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SureCritic / Ford Dealer / Mike White Ford of Coeur d'Alene / Kent Odekirk
KO

Kent Odekirk

Mike White Ford of Coeur d'Alene
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(261 reviews)
88

Reviews of Kent Odekirk

Verified Customer
Coeur D Alene, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2022
verified customerVerified Customer
9
Category: Service
Vehicle service made simple and easy.
Very prompt and pleasant.
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/22/2022 03:12 PM

Anonymous, thank you for the kind review! We're so glad that your service experience was simple, easy and pleasant! We look forward to our next opportunity to serve you!

Employees worked with
KO
Kent Odekirk
Verified Customer
Post Falls, ID
Ford Fiesta
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/17/2022
verified customerVerified Customer
7
Category: Service
good n friendly stuff
quick on everything n get your answers fast
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/19/2022 03:16 PM

Anonymous, thank you for your kind words. We hope to earn that 5th star on your next visit with us! Thank you for choosing Mike White Ford.

Employees worked with
KO
Kent Odekirk
JA
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JOHN A.
Rathdrum, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2022
verified customerVerified Customer
10
Category: Service
Quick service
Friendly accurate experience
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/19/2022 03:06 PM

John, thank you for the kind review. Friendly and accurate are two goals that we have for most experiences! We look forward to serving you again in the future!

Employees worked with
KO
Kent Odekirk
Verified Customer
Otis Orchards, WA
Ford Expedition
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2022
verified customerVerified Customer
8
Category: Service
Efficient service
Got in and out with nothing unexpected
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/19/2022 02:52 PM

Anonymous, thank you for the 5 star review. We don't like surprises any more than our customers do, so we try to avoid them! We look forwarding to serving you again in the future.

Employees worked with
KO
Kent Odekirk
RS
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ROBERT S.
Oldtown, ID
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/22/2022
verified customerVerified Customer
10
Category: Service
quick and efficient !!
Fast service, the guys were awesome
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/29/2022 02:37 PM

Robert, thank you for the 5 star review! Quick and efficient are always two goals that we have! Thank you for choosing Mike White Ford!

Employees worked with
KO
Kent Odekirk
Verified Customer
Naples, ID
Ford F350
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/21/2022
verified customerVerified Customer
1
Category: Service
I think your idea of detailing a pickup is deferent than mine
You guys did change the oil and fill the tank. You also got the sticker off the center console and the glue off the gear shifter and the start button but then Bill tried saying it was pitch like I had done it but noticed it before I had even left the lot. As far as the detailing goes the windshield never got cleaned you could still see the suction cup marks and the rear view mirror you could still see where the sticker was bill grabbed a towel and window cleaner and tried to get it but I could see smears all the way home which was pretty irritating. They didn’t even wash the outside of the pickup and Bill had mentioned that they thought about washing it but they figured it would just be dirty right away. The floor mats didn’t get washed or even pulled out I think because their was still dirt under them. Originally Seth had told they only needed it for a hour and a half but on the way down there Bill had texted me asking me if they had it for four hours.
Employees worked with
KO
Kent Odekirk
SW
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SCOTTY W.
Plummer, ID
Ford Fiesta
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/15/2022
verified customerVerified Customer
10
Category: Service
Service
Amazing job
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/19/2022 02:09 PM

Scotty, thank you for the amazing review! We look forward to serving you again in the future!

Employees worked with
KO
Kent Odekirk
SF
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SUSAN F.
Coeur D Alene, ID
Ford Taurus X
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2022
verified customerVerified Customer
8
Category: Service
Auto Service
as always the service man was very nice and very helpfu
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/19/2022 02:05 PM

Susan, thank you for the 5 star review! We're so pleased that you had a positive experience with our service team and will be sure to pass along your kind words! Thank you for choosing Mike White Ford!

Employees worked with
KO
Kent Odekirk
SS
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STEVEN S.
Osburn, ID
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2022
verified customerVerified Customer
10
Category: Service
I'm for a service and left with a brand new Explorer
Outstanding dealership and sales team... service guys and gals are top notch too.
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/19/2022 02:05 PM

Steven, congratulations on your Explorer! We're so glad that you had such a great time with our team because we had a great time serving you as well! We can't wait to hear about all of your adventures!

Employees worked with
KO
Kent Odekirk
DP
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DEBRA P.
Dalton Gardens, ID
Lincoln MKZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2022
verified customerVerified Customer
10
Category: Service
Service Center, Sales and Finance Department
Overall from the Service Center, our Sales Rep and finance I (we) was treated with great care! Really listened to what I needed . We will definitely recommend Mike White Ford and be back for our next purchase.
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/19/2022 01:45 PM

Debra, thank you for the 5 star review! We're so glad that you had such a pleasant experience with our team! We look forward to serving you again in the future!

Employees worked with
KO
Kent Odekirk
Verified Customer
Hayden, ID
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2022
verified customerVerified Customer
10
Category: Service
Always quick and easy
Super quick turn around time on my Explorer.
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/15/2022 03:17 PM

Anonymous, thank you for the 5 star review! Quick and easy are two of the most important words for us in the Service department! We look forward to serving you again in the future!

Employees worked with
KO
Kent Odekirk
Verified Customer
Post Falls, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2022
verified customerVerified Customer
10
Category: Service
.
All went well from scheduling to checkin to work accomplished. Got in on time and work was finished at the time they had estimated. Good price as well.
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/15/2022 03:16 PM

Anonymous, thank you for the kind review! We're so glad that everything went smoothly and well! We look forward to serving you again in the future!

Employees worked with
KO
Kent Odekirk
SO
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STEVEN O.
Coeur D Alene, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2022
verified customerVerified Customer
9
Category: Service
Finally Starting To Listen To The Customer
Hey ,
Kent was great to work with. He seemed to want to get everything right for us. We found out we had two oil changes free which we had no idea. Checked in on our hood bubbling problems after waiting a year and a half to hear anything. I guess the hood is in we just need to have it painted.
Just waiting on Ford for the tailgate final fix for my F150. The first wasn’t enough I guess.

All in all this was a great service this go around.

Thanks,
Steve
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/15/2022 03:11 PM

Steve, thank you for the 5 star review! We're so glad that you had such a pleasant experience with Kent! We will be sure to pass along your kind words! We look forward to serving you again in the future!

Employees worked with
KO
Kent Odekirk
RH
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RUSSELL H.
Rathdrum, ID
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2022
verified customerVerified Customer
9
Category: Service
oil change and tire rotation
Brought my car in for an oil change and tire rotation, plus an adjustment to the rear seat.
All was done in a timely and professional manner.
Thanks Mike White Ford!
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/15/2022 02:53 PM

Russell, thank you for the 5 star review! Timely and professional are always some of our biggest goals for every appointment. Thank you for choosing Mike White Ford!

Employees worked with
KO
Kent Odekirk
Verified Customer
Coeur D'Alene, ID
Ford Edge
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/04/2022
verified customerVerified Customer
8
Category: Service
2020 Edge oil change
My Edge was all finished with oil change and tire rotation and I saw it sitting outside in parking lot for over 20 minutes before I had to goa and check with "service" on why no one came and got me since my car was finished (My oil change was for 10am and I didn't get out until after 11:45.
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/15/2022 02:51 PM

Anonymous, thank you for letting us know about this issue with your experience. We are always striving to improve and it's very helpful to know where our areas of opportunity are. Thank you for your feedback so that we can work on this as a team. 

Employees worked with
KO
Kent Odekirk
RD
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Ronald D.
Bayview, ID
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/02/2022
verified customerVerified Customer
10
Category: Service
Excellent customer service
Very efficient and attentive
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/15/2022 02:47 PM

Ronald, thank you for the excellent review! We're so glad that you found our team to be efficient and attentive. We look forward to serving you again in the future!

Employees worked with
KO
Kent Odekirk
Verified Customer
Post Falls, ID
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2022
verified customerVerified Customer
10
Category: Service
Professional and Reliable Service
Efficient, professional and thorough. Excellent service. You will have to book service and especially repairs far in advance so keep this in mind but it is much better to have any required work completed by Ford professionals versus somewhere else.
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/02/2022 10:44 AM

Anonymous, thank you for the 5 star review! We're grateful for your kind words. We promise to keep working to improve service and availability every day! Thank you for choosing Mike White Ford!

Employees worked with
KO
Kent Odekirk
KM
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KAREN M.
Post Falls, ID
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2022
verified customerVerified Customer
10
Category: Service
Efficient and professional service staff
staff was very professional and knowledgeable. They went over what I needed to get done and they covered all that was done to my car.
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/02/2022 10:40 AM

Karen, thank you for the 5 star review! We're so glad that you had such a positive experience with our team! Thank you for choosing Mike White Ford!

Employees worked with
KO
Kent Odekirk
CR
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CAREY R.
Spokane, WA
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2022
verified customerVerified Customer
10
Category: Service
Always professional
My experience with Mike White Ford has always been exceptional. As soon as you reach the door they open it for you, find your paperwork, and let you know exactly what they are going to do. They go way beyond in making you happy.
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/29/2022 09:54 AM

Carey, thank you for the exceptional review. We're always proud to serve our customers and so glad to provide the best experience that we can! We look forward to serving you again in the future!

Employees worked with
KO
Kent Odekirk
RG
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RICHARD G.
Coeur D'Alene, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2022
verified customerVerified Customer
10
Category: Service
routine oil change
very professional, on time service
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/29/2022 09:44 AM

Richard, thank you for the 5 star review! We're so glad that your oil change was smooth and easy! We look forward to serving you again in the future!

Employees worked with
KO
Kent Odekirk
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