KE

Kevyn Erbe

Service Advisor

Mike White Ford of Coeur d'Alene

Overall Rating

4.7

(817 reviews)

73

Reviews of Kevyn Erbe

GB

GARY B.

Coeur D'Alene, ID

Chevrolet Corvette

06/05/2019

Verified Customer

Category: Service

Service dept. was excellent in service and very very knowledgable

Very awesome service, had my dream car there for oil change and service, the whole service center were very helpful, on time, very friendly.
Will always recommend to other friends who want the best service in the pacific northwest.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 06/08/2019 12:53 PM

I`m so pleased to hear that Gary! We think your Corvette was absolutely gorgeous and wanted to make sure everything went smoothly. We appreciate you choosing Mike White Ford and look forward to seeing you again.

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

Service Advisor

AL

ASHLEY L.

Post Falls, ID

Ford Super Duty F-350 SRW

05/23/2019

Verified Customer

Category: Service

Fantastic Service

As usual fabulous service. The tech had it done in record time. Couldn't be more pleased.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 05/23/2019 05:03 PM

Ashely, we think you are just Fantastic! I`m pleased to hear that our Service Department was able to get you in and out in record time! If there is anything else you need please, do not hesitate to give us a call. We appreciate you choosing Mike White Ford and look forward to your next visit!

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

Service Advisor

ML

MONICA L.

Cheney, WA

05/20/2019

Verified Customer

Category: Service

My Ford!

They worked with our schedule which changed due to a conflict on our end, and they still got my oil changed and all inspections done in no time. They did a great job too!

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 05/21/2019 05:14 PM

This is what we like to hear! Thank you so much Monica, for this glowing review about our Service Department! We appreciate you choosing Mike White Ford and look forward to seeing you again.

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

Service Advisor

JM

JOHN M.

Coeur D Alene, ID

Ford Super Duty F-350 SRW

05/18/2019

Verified Customer

Category: Service

Sales was great (Matt) and service is quick and easy

Bought an Edge ST here. Great sales staff, Matt was easy to work with. First car I got was Ecosport 4 cyl. Unable to go the speed limit on I90/15 (80 MPH) so had to return it. Wasn't the dealership's fault, they tried to rectify, but lost money on a car that Ford should not be selling. Ecosport will be great as soon as they put the turbo motor in it.
Anyway, had my truck and the Edge serviced here as well, super fast, easy to work with and a perfect alignment for my F350 with 255,000 miles! Totally happy.
So, when I finally get a replacement truck we'll be working on the money lost due to the Ecosport, but aside from that problem, Mike White has been great!

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 05/21/2019 03:35 PM

John, thank you so much for being such an outstanding, wonderful friend to us! We truly appreciate your kind words and we most certainly look forward to seeing you again.

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

Service Advisor

Verified Customer

Lewiston, ID

05/18/2019

Verified Customer

Category: Service

By far best dealership experience ever

From the day I had it diagnosed to the day it was repaired Kevin was supportive the whole time and always had the answer to my questions

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 05/18/2019 04:55 PM

This is what we like to hear! Thank you so much for this excellent review about our Service Department and Keyvn! We truly appreciate you choosing Mike White Ford and look forward to your next visit.

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

Service Advisor

RL

ROY L.

Coeur D'Alene, ID

05/18/2019

Verified Customer

Category: Service

Service dept

Everyone is very polite and professional. Also some of the service that was quoted to me, ended up not happening because it was needed after all, the honesty is amazing. Nice to pick up your vehicle and be told the cost is cheaper. Very knowledgeable, my wife had questions and the service rep had no problem answering her questions, even though it’s my truck. Overall this is the reason I have never taken my truck anywhere else to be serviced.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 05/18/2019 04:52 PM

This is what we like to hear, Roy! Thank you so much for taking the time to share these kind and thoughtful words about our Service Department! We appreciate you choosing Mike White Ford and look forward to your next visit!

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

Service Advisor

RG

RANDAL G.

Coeur D Alene, ID

05/14/2019

Verified Customer

Category: Service

2005 Dodge

My vehicle was finished at the time they told me.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 05/14/2019 05:13 PM

This is what we like to hear! Thank you so much Randal, for taking the time to rate and review us! We appreciate you choosing Mike White Ford and look forward to your next visit.

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

Service Advisor

CG

CRUZ G.

Coeur D Alene, ID

05/14/2019

Verified Customer

Category: Service

mislead

I feel like I was misled on a repair on my F150 my old pan was leaking and need a new gasket, I was told it would require a die through the system to determine if it was the oil pan, and it would take a day and possible over night, for an additional $69.00. I received a call an hour later and was told the analysis was done and I would have my truck by the end of the day. I agreed and received a call 4 hours later the truck was ready. I asked why and estimate of a day and an overnight it was done in 4 hours, I was told the tech just hustled. On my oil change in March I was told my rear right brake only had 3mm and recommended repair, on this visit it was 5mm, I feel misled and wont be back for repairs

Not Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 05/14/2019 03:30 PM

Thank you so much for the feedback, Cruz. Chelsea White our Service Lane Manager left you a voice mail regarding this post. We appreciate you choosing Mike White Ford and look forward to hearing from you.

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

Service Advisor

JT

JENNIFER T.

Hayden, ID

05/09/2019

Verified Customer

Category: Service

Great customer service

Friendly, communicative, and very timely. AND my truck was clean when I picked it up.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 05/09/2019 05:23 PM

This is what we like to hear! Thank you so much Jennifer, for taking the time to share your experience with us. We appreciate you choosing Mike White Ford and look forward to your next visit!

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

Service Advisor

KM

KIMBERLY M.

Athol, ID

05/07/2019

Verified Customer

Category: Service

OUTSTANDING!

I can't say enough good about the service department at Mike White Ford, they are outstanding!!! Courteous, timely, professional and very knowledgeable! I highly recommend!

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 05/08/2019 05:28 PM

Wow Kimberly, I don`t even know where to begin on how to thank you for this glowing review! This recommendation means a lot to us and we look forward to your next visit. We appreciate you choosing Mike White Ford and hope you have a great week.

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

Service Advisor

MG

MICHAEL G.

Coeur D Alene, ID

Ford Super Duty F-350 SRW

05/04/2019

Verified Customer

Category: Service

Great service

Top quality repair service as well as customer service .

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 05/04/2019 04:44 PM

We love happy customers Michael! I`m pleased to hear that you had a great experience with our Service Department. We appreciate you choosing Mike White Ford and look forward to seeing you again.

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

Service Advisor

DL

DONALD L.

Hayden, ID

05/02/2019

Verified Customer

Category: Service

Warranty Service

I was pleased with the warranty service for my door locks, although I had asked them to look at a tail light that had filled with water and they missed it....I've always had good service and friendly people and will continue to use Mike White. I realize stuff happens and that's OK...

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 05/02/2019 05:23 PM

Thank you so much Donald, for taking the time to share your experience with us. It`s great to hear that we were able to take care of those door locks for you, however if you would not mind giving me a call or shooting me a email so we can get that tail light taken care. We appreciate you choosing Mike White Ford and look forward to hearing from you.

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

Service Advisor

RR

ROBERT R.

Saint Maries, ID

05/01/2019

Verified Customer

Category: Service

Second visit

I am good with the care that we got from Mike White Ford. My only concern is that the service people need to be more specific about charges and what they will be. I asked about our cost for the services we had and the service department told me there would be no charges. I assumed they meant at all but then there was a $100 deductible. I understand that there is a deductible but I thought the services being performed were under the original manufacture warranty not our extended warranty. Which was the question I asked when dropping off the vehicle. So, they really need to be more specific.

Recommended

Employees worked with

Service Advisor

DM

DORAL M.

Coeur D Alene, ID

04/30/2019

Verified Customer

Category: Service

Warranty work on front axle passenger side axle boot --hole in boot --

The boot was replaced

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 05/01/2019 04:21 PM

This is wonderful to hear Doral! Thank you so much for taking the time to rate and review our Service Department. We appreciate you choosing Mike White Ford and look forward to your next visit.

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

Service Advisor

CS

CHRISTINE S.

Coeur D'Alene, ID

Ford C-Max Energi

04/29/2019

Verified Customer

Category: Service

Excellent Service Advisor

I am always treated with respect at Mike White Ford, but my last experience with service advisor Kevyn Erbe was exceptional.
I always end up feeling kind of like royalty when I bring my Ford in for servicing. How often does that happen in life? Kevin has such a professional, yet friendly, attitude that I remarked about it to my favorite (and the only...ha) shuttle driver, LouGene. She proceeded to tell me about all the schooling that Mike White Ford service advisors have to complete before becoming certified. Who would have thought? Yet, upon reflection, it makes sense and it shows.
You guys are great!
Christine Pritts

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 04/30/2019 03:30 PM

Christine, thank you so much for this outstanding review about our team! I can not tell you how much this review means to us! We are happy to see that you feel like royalty and we would like to keep it that way. We appreciate you choosing Mike White Ford and look forward to your next visit!

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

Service Advisor

SH

SCOTT H.

Coeur D'Alene, ID

04/26/2019

Verified Customer

Category: Service

The Best!!

I have dealt with many service departments during my 45 years of driving. Mike White Ford is definitely the best without question. They are fast, professional, and thorough! They have a top-notch facility and they bend over backwards to accommodate.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 04/27/2019 04:17 PM

Wow Scott, thank you so much for this glowing review about our dealership. It`s great to hear that you had such a joyful experience with us and we look forward to seeing you again.

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

Service Advisor

Verified Customer

Hayden, ID

04/26/2019

Verified Customer

Category: Service

EVerything went like clockwork!

Had to have new tires and alignment and they did a great job in explaining what was wrong on the alignment and why the car felt "squirly".

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 04/27/2019 03:59 PM

This is fantastic to hear! Thank you so much for taking the time to share your experience with us! We appreciate you choosing Mike White Ford and look forward to your next visit.

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

Service Advisor

AL

ASHLEY L.

Post Falls, ID

Ford Super Duty F-350 SRW

04/25/2019

Verified Customer

Category: Service

Amazing

Fantastic people at Mike White Ford. Job done in a timely manner. Always take my vehiclea there and will continue to do so. Great overall experience.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 04/27/2019 03:39 PM

This is what we like to hear! Thank you so much Ashley, for taking the time to write such an amazing review about our dealership. We appreciate you choosing Mike White Ford and look forward to your next visit.

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

Service Advisor

AC

ANTHONY C.

Rathdrum, ID

04/25/2019

Verified Customer

Category: Service

Recall

Had to take my truck in for a transmission recall and as usual Mike white Ford did nicely job. Very professional and outstanding service department

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 04/27/2019 03:25 PM

We love happy customers Anthony! It`s a pleasure to hear that you had a fantastic experience with our Service Department. We appreicate you choosing Mike White Ford and look forward to seeing you again.

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

Service Advisor

Verified Customer

Harrison, ID

04/25/2019

Verified Customer

Category: Service

Doing a great job for their customers

Thanks

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 04/27/2019 09:11 AM

Thank you, for taking the time to write such a grand review about our dealership! We appreciate you choosing Mike White Ford and hope you have a great weekend.

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

Service Advisor

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