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SureCritic / Hyundai Dealer / Tameron Hyundai / MATT AUSTIN
MA

MATT AUSTIN

Tameron Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1003 reviews)
80

Reviews of MATT AUSTIN

Verified Customer
Pelham, AL
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great
Matt in service was excellent. Worked me in on short notice and performed the service as promised.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 01/09/2018 12:37 PM

Thank you very much for the kind words about Matt. He is a wonderful person and we are proud to have him with us.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
SF
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Sherry F.
Pleasant Grove, AL
2018 Hyundai Santa Fe S
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Customer Service
Everyone there was very helpful and nice. I was very disappointed when I got back to my car to get into it and there was grease all over my handle. I had gotten monogrammed floor mats for Christmas and they had gotten grease on them. They could have put paper down on the floor over them!! I was not happy at all about that!!!
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 01/08/2018 11:30 AM

Mrs. Few

I appologize about getting grease on your vehicle. We will be glad to clean your matts for you at anytime.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
Verified Customer
Birmingham, AL
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
The staff and personnel were all nice and friendly and my car was repaired in a professional and quality environment.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 01/04/2018 02:35 PM

Thank you

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
JC
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Josei C.
Alabaster, AL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service...
Very friendly & knowledgeable personal, also they got both of my vehicles done fast.....A+

Thanks
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 01/02/2018 11:51 AM

Thank you for the survey Josei.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
KG
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Kent G.
Birmingham, AL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Tameron build customer loyalty
Service is above and beyond what is expected.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 12/31/2017 10:10 AM

Thank you

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
DH
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David H.
Birmingham, AL
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
The reason I chose Tameron Hyundai is the fact that it's the closest dealership/service center closest to work. After my visit, I'm glad that I chose them. They were very friendly and helpful. I will definitely use them again.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 12/30/2017 08:22 AM

Thank you for the survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
Verified Customer
Birmingham, AL
2017 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/28/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
!
Made an appt so I didn't have to wait a really long time but still sat there for almost 2hrs. Other than the wait everything was great
Recommended
JENI S. from Tameron Hyundai responded on 12/29/2017 08:50 AM

Sarah, 

Thank you for taking the time to fill out our survey.  We use these surveys to know where we need improvemnet and to give us insight to our customer's needs.  I apologize that you had a longer wait than you expected.  I tried to reach out to you and left a message, but I wanted to see if there were any other issues that you wanted to discuss.  
I looked into your service on the 21st.  I did notice that we were exceptionally busy that day, as you may have noticed when you came in.  We always put our appointmets as a priority, but unfortunately sometimes, we still get backed up.  I understand your frustration though for having a longer wait than expected.  
I hope that you will not see this experience as the norm, and will come back and vist us again.
I am going to resend you the survey.  I know that you have already graded us, but we always try to make sure that we address any issues that you may have.  I would love for you to give us another shot at earning a five star rating.  The surveys are very important to our department as a whole.  If you have any questions, please do not hesitate to contact us at any time.

Sincerely, 
Jeni Short
Tameron Hyundai Service
205-314-0323

Employees worked with
MA
MATT AUSTIN
CR
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Cynthia R.
Birmingham, AL
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great customer service
The best customer service by far. Not only with service but over all. Every time I come in I’m always greeted with hi Mrs Reynolds
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 12/28/2017 03:42 PM

Thank you for the wonderful survey Cynthia.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
BK
BRADLY KNOBLOCH
Verified Customer
Birmingham, AL
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The best
The staff makes the service number 1
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 12/28/2017 11:01 AM

Thank you for the comments. We have the best customer's.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
DG
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Dorothy G.
Sterrett, AL
2016 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/22/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Tucson
Love this car
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 12/24/2017 09:19 AM

Hope you have a wonderful christmas

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
LC
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Lea Ann C.
AL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Merry Hyundai!
Great service- great people!!
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 12/24/2017 09:14 AM

Thank you

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
Verified Customer
Birmingham, AL
2015 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/22/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Fast Service
Matt in the service area was very nice and thorough. He not only sent an email regarding my vehicle, but he also made that personal phone call.
Thank you Matt! Great Customer Service.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 12/22/2017 10:39 AM

Thank you for the survey. Hope you have a wonderful christmas.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
Verified Customer
Pelham, AL
2013 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2017
verified customerVerified Customer
Category: Service
Resolved Issue
Walt reached out to me regarding my recent visit which was greatly appreciated and helped to get the needed services scheduled.
Recommended
Employees worked with
MA
MATT AUSTIN
JR
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Jeremy R.
Birmingham, AL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service and very knowledgeable
Always professional and I know I'm getting great service.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 12/20/2017 03:30 PM

Thank you for the survey Jeremy

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
EL
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Eric L.
Birmingham, AL
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
I am always made to feel like I am their only service customer!
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 12/20/2017 06:36 AM

Perfect. That is how you should feel.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
MC
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Mary C.
Alabaster, AL
2016 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/19/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Necessity
For proper maintenance--necessity.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 12/20/2017 12:33 PM

Thank you

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
Verified Customer
Pelham, AL
2013 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2017
verified customerVerified Customer
Category: Service
Resolved Issue
Walt reached out to me regarding my recent visit which was greatly appreciated and helped to get the needed services scheduled.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/19/2017
Service Type: Repair
Category: Service
Oil change
Needs better communication
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 12/20/2017 12:05 PM

I Apologize for the poor communication. We will be reaching out to you shortly to better understand what happened so that we make sure you get five star service from us.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
SY
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Suzanne Y.
Birmingham, AL
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Service Review
Fast and courteous
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 12/18/2017 09:30 AM

Thank you for your business Suzanne.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
SN
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Sandra N.
Birmingham, AL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The personal touch of the employees and their knowledge.
The personal touch of the employees and their knowledge.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 12/18/2017 07:55 AM

Thank you Sandra.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
SW
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Sandra W.
Birmingham, AL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Dealership
Nice staff and aim to please.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 12/16/2017 06:31 AM

Thank you for the kind words Sandra. Hope you have a wonderful christmas.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
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