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SureCritic / Hyundai Dealer / Tameron Hyundai / MATT AUSTIN
MA

MATT AUSTIN

Tameron Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1003 reviews)
80

Reviews of MATT AUSTIN

LH
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Larry H.
Springville, AL
2012 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent Service
I love the dealership and the service I receive from them. Always a pleasant experience!
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 01/31/2018 10:43 AM

Thank you

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
DD
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Denys D.
Verbena, AL
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
professional and courteous
Took my car in for a factory recall and was taken care of very quickly!
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 01/31/2018 10:17 AM

Thank you for the five star survey .

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
JB
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Joseph B.
Pelham, AL
2010 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Joe and Matt are the best
Good work and reasonable rates.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 01/30/2018 10:31 AM

You are too kind Joseph. I really appreciate the wonderful survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
Verified Customer
Birmingham, AL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service on 2017 Elantra
The service is great!
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 01/29/2018 05:37 AM

Thank you for the business .

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
Verified Customer
Mount Olive, AL
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Average
I was pleased with the service
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 01/27/2018 06:46 AM

Thank you for the opportunity to service your vehicle. We look forward to seeing you again in the near future.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
KC
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Kevin C.
Birmingham, AL
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Santa Fe
Professional team and overall a great experience.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 01/27/2018 06:44 AM

Thank you for the survey

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
JS
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Joshua S.
Birmingham, AL
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great
?
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 01/27/2018 06:42 AM

Thank you

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
Verified Customer
Birmingham, AL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Experience
My service was for a routine oil change and service was great, but the added bonus was the opportunity to overhear as Kim assisted various customers schedule appointments. I was very impressed with her efforts to accommodate these customers with their questions and scheduling of service. And then there was Adrian with a wonderful smiling attitude when my appointment was completed. Just made for an enjoyable experience.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 01/26/2018 05:54 AM

I greatly appreciate the kind words about our staff. Kim and Adrienne do a wonderful job taking care of our customer's. We also think we have the best customer's possible. I will be sure to share the comments with the staff.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
ST
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Stacy T.
Center Point, AL
2017 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service!
Everyone is friendly and knowledgeable about the business.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 01/25/2018 11:06 AM

Thank you for the five star survey Stacy.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
Verified Customer
Calera, AL
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Awesome service
Awesome service on last week. Matt was very nice and explained what was needed to be done on my car. He even made sure I got to work on time by calling the car service to come back! Thanks Tameron Hyundai
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 01/25/2018 05:42 AM

Thank you for the survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CG
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Christian G.
Helena, AL
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Give me reason to stay!
I want to keep coming to Tameron Hyundai for my service but I am being torn because my former business that did all my service typically is half the cost. Please explain why I should continue to come and pay $40 for a oil change and pay $20 elsewhere and still get my fluids, tire pressure, and overall vehicle inspected to ensure everything is in good repair. You provide good customer service and want to encourage you to win me with excellent customer service.

It is all about relationships to me. I can still walk in the other business and feel like I am part of the family. It is a national brand, but I actually had the service manager offer his vehicle for me to drive because the repairs would take longer than expected. That is unheard of in our world today, yet he went above and beyond to ensure his customer was taken care of and the cost was exactly what he quoted before loaning me his car. That's Excellent Customer Service!
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 01/23/2018 06:11 AM

Thank you for your business.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
KK
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Kendra K.
Birmingham, AL
2014 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/21/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Timely Service
I went in for an oil change and a seatbelt recall. Everything was done in a timely manner.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 01/22/2018 07:26 AM

Thank you.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
JD
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Jennifer D.
Birmingham, AL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Love The People!
I have taken my Sonata to Tameron Hyundai since I purchased it back in 2011 (out of state) and I'm always happy with how friendly everyone is. I usually deal directly with Matt Austin in the service department who's always pleasant, timely and up front with what is going on. I appreciate honesty and I definitely feel like that's what I get every time I take my car in. Not only will I continue to take my car here for service, but I've also decided that Tameron is where I will buy my next car once I'm ready!
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 01/22/2018 07:25 AM

Thank you for your business Jennifer.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
SK
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Sharon K.
Leeds, AL
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
First service after purchase
Greeted immediately and service was done in a relatively short time
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 01/19/2018 05:41 AM

Thank you for the five star survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
MC
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Mark C.
Birmingham, AL
2011 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
The desire of the service department to make the repair that is required in a timely fashion.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 01/17/2018 07:44 AM

Thank you for the wonderful survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
GB
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Glenn B.
Birmingham, AL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Tameron
Sales, finance and service departments have all been very helpfol
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 01/17/2018 07:41 AM

Thank you

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
HM
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Helen M.
Birmingham, AL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
My appointment time was honored and I got out very quickly.
Good service and polite personnel.
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 01/17/2018 07:41 AM

Thank you for the five star survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
AR
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Amelia R.
Birmingham, AL
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service
Handled my service with professionalism and care.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 01/15/2018 12:35 PM

Thank you for the wonderful survey Amelia.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
Verified Customer
Birmingham, AL
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Concern for customer
They provide peace of mind with the vehicles my family drives
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 01/11/2018 10:17 AM

Thank you very much.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
Verified Customer
Birmingham, AL
2011 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
friendly, efficient, professional
great job, but need more comfortable seats in waiting room
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 01/10/2018 09:32 AM

Thank you for the five star survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
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