and helped me make an informed decision , on such an important purchase.
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