The salesman that sold me my Ionic 5 (Louis) simply helped me find the car I wanted, and never got pu
shy about trying to get me into anything other than what I originally intended and set out to buy. After I'd made the purchase and driven my car home, he called me up to check on me, giving me some advice on how to get the most out of my car, and letting me know that I had the opportunity to get free Electrify America card which provided me with free charges-- let me repeat that, he actually called me AFTER he'd already made the sale to help me out more. That kind of service is above and beyond what I expected from a car dealer. Thanks Louis.
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The customer service has been nothing but amazing every time I bring my vehicle for service at Braman
Genesis. My service advisor Sergio is very professional, attentive and helpful which always does provide a positive outcome during the service visit. Always willing to answer any question or concerns, will keep you updated throughout the entire process. He goes above and beyond in giving a complimentary wash once it’s ready to pick up. Sergio is a great asset to the company and make your visit a blissful and efficient one! I’d recommend Braman Genesis for your service needs and wouldn’t go elsewhere!
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We were greeted immediately by a very courteous and pleasant sales associate.
He listened to our in
terests, was honest about very limited inventory, which we expected, due to these very abnormal times, showed us the two Genesis cars available, and gave us a very enthusiastic and knowledgeable overview of the vehicle we bought. He also gave us a good lesson on its features, answered our questions, and emphatically told us to call him with any questions or concerns after we took possession of our new Genesis. Top-Notch service !
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Fabio was fabulous! Very knowledgeable, patient with our needs and test driving and transparent in p
ricing… would definitely buy from him again!
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Salesperson was knowledgeable, very responsive, and went above and beyond what he promised. Although
there was no negotiation on the price of the vehicle (the MSRP was the price), given the market conditions I felt that the salesperson was honest and straight forward in all of our discussions.
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It was a very good experience dealing with our sales associate. Love the new Genesis. The ride and
comfort is amazing. Well worth the months wait due to the the delivery issues.
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Although over an hour away from my home in Evanston, the team over at Genesis of Algonquin are worth
the long drive. My wife and I were welcomed warmly by the team there, and felt comfortable throughout the entire process of buying our GV70. Our needs were understood, and met through unpretentious conversations with each department figure, sales, service, finance, and tech. We left happy, with our incredible crossover, which is a joy to drive. My wife and I have every intention of returning to the dealership for service. 10/10 would recommend.
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