Service Department's Reviews

4.8

(4,162 Reviews)

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Recent Reviews

Lynda J.

Delaware, OH

06/23/2023

Category: Service

Pleasant experience.

I love my new Santa Fe!!Craig was our salesman and he was great!!We got a really good deal and they even give a military discount!!If you are looking for a new car,give Dennis Hyundai a try!!

Daniel W.

Columbus, OH

12/29/2022

Category: Service

POOR PR FOR OWNERS OF STOLEN VEHICLES

Like a thousand or so other Columbus residents, my car was stolen on the Monday before Thanksgiving. It was recovered and I took it to Dennis Hyundai in Dublin for repairs. I dropped it off on NOV 28 and picked it up on DEC 29 - due to poor service from my insurance company and back orders on parts.

When I picked up my vehicle, I had to pay for it completely since, evidently, no one in service was in contact with my insurance company. The new key fob would not work, since "only the key is part of the repair service and not the fob." I was cheerfully told I would need to use the NEW fob to start the car but I could still use the OLD fob to arm the locks.

With a rash of stolen vehicles due to their poor engineering - and they won't even include the cost of arming a new key fob? Really? I guess they really hate good PR or even taking care of their customers!

I will never purchase another Hyundai and will encourage everyone I know to steer clear of Dennis Hyundai, as well.

Robert J.

Alexandria, OH

08/08/2022

Category: Service

Bad service and price gouging

We had our 2017 Hyundai Sante Fe towed to Dennis Hyundai of Dublin for an alternator replacement. We had an appointment at 1:30 on a Tuesday and did not get a response on the issue until end of business on Wednesday despite multiple follow up calls, texts, and emails. When we finally got a response, they quoted $1500 (!) for an alternator replacement. We paid it. It’s my fault for not shopping around. Later I learned that we overpaid by more than double what it would have cost at other repair shops. I should’ve known something was off when they guy checking us out squinted at the screen and said, “I see $1500 for an alternator replacement. Does that sound right?” Also, there was a long wait time when we went to pick up. All around a very poor experience at this shop.

D B.

Dublin, OH

07/05/2022

Category: Service

Service Dept is very poor

Our appt was for Wed and we were told we could pick the car up at the end of the day. We dropped it off on Tues morning at 11. They didn't even look at it until then. The problem still exists off and on. We also told them what was to be done, but not all of that info was entered. The service dept doesn't even answer their phones (at location), because they are booked up until the end of August. It was so hard to inquire what was going on with the car. We've gone here for several years and never have had a problem. I do praise the parts dept for trying to help.

Thomas A.

Dublin, OH

06/19/2022

Category: Service

Asad Abbas was outstanding

my wife and I came in to the showroom without much urgency to buy a new auto. I had done enough research to have ideas, but Mr Abbas was knowledgeable, professional, and accommodating.we were in a new car in less than 24 hours. (it was the second new auto we purchased from Mr Abbas) Bravo!

Thomas

Viclinda D.

Galloway, OH

05/25/2022

Category: Service

This repair shop is the best I've ever come across

I have had such a pleasant experience with Dennis Hyundai. They took a difficult warranty company and found a workaround for all the repairs. They saved my car after Germain just did a horrible job. Dennis worked with me on a rental. Justine Smith is absolutely amazing. She worked too hard to get my repair done in a timely manner and a complete repair. I will never use Germain again. But Dennis has my loyalty now. I will go nowhere else. They were reasonably priced and worked fast. I love this place. I highly recommend hiring these folks for your automobile needs

Verified Customer

Columbus, OH

2013 Hyundai Elantra

04/06/2022

Service Type: Repair

Verified Customer

Category: Service

Great Communication

I appreciated the service technician for keeping me informed and the communication was timely.

David W.

London, OH

2022 Hyundai Santa Fe

04/04/2022

Service Type: Repair

Verified Customer

Category: Service

No Issues

Best staff I have come across in my 60 years of driving.

Verified Customer

Powell, OH

2022 Hyundai Tucson Hev

03/31/2022

Service Type: Maintenance

Verified Customer

Category: Service

Excellent

Dennis Hyundai of Dublin is without a doubt the best car dealership in Columbus.

NATE B., Service Manager from Dennis Hyundai of Dublin responded on 04/04/2022 02:14 PM

Thank you for taking the time to take our survey! Your business and time are valued. My staff and I will continue our efforts to provide you with a five-star service experience. If there are any questions or concerns you have moving forward, please do not hesitate to reach out to us!

James R.

Dublin, OH

2020 Hyundai Veloster

03/31/2022

Service Type: Maintenance

Verified Customer

Category: Service

Severe climate oil change

Overall good visit. Warm handoffs between staff would be appreciated. Was given a veteran discount this time. Not sure if that is something new? Never happened before.

NATE B., Service Manager from Dennis Hyundai of Dublin responded on 04/04/2022 02:14 PM

Verified Customer

Powell, OH

2019 Hyundai Elantra

03/30/2022

Service Type: Repair

Verified Customer

Category: Service

Had a recall

Had a recall and they took care of it free of charge. Gave me recommendations but no pressure selling. Scheduling my appointment online was simple and convenient.

NATE B., Service Manager from Dennis Hyundai of Dublin responded on 04/04/2022 02:14 PM

Madhuri A.

Dublin, OH

2020 Hyundai Tucson

03/29/2022

Service Type: Maintenance

Verified Customer

Category: Service

Good customer service

Jeff and Marcus have been wonderful and gave a great customer service

NATE B., Service Manager from Dennis Hyundai of Dublin responded on 04/04/2022 02:13 PM

Mickie S.

Columbus, OH

2010 Hyundai Santa Fe

03/29/2022

Service Type: Repair

Verified Customer

Category: Service

Bought a new car

Bought a new car The best experience I’ve ever had the most friendliest people I’ve ever met the most helpful people I’ve never met extremely happy

NATE B., Service Manager from Dennis Hyundai of Dublin responded on 03/29/2022 11:32 AM

Verified Customer

Columbus, OH

2022 Hyundai Elantra

03/28/2022

Service Type: Maintenance

Verified Customer

Category: Service

Oil Change Quick and Easy

Went in for in for my first oil change after buying my new car and service was quick and on time!

NATE B., Service Manager from Dennis Hyundai of Dublin responded on 03/29/2022 09:36 AM

Verified Customer

Columbus, OH

2018 Hyundai Sonata

03/25/2022

Service Type: Repair

Verified Customer

Category: Service

Maintenance

The service personnel were very courteous and professional. They kept us informed as they were working on the vehicle. I have always had good service, whether it woukd be for maintenance or buying a new car.

NATE B., Service Manager from Dennis Hyundai of Dublin responded on 03/28/2022 09:40 AM

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