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SureCritic / Ford Dealer / Mike White Ford of Coeur d'Alene / Kevyn Erbe
KE

Kevyn Erbe

Service Advisor
Mike White Ford of Coeur d'Alene
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(817 reviews)
73

Reviews of Kevyn Erbe

BU
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BRET U.
Coeur D'Alene, ID
Ford Super Duty F-250 SRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2019
verified customerVerified Customer
Category: Service
Great customer service- as usual
The staff there always do a great job and my service adviser, Kevin did a great job helping me.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 02/28/2019 10:39 AM

We love happy customers, Bret! Thank you for taking the time to share your thoughts about our Service Department and Kevyn. We look forward to your next regular maintenance visit and appreciate you choosing Mike White Ford! 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
KE
Kevyn Erbe
Service Advisor
WH
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WILLIAM H.
Athol, ID
Ford Fusion
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2019
verified customerVerified Customer
Category: Service
Friendly, competent service.
I like it when people remember I am a regular and are friendly, professional and genuinely interested in meeting my needs. Your staff does this; from the nice lady answering the phone, to the folks in the service department.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 02/28/2019 09:32 AM

William, we don't want to make you a customer for a day, we want to make you a friend for a lifetime! We really appreciate you choosing Mike White Ford and look forward to your next visit! 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
KE
Kevyn Erbe
Service Advisor
Verified Customer
Harrison, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2019
verified customerVerified Customer
Category: Service
Great shuttle service
Shuttle driver (loujean) was helpful in helping me accomplish things away from the dealership while my vehicle was undergoing factory mandated recall repairs.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 02/27/2019 04:06 PM

Lujeanne, is a wonderful assist to our team! We are very lucky to have her! Thank you so much for the 5 star review and recommendation. We appreciate you choosing Mike White Ford and look forward to your next visit. 


Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
KE
Kevyn Erbe
Service Advisor
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Verified Customer
Carson City, NV
Ford Super Duty F-350 SRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2019
verified customerVerified Customer
Category: Service
Personal Friendly service
Feels like they have my back
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 02/27/2019 11:26 AM

Wow, this review means a lot to us.  We don't want to make you a customer for a day, we want to make you a friend for a lifetime! We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
KE
Kevyn Erbe
Service Advisor
Verified Customer
Hayden, ID
Ford F-150
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/25/2019
verified customerVerified Customer
Category: Service
Terrific staff
I was in and out in no time. Great customer service.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 02/26/2019 03:32 PM

Thank you very much for this 5 star review and recommendation!  We understand how valuable your time is and we will always do whatever we can to make it a quick and smooth process. We appreciate you choosing Mike White Ford and look forward to your next visit! 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
KE
Kevyn Erbe
Service Advisor
DD
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DAVE D.
Sandpoint, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2019
verified customerVerified Customer
Category: Service
Service Department Is Well Organized
The service department is operating on schedule and has very convenient customer processes. Furthermore, they are knowledgeable and helpful.
The best service that I have experienced with any dealership.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 02/26/2019 12:56 PM

Wow Dave, thank you for this glowing review! We are very proud of the team we have in our Service Department! It's great to hear that their knowledge and collaboration really show through to you. We appreciate you choosing Mike White Ford and look forward to your next visit. 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
KE
Kevyn Erbe
Service Advisor
DH
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DON H.
Coeur D Alene, ID
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2019
verified customerVerified Customer
Category: Service
Amazing customer service
I went to Mike White ford asking for help on my vehicle that I bought when it was Parker. Nate and Chelsea were very understanding and helped get my car running. Thank you for helping me and my family not have to be stranded anymore. Your generosity is very appreciated!
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 02/23/2019 12:18 PM

We love happy customers, Don! Thank you for taking the time to share your thoughts about  Nate and Chelsea. We are pretty lucky to have them in our Mike White Ford family! We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
KE
Kevyn Erbe
Service Advisor
NY
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NATHAN Y.
WA
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2019
verified customerVerified Customer
Category: Service
Excellent People
Kenneth was a great salesman and helped in any way he could. The team at Mikes is great and did all they could. Great experience and great place to get your next vehicle.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 02/23/2019 11:24 AM

This is wonderful to hear, Nathan! Thank you so much for this 5 star review and recommendation. We are happy to hear that Kenny, made it an enjoyable experience for you. We hope we have earned your loyalty and look forward to any future visits. 



Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
KE
Kevyn Erbe
Service Advisor
DL
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DON L.
Post Falls, ID
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2019
verified customerVerified Customer
Category: Service
Good service
Good service
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 02/21/2019 04:17 PM

 Thank you for the 5 star rating and review Don. We appreciate your choice in Mike White Ford and look forward to seeing you again in the future! 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
KE
Kevyn Erbe
Service Advisor
Verified Customer
Athol, ID
Ford Explorer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/21/2019
verified customerVerified Customer
Category: Service
Salesmen Lyle and Sales Manager Jose.
These two gentlemen go to bat for the customer. They listen to what you want and work with you to achieve that goal.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 02/21/2019 03:21 PM

This is wonderful to hear! Welcome to the Mike White family. We are happy to hear that Lyle and Jose made it an enjoyable experience for you. We hope we have earned your loyalty and look forward to any future visits. 



Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
KE
Kevyn Erbe
Service Advisor
JK
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JAMES K.
Coeur D Alene, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2019
verified customerVerified Customer
Category: Service
Kevyn
Kevyn is your best service representative.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 02/21/2019 11:02 AM

Thank you so much James for this 5 star review! We also think Kevyn, is pretty amazing and we appreciate to see his knowledge and customer service really show through to you. Thank you again for choosing Mike White Ford and we look forward to your next visit. 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
KE
Kevyn Erbe
Service Advisor
CR
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CHARLES R.
Worley, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2019
verified customerVerified Customer
Category: Service
Seat heat
Service writer estimated job to take 5 hrs. Kudos to the tech who had me on the road in half that time!
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 02/20/2019 10:36 AM

We love happy customers, Charles! I`m glad to hear that our techs were able to get you back on the road as soon as possible. We understand how valuable your time is and we will always do whatever we can to make it a quick and smooth process. We appreciate you choosing Mike White Ford and look forward to your next visit.  

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
KE
Kevyn Erbe
Service Advisor
JW
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JOHN W.
Dalton Gardens, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2019
verified customerVerified Customer
Category: Service
Service
Regular service. More services by the dealer than quick lube places and even less costly.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 02/19/2019 11:17 AM

Thank you so much John, for this fantastic review! It`s a pleasure to hear that we were able to take care of your everyday needs for your vehicle. We appreciate you choosing Mike White Ford and look forward to your next visit.
 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
KE
Kevyn Erbe
Service Advisor
JF
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JOHN F.
Spokane, WA
Lincoln MKS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2019
verified customerVerified Customer
Category: Service
Always great service
Kevin and the technicians at Mike White help keep my 2014 Lincoln MKS in tip top shape. My previous car, a 2001 Lincoln Continental, was serviced all its life at this dealership. I finally traded it in at 425,000 miles--yes, 425,000. A testament to a great car and great service! If you need a new car, ask for Lyle. He's a cool guy and knows his stuff.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 02/19/2019 11:09 AM

Wow John, thank you so much for these kinds words about our Service Department & Sales! It`s great to hear that no matter which department you went to, you had an excellent experience. We appreciate you choosing Mike White Ford and look forward to your next visit. 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
KE
Kevyn Erbe
Service Advisor
RG
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RICK G.
Coeur D Alene, ID
Ford Flex
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2019
verified customerVerified Customer
Category: Service
New tires, mount and balance.
Great!
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 02/16/2019 12:58 PM

Thank you so much Rick, for taking the time to share your experience! We are pleased that you are enjoying your new tires! We also appreciate you choosing Mike White Ford and look forward to your next visit. 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
KE
Kevyn Erbe
Service Advisor
Verified Customer
Coeur D Alene, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2019
verified customerVerified Customer
Category: Service
Customer service
Great work
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 02/15/2019 01:44 PM

Thank you so much for this 5 star review and recommendation! We appreciate you choosing Mike White Ford and look forward to seeing you again. 



Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
KE
Kevyn Erbe
Service Advisor
Verified Customer
Hayden, ID
Ford Super Duty F-250 SRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2019
verified customerVerified Customer
Category: Service
The people working there make it great!!
The service dept. is great!! The people are very nice and helpful!!
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 02/14/2019 01:48 PM

Thank you for taking the time to share your experience with us. We are pleased to hear that our service department was able to help you with all of your needs! We appreciate you choosing Mike White Ford and look forward to your next visit. 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
KE
Kevyn Erbe
Service Advisor
AP
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ANTHONY P.
Dalton Gardens, ID
Ford Focus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2019
verified customerVerified Customer
Category: Service
Always top shelf!!
Friendly prompt service. Good communication
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 02/12/2019 11:13 AM

This is what we like to hear! Thank you so much Anthony, for this 5 star review! We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
KE
Kevyn Erbe
Service Advisor
JH
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JODI H.
Coeur D Alene, ID
Ford Expedition EL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2019
verified customerVerified Customer
Category: Service
Car oil and filter change
Great experience, really liked Kevin, professional, knowledgeable and friendly
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 02/09/2019 04:40 PM

Thank you so much Jodi, for taking the time to share your experience with us! It`s great to hear that Kevyn made this an enjoyable experience for you! We look forward to your next visit.
 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
KE
Kevyn Erbe
Service Advisor
AM
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ANTHONY M.
Post Falls, ID
Ford Super Duty F-250 SRW
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/07/2019
verified customerVerified Customer
Category: Service
Staff was courteous and pleasant
I have been going to this Ford Dealer for quite awhile...service has been good, no complaints.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 02/07/2019 04:59 PM

We are pleased to hear that you have been coming to our dealership for some time, Anthony! Thank you for taking the time to share your thoughts with us. We look forward to your next service visit! 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
KE
Kevyn Erbe
Service Advisor
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