KE

Kevyn Erbe

Service Advisor
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(817 reviews)
73

JB
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JEN B.
Liberty Lake, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2019
verified customerVerified Customer
Category: Service
Amazing service
I was greeted with a smile and everything was delivered as promised .
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/14/2019 08:16 AM

Jen, thank you so much for the great review! We're so glad the service was amazing and everything was as promised! Thank you for choosing Mike White Ford! We look forward to serving you and your Explorer again in the future!

Employees worked with

RK
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RUDY K.
Hayden, ID
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/06/2019
verified customerVerified Customer
Category: Service
Service and repair
Call with price of repair then call back and said he misquoted me and put a couple more hundred dollars on the price
Not Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/07/2019 10:20 AM

Rudy, thank you for the honest review. I'd love to speak with you more about this situation. Please call me at your earliest convenience (208) 664-9211. Please ask for me (Haley) or if you prefer, you can speak directly with our service manager (Ed Baker) or assistant service manager (Chelsea White).

Employees worked with

DS
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DAVID S.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2019
verified customerVerified Customer
Category: Service
Great Service!
My 2016 Lincoln MKX has suddenly had a number of issues, all of which have been covered under warrenty but all the service provided has been great. Kevyn Erbe has been very helpful and all the staff in the service bay have been friendly each and every time I've been in.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/07/2019 08:22 AM

David, thank you so much for the fantastic review! While we are sorry to hear about the number of issues that you are having with your MKX, we're so glad that Kevyn and the service department have been able to help you out. Thank you for choosing Mike White Ford and we look forward to serving you in the future!

Employees worked with

AG
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AARON G.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/31/2019
verified customerVerified Customer
Category: Service
Kevyn Erbe!
Kevyn Erbe is the reason I will continue to take my truck in for service at Mike White Ford. He was able to take care of my recall on my f150 without a scheduled appointment and not even a 24 hour notice. Now that is service!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/01/2019 08:29 AM

Aaron, thank you for the excellent review. Kevyn is an excellent advisor and we will pass your kind words along to him. We're so glad that we were able to serve you! Thank you for choosing Mike White Ford, we look forward to serving you again in the future!

Employees worked with

Verified Customer
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2019
verified customerVerified Customer
Category: Service
Continued great service.
We found the process of making appointment, checking in for service, getting courtesy ride home, and picking up car to be painless. Sorry that we procrastinated, won’t be doing that again. Way to go Mike Ford service team!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/30/2019 10:16 AM

Anonymous, thank you so much for the fantastic review! We're so glad that you found the experience painless and we hope to have the chance to serve you again in the future!

Employees worked with

ST
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SCOTT T.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2019
verified customerVerified Customer
Category: Service
Recall performed on my Mustang
I have the most amazing service from start to finish everyone was very professional fast and efficient. Also want to thank Kevin my service advisor who is absolutely incredible. He had a different spelling of Kevin want to make sure he gets kudos to the boss. I would definitely go back and see him.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/30/2019 10:15 AM

Scott, thank you so much for the great review. We're so glad to hear about your excellent experience. I will personally tell Kevyn (yes, you were correct about the unique spelling!) and his manager about your kind words. Thank you so much for choosing Mike White Ford and we look forward to serving you in the future!

Employees worked with

GP
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GENA P.
Post Falls, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/28/2019
verified customerVerified Customer
Category: Service
Great Service
I had an issue with my new Fusion. The service dept. was closed. The sales team and sales manager were quick to assist me. I ended up leaving my Fusion there overnight for the service team to look at in the morning. A member of the service team called me first thing in the morning to discuss the issue and they had it fixed by mid afternoon. I'm very grateful to everyone involved, their willingness to help me out and their ability to troubleshoot the issue and get it resolved quickly - thanks so much!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/30/2019 10:11 AM

Gena, thank you so much for the good review. We're so sorry that you had an issue with your Fusion, but we're so glad that we were able to get it taken care of. Making sure that you and all of our customers are taken care of is our #1 priority. Thank you for choosing Mike White Ford, we look forward to serving you again in the future.

Employees worked with

Verified Customer
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2019
verified customerVerified Customer
Category: Service
Service center gets top marks.
They did all they said the would and help me informed along the way. When things went wrong and they were not able to keep the anticipated schedule they quick to inform me and make sure I was taken care of, including transportation, doing the wait.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/30/2019 10:09 AM

Anonymous, thank you so much for the excellent review. It sounds like things didn't go perfectly according to plan, for which I apologize profusely. We're so glad that it sounds like your needs were met in the end and kept well informed. Thank you so much for choosing Mike White Ford. We hope to have the chance to serve you again in the future!

Employees worked with

WH
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WAYNE H.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2019
verified customerVerified Customer
Category: Service
Staff has always been quick to help and friendly
From the sales Dept. to service department to the parts dept. the Mike White Ford team have always treated very well...thanks for your excellent customer service
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/30/2019 09:38 AM

Wayne, thank you for the fantastic review. We're so glad to hear that you've been treated well in multiple departments! Customer service is what keeps us going and we look forward to the next chance that we have to serve you! Thank you for visiting us!

Employees worked with

FC
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FRANK C.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2019
verified customerVerified Customer
Category: Service
Recall Service
My '13 F 150 had a transmission recall.
Kevin in service handled the check in and out very professionally. What was going to be 45-60 minute process took 20 minutes!
Great service.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/30/2019 09:36 AM

Frank, thank you for the excellent review! Recalls are never a fun proposition but we're glad that you had such a great experience overall. We're glad we were able to help and look forward to serving you and your F150 in the future!

Employees worked with

BS
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BRYAN S.
Ennis, MT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2019
verified customerVerified Customer
Category: Service
As always, did just as I asked
I came in with a short list of items to be completed on my truck and as always they accomplished all within a timely manner and smiles on their faces. Love coming to this place to have my repairs done on my 12 year old truck ?
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/15/2019 08:11 AM

Bryan, we are so thankful that you gave us the opportunity to serve you! We are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us!

Employees worked with

TV
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TYLER V.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2019
verified customerVerified Customer
Category: Service
That kevyn erbe guy
He's great at what he does and kinda cute too.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/15/2019 08:11 AM

Tyler, we are so thankful that you gave us the opportunity to serve you! We are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us! We will make sure to pass your kind words along to Kevyn!

Employees worked with

LY
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LYNSEY Y.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2019
verified customerVerified Customer
Category: Service
Great service!
Always do such a great job!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/11/2019 11:48 AM

Lynsey, we are so thankful that you gave us the opportunity to serve you! We are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us!

Employees worked with

GM
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GARY M.
Post Falls, ID
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/29/2019
verified customerVerified Customer
Category: Service
engine light alert
Three visits and more than a month to fix the problem.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/01/2019 08:38 AM

Gary, I am very sorry to hear about your experience in our service department. We strive for everyone to have a five star experience and have their vehicle issues resolved in a single visit. Obviously, that wasn't the case for you. I am hopeful that we did in fact resolve your issue. If that is not the case, please call our Service Manager, Ed Baker, directly at (208) 664-9211. Thank you for choosing to do business with Mike White Ford. We hope that if you choose to do business with us again, your experience will be more expediant. Thank you for giving us the opportunity to serve you.

Employees worked with

RT
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RICHARD T.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2019
verified customerVerified Customer
Category: Service
Service review
Not happy about my 2011 truck wearing out at 100,000 miles. Service dept. took good care of me though. Will go back ?
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/21/2019 01:20 PM

Richard, we are so glad to hear that the service department was able to save the day and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us!

Employees worked with

TV
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TYLER V.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2019
verified customerVerified Customer
Category: Service
Staff
Everyone is very helpful even when I dont like the out come of what is wrong with my vehicle.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/19/2019 08:13 AM

Tyler, we are so glad to hear that you had a great experience and thank you for the excellent review. We look forward to serving you in the future and appreciate you choosing to do business with us!

Employees worked with

JT
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JEFFREY T.
Liberty Lake, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2019
verified customerVerified Customer
Category: Service
Great service
Thanks for another great oil change and recall work.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 06/13/2019 05:13 PM

Thank you so much Jeffrey, for choosing Mike White Ford for all your service needs! We appreciate you and look forward to your next visit! 

Mallory Gregson 

 Digital Marketer & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with

CS
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CHRISTINE S.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2019
verified customerVerified Customer
Category: Service
professional yet friendly service
Sometimes comparisons make a point in reviews, here's mine.
I had my car towed to Mike White Ford for service, and I had to wait until the next day for my car to be fixed. Coincidently, my husband's car was over at the Subaru dealership "next-door", so I went over there to pick it up for him and to use it while I was waiting for my car. The Subaru service department there was extremely unprofessional. One service attendant was talking to 2 cute blondes after handing then their final paperwork-for what seemed like a half hour , but was more like 10 actual minutes without greeting me or saying "I'll be with you in a minute." The other service attendant was talking to no one and completely ignored me. When someone else finally assisted me, he seemed unfriendly and "resigned" to go get our Subaru for me.
By contrast, everyone at Mike White Ford is always professional and friendly -Specifically Joe and Kevin for this trip. And of course, there is LouGene who is always the best when I need a ride to work. It is nice to know that some places value professionalism in their service departments. Thank you.
Christine Singer-Pritts
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 06/12/2019 03:54 PM

Wow, Christine! Thank you so much for this glowing and wonderful review about Keyvn, Joe and our service team! I am so pleased to hear that you had a fantastic time with us and we always look forward to seeing you. We appreciate you choosing Mike White Ford and hope you have a great week! 


Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with

MV
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MICHAEL V.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2019
verified customerVerified Customer
Category: Service
Excellent Customer Service
Kevyn Erbe is the man! Helped get our vehicle in earlier than scheduled and even offer to give me a ride to the golf course since he saw my clubs in the car. I would have taken him up on that offer just to spend time with the guy, but already had a ride lined up. Maybe next time Kevyn!
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 06/08/2019 04:37 PM

This is what we like to hear! Thank you so much Michael, for taking the to write this 5 star review about Kevyn! I`m pleased to hear that Kevyn made this experience excellent for you. We appreciate you choosing Mike White Ford. 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with

CM
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CLINTON M.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2019
verified customerVerified Customer
Category: Service
Kevin Erbe is a God
Kevin Erbe is not just a service writer, he is literally a god amongst men. I am tired of dealerships making big promises and not delivering. Kevin is a man who underpromises and always overdelivers. I could not be more happy with my experience with mike white ford and this exceptional service writer! I would only service here
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 06/08/2019 04:09 PM

Thank you Clinton, for this amazing review about Kevyn! I`m pleased to hear that we are able to keep our word and get things done for you! We appreciate you choosing Mike White Ford and look forward to your next visit! 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
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