Kevyn Erbe

SCOTT B.

Coeur D Alene, ID

04/22/2019

Verified Customer

Category: Service

Great service

Team knows what they are doing, respectful of our time & nice folks to work with.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 04/23/2019 10:04 AM

Thank you so much Scott, for these kind and thoughtful words about us! It`s great to hear that you had a pleasant experience and we look forward to seeing you again.

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

Verified Customer

Post Falls, ID

Ford F350

04/18/2019

Verified Customer

Category: Service

Warranty Repair

The service was fast and efficient. Very appreciated.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 04/18/2019 05:22 PM

Thank you much for this wonderful review! We are pleased to hear that you had a great experience with our team! We appreciate you choosing Mike White Ford and look forward to seeing you again.

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

JOSEPH R.

Coeur D Alene, ID

04/18/2019

Verified Customer

Category: Service

On time, as promised!

I had to have a recall for my F150 door locks freezing in cold temps. The frustrating part was taking over two months to get a time scheduled (there were lots of F150s that needed to have this problem corrected). But when I arrived early for my appointment, they were ready for me. They explained that it was an all day procedure to fix. They promised the truck at 5pm, and that included doing an oil service, rotating the tires and fixing the broken key fob (because the doors were frozen locked!) The work was completed early, their shuttle service was great and Kevyn got me a new key fob to replace the broken one! Great job, Kevyn and crew!

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 04/18/2019 05:16 PM

Wow Joseph, thank you so much for this glowing review about Kevyn and our Dealership! I can not tell you enough how much these kind words will mean to our team! We appreciate you choosing Mike White Ford and look forward to your next visit!

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

CLINTON B.

Coeur D Alene, ID

04/16/2019

Verified Customer

Category: Service

Odd repair

Great service , After driving for almost 60 years never heard of not being able to turn off the wipers 208.00 later you fixed them seems pretty High$

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 04/17/2019 05:07 PM

Thank you so much Clinton, for this 5 star review and recommendation! We appreciate you choosing Mike White Ford and look forward to your next visit!

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

Verified Customer

Dalton Gardens, ID

Ford Mustang

04/10/2019

Verified Customer

Category: Service

Air bag replacement

Timely courteous service.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 04/11/2019 05:22 PM

Thank you so much for the 5 star rating and review! We appreciate you choosing Mike White Ford and look forward to your next visit!

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

JOHN M.

Spokane, WA

Ford Fusion

04/10/2019

Verified Customer

Category: Service

Im not just a number

There was alot to check out on my ford, much more than I thought, the time line was much more than I expected, it was done only one hour more than the origional time line, was impressed.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 04/11/2019 05:08 PM

Thank you so much John, for taking the time to share your thoughts! It`s great to hear that our Service Department was able to get your Ford back on the road as soon as they could. We appreciate you choosing Mike White Ford and we look forward to seeing you again.

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

DANNY P.

Sagle, ID

04/09/2019

Verified Customer

Category: Service

Recall and oil change

Fast and timely manner with great customer service

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 04/11/2019 05:05 PM

Thank you so much Danny, for this amazing review! We appreciate you choosing Mike White Ford and look forward to your next visit!

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

ROBERT R.

Saint Maries, ID

04/09/2019

Verified Customer

Category: Service

Oil change

Tyler was great with us. Helpful. Took care of our needs. Let us know there were issues with the pickup that needed to be addressed. Made an appt to do so. Told us it would be about 1 hour and it was a few minutes over an hour.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 04/09/2019 04:02 PM

This is wonderful to hear! Thank you so much Robert, for taking the time to share your thoughts about Tyler and our Service Departments. We appreciate you choosing Mike White Ford and look forward to your next visit.

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

ROBERT L.

Coeur D Alene, ID

04/06/2019

Verified Customer

Category: Service

Friendly staff, excellent customer service.

We recently took our F-150 platinum to Mike White Ford's service department due to a recall. They quickly got it scheduled and competed work. While there we told them of another issue we were having. They diagnosed the problem, ordered the part and had it fixed a few days later. No charge due to the extended warranty we purchased when we bought the truck. They were quick and efficient with that repair as well. Our truck is running great!

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 04/06/2019 03:34 PM

Thank you so much Robert, for this wonderful review! It`s great to hear that our Service Department was able to get you in and out. We appreciate you choosing Mike White Ford and look forward to your next visit!

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

CAROLINE C.

Coeur D Alene, ID

Ford Edge

04/03/2019

Verified Customer

Category: Service

My car is safely fixed.

Courtesy, cleanliness, prompt service, satisfactory results. Car is fixed!

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 04/03/2019 04:50 PM

We love happy customers, Caroline! Thank you for taking the time to share your thoughts about our Service Department and its staff. We look forward to your next regular maintenance visit!

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

RICHARD S.

Hayden, ID

Lincoln MKZ

03/23/2019

Verified Customer

Category: Service

The employees make the place great.

I was told the complexity of the repair may require an overnight stay, no problem I have an F 150.
The Service Dept people were courteous and eager to please.
The shuttle service was great and the driver very pleasant.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 03/26/2019 11:59 AM

Thank you very much Richard, for taking the time to share your experience with us! We appreciate you choosing Mike White Ford and look forward to your next visit!

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

JOHN J.

Rathdrum, ID

03/21/2019

Verified Customer

Category: Service

A most pleasant time

The truck had some recalls from Ford. When I dropped it off the service tech said it would be in the shop most of the day. 3 hours later it was fine. Even did some systems checks and a wash.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 03/22/2019 02:36 PM

Thank you so much John, for this amazing review! It`s fantastic to hear that you enjoyed your experience with us and we look forward to your next visit!

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

LESLIE C.

Coeur D Alene, ID

Lincoln Town Car

03/19/2019

Verified Customer

Category: Service

oil change service.

Had made appointment for service plus replacing the serpentine belt. checked in at 09:00 and service was done by noon. Cost less than quoted. Nice friendly employees and the shuttle car service is great. Only thing I was told that my third break light was not working due to a leak ( ? ). This is inside my back window, so do not know what leak. I checked when I got home and that light works just fine. Do not know if your people were trying to just get more work or what. Other than that I like coming in for my oil changes etc.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 03/20/2019 12:49 PM

Hello Leslie, thank you so much for taking the time to give us a review! I spoke with Kevyn, and he already advised me that you guys had a brief chat and clear things up. I`m pleased to hear that it got handle and we look forward to your next visit.

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

GORDON H.

Harrison, ID

03/15/2019

Verified Customer

Category: Service

On time. Below estimate

I feel that my maintenance rep and mechanic listened to my problem and corrected them. I also appreciated riding with my mechanic and his explanation of how my 4 wheel shift works.I

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 03/16/2019 11:37 AM

We are pleased to hear that our service is always meeting your high expectations, Gordon! Thank you for taking the time to share your thoughts with us we truly appreciate it. We look forward to your next service visit!

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

JEFFERY H.

Deer Park, WA

Lincoln Navigator L

03/10/2019

Verified Customer

Category: Service

Return to refix a repair

My Lincoln Navigator rear window washer was recently repaired during a service. It worked for about 3/4 days. Had to return from Deer Park 1 1/2 hr. drive each way plus 3hr repair. (6hrs of my time) not to mention gas. They told me a other end of the pump/hose came off. (Applied hose clamps to both ends). Oh well, they gave me a car wash coupon. (?) I lost a little faith! Staff was curdious. Recommending a yes, because they don't have a 1 thru 5 rating. (2 maybe a 3) 5 being best. Thanks for listening.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 03/12/2019 12:59 PM

Thank you so much Jeffery, for taking the time to rate and review our dealership! I did go ahead and speak with your advisor, if you could please give me a call at 208-664-9211 I would be more than happy to speak with you a little more about this so we can make sure your next visit is better than your last. We appreciate you choosing Mike White Ford and look forward to hearing from you.

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

DONALD M.

Hayden, ID

Ford Ranger

03/09/2019

Verified Customer

Category: Service

great team work

Workers all great team players

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 03/12/2019 10:51 AM

Thank you so much Donald, for this amazing review and recommendation! We love happy customers, and appreciate you choosing Mike White Ford!

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

DAVID H.

Hayden, ID

Ford Ranger

03/05/2019

Verified Customer

Category: Service

Customer

Service tech was friendly and efficent. However he never told the shuttle driver that i needed a ride home. Waited over an hour for a ride home. Not happy with that. Shuttle driver very friendly and efficent in her job.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 03/06/2019 10:18 AM

Thank you much David, for taking the time to rate and review our dealership. I went and spoke with your Service Advisor so your next visit will be better than your last. We appreciate you choosing Mike White Ford and look forward to your next visit.

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

CATHY T.

Coeur D'Alene, ID

Ford Five Hundred

03/05/2019

Verified Customer

Category: Service

Good Listener, Good followup

Joe--You're the best. I had problems. You give me an appointment, but offered until then I could bring in my car in case there might be a break to work it in -- atleast get a start.
Kevin--You're also the best. You listened very intently. You were very understanding and very personable. It's an old car with multiple problems -- you addressed them and made me feel better. THANKS!!
In the end -- it's all about customer service. I'm a happy customer!

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 03/06/2019 09:52 AM

Thank you so much Cathy, for this glowing review about our dealership. I`m pleased to hear that Joe and Kevyn made it an enjoyable experience for you, and I can`t wait to show them this review! We appreciate you choosing Mike White Ford and look forward to your next visit.

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

DAVID S.

Sagle, ID

03/04/2019

Verified Customer

Category: Service

Easily Entertained

The service dept. is always friendly and knowledgeable. They are genuinely interested in helping the customer. All work is completed professionally and in the stated time frame. I enjoy having my vehicle serviced at Mike White Ford and its a great excuse to check out the new vehicles.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 03/05/2019 04:28 PM

Wow David, thank you so much for this glowing review! We are very proud of the team we have in our Service Department! It's great to hear that their knowledge and collaboration really show through to you. We appreciate you choosing Mike White Ford and look forward to your next visit.

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with